Page 1 USER GUIDE UC Software 5.2.0 | September 2014 | 3725-46211-001 Rev A ® ® Polycom Business Media Phones Applies to Polycom VVX 300, 310, 400, 500, 600, and 1500 phones, Polycom VVX Camera, and Polycom VVX Expansion Modules Polycom, Inc.
Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.
Page 3: Table Of Contents
Typographic Conventions ........................8 Get Started ..........................9 View Your Phone Keys and Hardware ....................9 VVX 300 and VVX 310 Phones Hardware ......................10 VVX 400 and VVX 410 Phones Hardware ......................12 VVX 500 and 600 Phones Hardware ........................ 14 VVX 1500 Phone Hardware ..........................
Page 4 Retrieve Parked Calls ............................46 Manage Multiple Calls ..........................46 Manage Calls on VVX 1500 phones ......................... 47 Manage Calls on VVX 300, 400, 500, and 600 Phones ..................48 Ignore or Reject Incoming Calls ......................49 Ignore or Silence Incoming Calls ........................50 Reject Incoming Calls ............................
Page 5 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 View Video in Full Screen during Calls ......................85 Handle a Mixture of Video and Audio-Only Calls ....................86 Place Audio-Only Calls .......................... 86 Manage Call Lists and Directories ..................87 View Recent Calls ..........................
Page 6 Use Bluetooth Headsets with Your VVX 600 Phone ..................148 Use the Polycom Desktop Connector ....................150 Set Up and Enable the Polycom Desktop Connector ..................150 Use the Polycom Desktop Connector ......................153 Connect a Wi-Fi Adapter to Your Phone ..................... 158...
Page 7 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Connect the Wi-Fi Adapter ..........................158 Connect Polycom VVX Expansion Modules to Your Phone ..............160 Set Up VVX Expansion Modules ........................160 Use VVX Expansion Modules ......................... 161 Connect to Better Together over Ethernet ................... 170 Install the Polycom Better Together over Ethernet Connector ................
Page 8: Before You Begin
Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks. Who Should Read this Guide? This guide contains overview information for Polycom VVX 300, 310, 400, 410, 500, 600, and 1500 phones, the Polycom VVX Camera, and the Polycom VVX Expansion Modules.
Page 9: Get Started
Use the following figures and tables to understand your VVX phone’s hardware features. For more information about attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone available on your phone’s web page on Polycom Voice Support. Polycom, Inc.
Page 10: Vvx 300 And Vvx 310 Phones Hardware
UC Software 5.2.0 VVX 300 and VVX 310 Phones Hardware The following figure displays the hardware features on the VVX 300 and VVX 310 business media phones. The table lists each numbered feature shown in this figure. VVX 300 and VVX 310 hardware features...
Page 11 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Reference Feature Feature Description Number Hold key Holds an active call or resumes a held call. Microphone Transmits audio to other phones. Volume keys Adjust the volume of the handset, headset, speaker, and ringer.
Page 12: Vvx 400 And Vvx 410 Phones Hardware
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 VVX 400 and VVX 410 Phones Hardware The following figure displays the hardware features on the VVX 400 and VVX 410 business media phones. The table lists each numbered feature shown in this figure.
Page 13 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Reference Feature Feature Description Number Messages key Enables you to access and manage instant and voice messages. Hold key Holds an active call or resumes a held call. Microphone Transmits audio to other phones.
Page 14: Vvx 500 And 600 Phones Hardware
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 VVX 500 and 600 Phones Hardware The following figure displays the hardware features on the VVX 500 and VVX 600 business media phones. The table lists each numbered feature shown in this figure.
Page 15 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Reference Feature Feature Description Number Mute key Mutes local audio during calls and conferences. The key glows red when activated. Speakerphone Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Page 16: Vvx 1500 Phone Hardware
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 VVX 1500 Phone Hardware The following figure displays the VVX 1500 business media hardware features. The table lists each numbered feature shown in this figure. VVX 1500 hardware features VVX 1500 Hardware Feature Descriptions...
Page 17 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Reference Feature Feature Description Number Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Tap the screen to select and highlight screen items on screen. To scroll, touch the screen, and swipe your finger up and down.
Page 18: Secure Your Phone With The Security Slot
By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being stolen or otherwise removed. Contact the universal security cable manufacturer directly for more information on securing your phone.
