Record Calls On Vvx 500, 600, And 1500 Phones; Guidelines When Recording Calls; Record, Pause, And End Recordings - Polycom VVX 300 User Manual

Polycom VVX Business Media Phones User Guide
After you have connected the boss's line to the conference call, press End Call to leave the
conference call.

Record Calls on VVX 500, 600, and 1500 Phones

On VVX 500, 600, and 1500, you can record audio calls onto a USB flash drive connected your phone.
Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one
file. For a list of supported USB flash drives to record phone audio, see
Supported USB Devices.
Web Info: How do I attach a USB flash drive to my phone?
To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone's support
page on
When you attach a USB flash drive to your phone, a USB icon displays in the status bar with a message
that tells you how much recording time is available. On the VVX 600, tap the USB icon to view your
recordings and USB properties.

Guidelines when Recording Calls

The following are a list of guidelines to follow when recording audio calls:
●
Inform contacts when you are recording a call.
●
Make sure you mute your audio when you are placed on hold while recording the call. When you
place a call on hold while recording, the recording pauses. However, when another person places
you on hold, the recording continues.
●
During an active call, pause your recording before answering incoming calls. All incoming calls you
answer after you start recording are also recorded in the same file. For example, on June 22, 2012,
at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls
from person B and person C. All three calls are recorded in the same file.
●
You cannot record calls when there are no connected calls on your phone, when you place a new
call to transfer a call or initiate a conference, or when you have an incoming call.

Record, Pause, and End Recordings

To record a call:
» During an active call, select Record > Start.
An R displays on the USB icon and the message "Recording in progress" displays in the status bar.
Note that some tones made on your contact's phone are recorded. When you press
only other participants in the call are recorded.
Polycom, Inc.
Polycom Voice Support.
UC Software 5.2.0
Technical Bulletin 38084:
while recording,
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