Page 19: Home Screen
Displays the active call currently in progress (VVX 500, 600, and 1500 phones). Home Screen On VVX 300, 310, 400, 410, 500, and 600 phones, the phone line and icons you can select to access phone features, settings, and information display on the Home screen. On VVX 1500 phones, your phone line and favorites display on the Home screen.
Page 20 Lines Screen The Lines screen is supported on VVX 300, 310, 400, 410, 500, and 600 phones, and is the default screen when your phone is idle. You can view your phone lines, favorites, and soft keys in the soft key area on the Lines screen, as shown next.
Page 21: Active Call Screen
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Active Call Screen The Active Call screen is supported on VVX 500, 600, and 1500 phones, and the screen displays when you place a call and you have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call displays in the Active Call screen.
Page 22: Understand Phone Icons And Status Indicators
The following tables display phone icons and status indicators that display on the VVX business media phones. For information on video icons, see the section Use the VVX Camera. Phone Icons on VVX 300 and 310 Phones Icon Description Icon...
Page 23 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Icon Description Icon Description Do Not Disturb enabled Presence status (No information) Phone Icons on VVX 400 and 410 Phones Icon Description Icon Description Registered line Phone warning Unregistered line...
Page 24 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Phone Icons and Status Indicators on VVX 500 and 600 Phones Icon Description Icon Description Status indicators in Lines screen. A flashing Registered line red bar indicates held calls. A green bar indicates an active call.
Page 25 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Phone Icons and Status Indicators on VVX 1500 Icon Description Icon Description Buddy Status (Online) Audio-only Call Busy Lamp Field (BLF) indicator (line is idle) Buddy Status (Busy, Do Not...
Page 26: Enter Information In Data Fields
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Icon Description Icon Description Presence status (Busy) Line (registered, shared) Presence status (Away) Line (unregistered) Presence status (Do Not Disturb) Login credentials locked Presence status (Offline) Video stopped and muted...
Page 27: Enter Information Using The Dialpad
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Mode Options Encoding Options Cyrillic (for Russian characters) When the onscreen keyboard displays on VVX 500, 600, and 1500 phones, the Encoding and Mode soft keys are not available. For tips on using the onscreen keyboard, see...
Page 28: Enter Information Using The Onscreen Keyboard
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Enter Information Using the Onscreen Keyboard The onscreen keyboard is available on VVX 500, 600, and 1500 phones, and the keyboard enables you to enter field information using your touchscreen. When a data entry field requires only numbers, the onscreen keyboard displays only numbers.
Page 29: Use Pinyin To Input Chinese Characters
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Use PinYin to Input Chinese Characters PinYin is a commonly used text input method for Chinese characters. The PinYin text input feature on ® VVX phones uses Nuance XT9 Smart Input to enable you to enter Chinese characters into text data fields using the phone’s dialpad keys or onscreen keyboard.
Page 30 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The recommendation area shows the possible character matches. For example, when Qing is selected, the recommendation area shows 庆情请清青平轻晴萍评. A navigation indicator displays if more matches are available. 3 Use the left and right arrow keys or swipe the recommendation area on the touch screen to change the selected character.
Page 31: Log In To And Lock Your Phone
Depending on how your system administrator set up the user login feature, you may need to log in to a phone before you can use the phone. By default, Polycom phones do not require you to log in before you can use them.
Page 32: Change Your Password
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 When your login credentials are accepted, the phone updates to display your personal phone profile. When your credentials are not accepted, the message “User login failed” displays, and the User Login screen displays again. Check with your system administrator to confirm that your login credentials are correct.
Page 33: Lock Your Phone
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Troubleshooting: I can’t log in using my login credentials. If you input the wrong login credentials or PIN authentication and lock your account, contact your system administrator. To sign out of Lync on your phone: »...
Page 34: Change Your User Password
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Your phone is locked. Timesaver: A quick way to lock your phone You can quickly lock your phone by selecting the Lock soft key. When you do this, you cannot choose how to handle incoming calls.
Page 35: Audio Calls
Audio Calls Polycom VVX business media phones provide crystal clear voice quality for the handset, speakerphone, and optional headset. VVX phones enable you to place and answer SIP and H.323 calls, ignore incoming calls from all or individual contacts, place and manage conference calls, and manage calls on shared lines.
Page 36 To call from the Recent Calls list: 1 Do one of the following:  On VVX 300 and 400 phones, select Directories > Recent Calls.  On VVX 500 and 600 phones, tap Directories > Recent. ...
Page 37 To call a favorite from the Home screen: » Do one of the following:  On VVX 300 and 400, press a line key associated with a favorite.  On VVX 500 and 600 phones, press , tap your phone line, and tap a favorite.
Page 38: Place An Intercom Call
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 On VVX 1500 phones, press the Directories key. 2 Select Search, enter your contact’s first or last name, and select Search. 3 Select your contact. 4 In the Contact Information screen, select the contact’s number, and select Dial.
Page 39: Redial A Number
You can place a call using the line keys on your VVX Expansion Modules. Line keys on expansion modules activate available lines and place calls to contacts assigned to those lines. See the section Connect Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules.
Page 40 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Your system administrator can also set up your phone so that a line can handle one or both protocols. Contact your system administrator to find out if calling with the H.323 protocol is enabled on your phone.
Page 41: Answer Audio Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Answer Audio Calls When you receive an incoming call, your phone rings and an Incoming Call window displays, as shown below. In the Incoming Call window, you can choose to answer or ignore the incoming call.
Page 42: Answer Calls Automatically
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Answer a Call When in a Call When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call window displays.
Page 43: Switch Among The Handset, Headset, And Speakerphone
Answer Calls from VVX Expansion Modules You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module. See the section Connect Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules.
Page 44: End Audio Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The Mute key glows red, and the other parties cannot hear you. To unmute the microphone: » Press again. End Audio Calls You can end an active call on your phone at any time. However, you cannot end calls on hold. You must resume held calls before ending them.
Page 45: Transfer Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Transfer Calls You can transfer calls to another person in the following ways: ● Blind transfer Transfer calls directly to another line without speaking with the other party first. ●...
Page 46: Retrieve Parked Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To park an active call: » During a call, press the Park soft key. The call is placed in the call orbit and given an orbit number, as shown next.
Page 47: Manage Calls On Vvx 1500 Phones
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Manage Calls on VVX 1500 phones When you have active and held calls on VVX 1500 phones, your phone displays the number of calls next to the line key. If you have an active call and numerous held calls on a line, the Active Call screen displays and a list of held calls displays above the soft keys, as shown next.
Page 48: Manage Calls On Vvx 300, 400, 500, And 600 Phones
Tap Conference to initiate a conference call. Manage Calls on VVX 300, 400, 500, and 600 Phones On VVX 300, 310, 400, 410, 500, and 600 phones, you can see the number of calls for each line from the Lines screen, as shown next.
Page 49: Ignore Or Reject Incoming Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The Calls screen displays with the list of active and held calls for each line on the phone. Active and held calls for each line on the Calls screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call, or you can initiate a conference.
Page 50: Ignore Or Silence Incoming Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Ignore or Silence Incoming Calls You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the ringer, an incoming call notification continues to display on your phone.
Page 51: Redirect Incoming Calls
● On VVX 400, 410, 500, and 600 phones, the DND icon on the Home screen changes from . On VVX 300 and 310 phones, the icon changes from Troubleshooting: Why doesn’t the DND icon display? When you have set your presence status to Do Not Disturb, as well as enabled DND for your phone, the message My Status: Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar.
Page 52: Forward Incoming Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Forward Incoming Calls You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts. Forward an Incoming Call to a Contact You can forward an incoming call directly to a contact without answering the call.
Page 53: Forward Incoming Lync Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 3 From the Forwarding Type Select screen, select your forwarding type, and select Disable. Forward Incoming Lync Calls When your phone is registered with Lync Server, you can forward all calls from your line to another contact or to your voicemail.
Page 54: Tips For Conference Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 If your system administrator enables the Conference Management feature on your phone, you can manage each participant in the call. With the Conference Management feature, you can mute, hold, and remove individual participants in a conference call.
Page 55: End Conference Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 End Conference Calls By default, when you end a conference call, your connection to the call ends, and the other participants in the conference remain in the call. However, your system administrator can set up your phone so that all connections terminate when you end a conference call.
Page 56: Work With Shared Lines
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 4 Do one of the following:  Select Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted participant.  Select Hold to hold the participant. The held participant cannot hear anyone, and no one can hear the held participant.
Page 57: Use Multiple Appearance Directory Number - Single Call Appearance
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Use Multiple Appearance Directory Number - Single Call Appearance When your phone is registered with the GENBAND server, you can use the Multiple Appearance Directory Number – Single Call Appearance (MADN-SCA) feature to share a single line with other contacts as a member of a Multiple Appearance Directory Number (MADN) group.
Page 58 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 When an MADN member answers an incoming call, the LED indicator on all phones changes to a steady red light to indicate the call was answered. Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second.
Page 59 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To hold a call on the shared line: » Select the Hold soft key. A flashing red LED light indicates that a call is on hold on the shared line.
Page 60: Use Shared Line Appearance
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 A confirmation tone plays, and the call is resumed automatically. After you enable privacy for an active call on a non-private shared line, you cannot disable privacy for the call. You can allow other MADN members to join an active call by transferring the call or initiating a conference call.
Page 61 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 2 Select Simultaneously Ring > My Delegates, as shown next. 3 In the Call Forwarding – Delegates dialog, click Add to add contacts as delegates for your calls, 4 In the Choose a Delegate dialog, select the contact you want to add as a delegate and click Ok.
Page 62 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 When you assign delegates to your line, your phone displays a notification that you have added a contact as a delegate, and a scrolling message “Simultaneous Ringing is activated” displays in the status bar.
Page 63 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 All assigned delegates are displayed, as shown next. When you are added as a delegate, a notification displays on your phone and in the Lync client. The next figure shows the notification that displays in the Lync client and on your VVX phone when you are added as a delegate.
Page 64 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Set a Ringtone for Delegate Calls As a delegate, you can set a distinct ring tone for incoming delegate calls on the boss’s line. To set a ringtone for delegate calls: 1 Select Settings >Basic >Ring Type.
Page 65 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Manage Calls on the Boss’s Line When a call is placed to the boss’s line, the call displays on the boss and delegate’s phones, as shown next. Incoming call notification on boss and delegate’s phones Respond to Incoming Calls As a delegate, you can answer an incoming call on a boss’s line, reject the call, or forward the call directly...
Page 66 When there is an active call on the boss’s line, for VVX 500, 600, and 1500 phones, a solid red bar displays on the boss’s line key on the boss and delegates’ phones. For VVX 300/310 and 400/410 phones, a steady red LED light on the boss’s line key indicates there is an active call on the boss’s line.
Page 67 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Call on Behalf of a Boss As a delegate, you can make calls on behalf of your assigned boss’s lines. To place a call on behalf of an assigned boss: 1 Press the boss’s line key.
Page 68: Record Calls On Vvx 500, 600, And 1500 Phones
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 After you have connected the boss’s line to the conference call, press End Call to leave the conference call. Record Calls on VVX 500, 600, and 1500 Phones On VVX 500, 600, and 1500, you can record audio calls onto a USB flash drive connected your phone.
Page 69: Record Conference Calls
Caution: Removing a USB flash drive during a recording Polycom recommends that you do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. When you remove the USB flash drive while recording, you can also damage the flash drive itself.
Page 70: Play Recorded Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 An R displays on the USB icon and the message “Recording in progress” displays in the status bar. Play Recorded Calls You can play back calls that you recorded on your USB drive on your phone. You can also play recorded files on a Windows or Apple computer using an application capable of playing .wav files.
Page 71 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Note: You cannot play recordings during active calls You cannot open and play recordings when you are in an active call or if you’re recording a call. If you try to, the message “Action aborted” displays. Place the call on hold before playing the recordings.
Page 72: Video Calls
During a conference call, mute your microphone when not speaking. ● Avoid tapping or rustling papers near the microphone. Web Info: Video conferencing etiquette For more tips on proper video conferencing etiquette, see Polycom’s The Etiquette of Video Conferencing and Telepresence.
Page 73: Use A Vvx Camera With The Vvx 500 And 600 Phones
Use a VVX Camera with the VVX 500 and 600 Phones With the Polycom VVX Camera attached to your phone, you can transmit video to contacts during calls. VVX Cameras are compatible with VVX 500 and 600 phones running UC software 4.1.3 or later. For...
Page 74: View Status Indicators And Messages For The Vvx Camera
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 View Status Indicators and Messages for the VVX Camera This section includes the status indicators and messages that display on your phone for the VVX Camera connected to your VVX 500 or 600 phone.
Page 75: Change Video Call Settings
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Message Action VVX Camera attached. Contact administrator to enable Indicates that your camera is ready to use. However, your phone isn’t enabled to send and receive video. video. See your system administrator.
Page 76: Change Video Clarity
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Note: Does stopping video create an audio-only call? Stopping video doesn’t create an audio-only call. Even if you stop video, video information is still transmitted to the far side as a still picture, and the call is still a video call. To dial an audio-...
Page 77: Change The Video Call And Pip Displays
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Change the Video Call and PIP Displays You can set up your phone so that it displays all video during calls in specific ways. You can choose to do the following: ●...
Page 78 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Note: The way far-side video displays on your phone may vary Depending on the phone or system that is sending video, black bars might appear on the top, bottom, or sides of the video image. This occurs because the aspect ratio of the sent video does not match the display area on your phone, and the portions of the video that are not being received display as black bars.
Page 79: Place A Video Call On Vvx 500, 600, And 1500 Phones
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 You can also choose to apply the same settings for video that displays on the full screen and in the call window. The following pictures show how normal, full, and cropped modes display in the call window.
Page 80 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To place a video call: 1 Tap New Call, enter a number or select a contact, and tap Send. 2 After your contact answers, press the Video or Start Video soft key.
Page 81: Display Video Calls In Full Screen
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 If the far side cannot send video, or stops sending video, a No Video icon displays on your phone, as shown in the next figure. If the far side is unable to send video, a thunderbolt icon displays next to the No Video icon, as shown next.
Page 82: Swap Video
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To view video in full screen: » Do one of the following:  Tap Video > Full Screen.  To exit full screen view: . If you don’t see » Tap , press your finger at the bottom of the screen until it displays.
Page 83: Handle Conference Calls With Video
Note: Is it possible to view all video participants? Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.
Page 84: Manage Video Calls Without A Vvx Camera On Vvx 500 And 600 Phones
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Manage Video Calls without a VVX Camera on VVX 500 and 600 Phones When you do not have a VVX Camera attached to your VVX 500 or 600 phone, you can receive video, but you cannot send video.
Page 85: View Video In Full Screen During Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 View Video in Full Screen during Calls During a video call, you have the option of viewing video on the full screen instead of in the smaller call window. To set your video to display in full screen for all video calls, see the section...
Page 86: Handle A Mixture Of Video And Audio-Only Calls
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Handle a Mixture of Video and Audio-Only Calls When you have multiple calls, you can easily manage a video call from the Calls screen. From the Calls screen, you can quickly identify the video call by the video stream that displays next to the call details, as shown next.
Page 87: Manage Call Lists And Directories
» Select Directories > Recent Calls. On VVX 1500 phones, select the Directory key and tap Call Lists. Timesaver: Quickly accessing the Recent Calls list on VVX 500 and 600 phones To quickly access recent calls, select in the status bar. Polycom, Inc.
Page 88 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The following icons display next to a call to indicate the call type: ● Indicates a placed call ● Indicates a received call ● Indicates a missed call In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries.
Page 89: Manage The Contact Directory
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Note: About filtered call lists You cannot save your filtered call list results. If you filter your Recent Calls list so that only a certain call type—for example, only missed calls—display, the next time you display the list, all call types display (the default filter).
Page 90 1 From the Contact Directory, select a contact. 2 From the Contact Information screen, select Edit or tap On VVX 300 and 400 phones, select Info > Edit. 3 From the Edit Contact screen, update the contact’s information. 4 Select Save.
Page 91: Manage The Corporate Directory
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Manage the Corporate Directory Your system administrator can set up your phone so that you can access a Corporate Directory. However, you cannot update your Corporate Directory, and your administrator determines which contacts you can see.
Page 92: Search The Lync Directory
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 You can save your last search results so that the next time you view the Corporate Directory, the results of your last search displays. To save Corporate Directory search results: 1 Select Settings >...
Page 93 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To view the BroadSoft Directory: » Select Directories > BroadSoft Directory. On VVX 1500 phones, press the Directory key and tap BroadSoft Directory. A search screen displays, as shown next.
Page 94: Manage The Genband Address Books
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 After you find your BroadSoft contact, you can add the contact to your Contact Directory on your phone. To add a BroadSoft contact to the Contact Directory » In the contact details screen, select Save.
Page 95: Use The Personal Address Book
PAB. Note: Adding contacts to address books Before importing contacts to your Polycom phone, make sure you save all of your contacts to your PAB using your GENBAND Personal Agent on your computer. Saving all of your contacts to the PAB ensures that your contacts are downloaded to the Contact Directory on your phone.
Page 96 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To view contact information in the Contact Directory: » Select a contact and select Edit. The contact’s information, including first and last name, directory number, nickname, and other details displays.
Page 97 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Troubleshooting: Modifying a contact entry fails If adding, editing, or deleting a contact fails, a message displays with the reason the modification failed. Depending on the reason for the failure, the database state can change to “out of sync”.
Page 98: Update Your Presence Status
Update Your Presence Status Polycom phones enable you to sign in to your personal communication software client, such as Microsoft Lync, and update your presence status on your phone. This chapter provides information on how to update your Lync presence status or Buddy status on VVX phones in the following sections: ●...
Page 99: Update Your Buddy Status
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Update Your Buddy Status You can update your status on your phone so that contacts can monitor your status from their phones. Your updated status displays in the status bar on your phone, and your contacts are automatically notified of your new status.
Page 100: Manage Buddy Lists, Favorites, And Contact Lists
2 From your Contact Directory, select a contact. 3 Select Add or Add to Favorites. On VVX 300, 400, 500, and 600 phones, a star displays for contacts saved as favorites. Power Tip: Manually assigning a favorite index number when you make a favorite After you select Add to Favorites, a dialog displays asking if you want to automatically accept the next available index number, or manually enter your own.
Page 101: View Favorites
600, you tap the phone line to view favorites from the Home screen. You cannot view favorites from the Home screen on VVX 300 and 400 phones. To see your favorites from the Home screen on VVX 500 and 600 phones: »...
Page 102: Add Contacts To Your Buddy List
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Buddy list. You can also view your buddies’ status from the Lines and Home screens, if your buddy is a favorite. In this section, you’ll learn how to: ● Update your presence status ●...
Page 103: Monitor Contacts On Your Buddy List
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Monitor Contacts on Your Buddy List You can monitor your buddies from your Buddy list. If a buddy is a favorite, you can also monitor the buddy from the Home and Lines screen.
Page 104: Manage Lync Contacts
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Timesaver: How to quickly unblock a contact You can use your Blocked List to unblock a contact, rather than updating the Contact Directory: Select Settings > Features > Presence > Blocked List. From the Blocked List, select the contact you want to unblock, and select Unblock.
Page 105 Favorite Lync contacts on the Lines screen on VVX 300 and VVX 500 phones You can also view groups created in your Lync client on your phone. However, you cannot create new groups, delete existing groups, or move contacts between groups on your phone.
Page 106: View Lync Contacts' Presence Information
Do Not Disturb, Presenting, In Presentation Offline Unknown Blocked The following table shows the presence icons that display for Lync contacts on VVX 300 and 310 phones. Presence Icons on VVX 300 and 310 Phones Icons Description Available Busy, In a Call, In a Meeting, In a...
Page 107 Away, and Michelle Dubois is in a call. Presence information for Lync contacts On VVX 300, 310, 400, and 410 phones, only a contact’s presence status displays on the Lines screen. To view your contact’s activity description on VVX 300, 310, 400, and 410 phones: »...
Page 108: View The Lync Contact Card For Contact Information
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The Contact Information screen displays with your contact’s presence status and activity description, as shown in the next figures. To view the Contact Information screen on VVX 500, 600, and 1500 phones: »...
Page 109: Manage Broadsoft Uc-One Favorites And Contacts
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Note: Changing the privacy relationship for contacts assigned as delegates You cannot change the privacy relationship for contacts assigned as a delegate for your line. Contacts you assign as delegates must maintain a privacy relationship of Workgroup. If you try to change the privacy relationship for a delegate, a notification displays in the Lync client.
Page 110: View Broadsoft Uc-One And Enterprise Directory Favorites
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 contacts presence information on the Lines screen, you cannot change your presence status on the phone. You can change your presence status only in the BTBC client application on your computer.
Page 111 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 UC-One and Enterprise Directory Favorites display on the Lines screen, as shown in the following figure. You can also call BroadSoft Favorites from the Lines screen by selecting a contact.
Page 112: View Contacts And Groups
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 View Contacts and Groups You can access your BroadSoft UC-One contacts and groups on your phone, but you cannot create new groups, delete existing groups, or move contacts from one group to another on your phone. You can alter groups only in the BTBC client on your computer.
Page 113: Access, Send, And Broadcast Messages
Access Voicemail and Video Messages Voicemail is available on Polycom VVX phones. However, only VVX 1500 phones support video messages. Contact your system administrator to find out if your phone supports video messages.
Page 114: Send Instant Messages
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Note: Accessing voicemail remotely Contact your system administrator or service provider for information on remotely accessing your voicemail. Send Instant Messages You can send and receive instant messages using your phone. Instant messaging is an optional feature.
Page 115: Broadcast Messages With Group Paging
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Broadcast Messages with Group Paging Group Paging enables you to make pages—one-way audio announcements—to contacts subscribed to a page group. Your administrator can enable your phone to operate in a broadcast mode called Group Paging mode.
Page 116 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 4 Begin speaking. 5 To end the page, select End Page. Receive Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To...
Page 117: Change Group Paging Settings
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Change Group Paging Settings This section provides information on the changing your default paging group, updating page group subscriptions, and enabling pages to play during active calls. Change the Default Paging Group When you press and hold Paging, your page is automatically sent to the default paging group 1.
Page 118: Broadcast Messages With Push To Talk
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The default setting is Disabled. When enabled, your phone accepts and plays pages while you are in an active call. When disabled, your phone does not play pages while you are in a call, but holds them as Pending instead.
Page 119 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 2 From the PTT Channels screen, select a channel. The list displays the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on.
Page 120: Reply To Ptt Broadcasts
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Receive PTT Broadcasts during Active Calls How you handle a broadcast when you are in an active call depends on the broadcast priority and if your phone is set up to receive a broadcast when you are in an active call.
Page 121: Change Ptt Settings
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Change PTT Settings This section provides information on the changing your default channel, updating channel subscriptions, and enabling broadcasts to play during active calls. Change the Default Channel When you press and hold Talk, your broadcast automatically transmits on the default channel 1. You can change the default channel to a different channel.
Page 122 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The default setting is Disabled. When enabled, your phone accepts and plays broadcasts while you are in an active call. When disabled, your phone does not play broadcasts while you are in a call, but holds them in a Pending state instead.
Page 123: Use Applications On Your Phone
The current day displays in a darker color, and days you select display in grey. Meeting view displays the details for a chosen meeting. Polycom, Inc.
Page 124: Use Meeting Reminders
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To display other calendar views from Day view: » Do one of the following:  Select Month or tap to access Month view.  Select a meeting to display Meeting view.
Page 125: Join Meetings From The Calendar
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To use the meeting reminder: » Do one of the following:  Select the meeting number to join the meeting.  Select Details to information for the meeting.  Select Snooze to temporarily remove the meeting reminder from your screen.
Page 126: Navigate The Browsers
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Navigate the Browsers VVX phones support the following types of browsers: ● Idle Browser Displays non-interactive web content (not supported on VVX 1500). ● Web Browser Enables you to search and navigate web pages.
Page 127: Use The Launch Pad On Vvx 1500 Phones
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Navigating the Web Browser Icon Action Returns to the previous web page. Refreshes the current web page. Stops refreshing. Returns to the browser’s home page. Displays the toolbar permanently so it does not hide every three seconds. When the toolbar is permanently enabled, the icon changes to Enables the toolbar to hide every three seconds.
Page 128: Use The Launch Pad
My Info Portal Gives you access to a variety of information feeds, for example, sports, news, weather, stock, and traffic. My Info Portal demonstrates the use of web services with your phone using Polycom XML APIs. See the section Enable My Info Portal to enable this feature.
Page 129: Enable My Info Portal
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To display the Launch Pad’s main window: » Select the Home or LaunchPad soft key. Enable My Info Portal Before you can access the applications within My Info Portal, you have to sign up for a My Info Portal account.
Page 130: Customize Your Phone
You can customize the time and date by choosing between a variety of time and date formats, including options to display the day, month, or year, or by turning the time and date display off, so that they do not display at all. Polycom, Inc.
Page 131: Set The Backlight Intensity And Timeout
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To update the time and date display: 1 Select Settings > Basic > Preferences > Time & Date. On VVX 1500 phones, select Menu > Settings > Basic > Preferences > Time & Date.
Page 132: Select A Background Picture
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 6 From the Backlight Intensity screen, select Maximum Intensity. 7 From the Maximum Intensity screen, select Up or Down, or drag your finger along the slider, to increase or decrease the maximum intensity the screen displays.
Page 133 Web Configuration Utility, you need your phone’s IP address. Settings: Accessing the Web Configuration Utility Disabled by Default On Polycom phones with UC Software 5.1.1 or later and registered with Lync Server, access to the Web Configuration Utility is disabled by default as a security precaution. Contact your system administrator for help enabling the Web Configuration Utility.
Page 134: Enable Screen Savers
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Use a USB Flash Drive Before you can set a picture on your USB flash drive as the background picture, make sure the picture is on a USB flash drive and is not in a folder on the drive.
Page 135: Use Personal Photos As Screen Savers
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 On VVX 1500 phones, select Menu > Settings > Basic > Preferences > Screen Saver. 2 From the Screen Saver screen, select Screen Saver and select Enabled. 3 Select Wait Time and enter the number of minutes the phone can wait after no activity before displaying the screen saver.
Page 136: Disable Screen Savers
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 If the message “No pictures found” displays after you select Save, there are no pictures in the folder you specified or in the root directory. Go back and make sure the information you entered is correct.
Page 137: Use Your Phone As A Digital Picture Frame
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Use Your Phone as a Digital Picture Frame You can use the Picture Frame to view pictures stored on your USB flash drive at any time, without setting up a screen saver. You can display your pictures as thumbnails, one-by-one like a slide show, or display just one picture.
Page 138: Use Power-Saving Mode
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Icons Action Stop displaying the pictures. The pictures do not display again until you access the Picture Frame feature (unless you have a screen saver enabled). Set the picture that currently displays as the background picture for your phone.
Page 139: Change Timeouts
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Change Timeouts You can update the period of time the phone is idle before the screen turns off. You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout). By default, the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout.
Page 140: Change Incoming Call Notifications
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Change Incoming Call Notifications You can choose whether you hear sound effects—all phone sounds except call audio—from the handset, headset, or speaker. For example, you can configure your phone to ring on your headset instead of the speaker.
Page 141: Change The Volume
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 3 From the Edit Contact screen, select Ring Type, select a ringtone. 4 From the Edit Contact screen, select Save. User Tip: Listening to a ringtone before you save it...
Page 142: Features For Vision-Impaired And Blind Users
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Accessibility Feature Description Adjustable ring tone and volume You can choose from a variety of ring tones for your phone. You can also change the volume of the ringer to suit your...
Page 143: Features For Mobility-Impaired Users
Large keys on the phone console enable you to easily access phone features and functions. Physical line keys VVX 300 and 400 phones have physical line keys that you can press to answer and end calls. Variety of feature keys that you can press Many features on VVX phones are accessible by pressing feature keys on the phone console.
Page 144 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Accessibility Feature Description Large keys VVX phones have large keys that are well-spaced on the phone console. Built-in speakerphone A built-in speakerphone allows you to use the phone without having to use a handset or headset.
Page 145: Extend Your Phone's Capabilities With Accessories
Use the Polycom Desktop Connector ● Connect a Wi-Fi Adapter to Your Phone ● Connect Polycom VVX Expansion Modules to Your Phone ● Connect to Better Together over Ethernet Note: Feature availability Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.
Page 146: Use Your Headset For All Calls
Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset’s user guide for the precise range restrictions. Feature Profile 37477: Using Headsets with Polycom Phones for a list of compatible headsets.
Page 147 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Set the Headset Base Unit Options Before you connect your headset to your phone and use EHS, you need to set the following options for your specific headset model: ●...
Page 148: Disconnect Your Headset
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 place calls on hold. See your headset’s user documentation for information on controlling calls from your headset. When you are in an active call and you receive an incoming call, you cannot use the hookswitch control on your headset to place the active call on hold and answer the incoming call.
Page 149 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 3 Turn your Bluetooth headset on and place the headset in Discovery mode. Refer to your headset documentation for information on how to place your headset in discovery mode. 4 Navigate to Settings > Basic > Bluetooth Settings > Manage BT Headsets.
Page 150: Use The Polycom Desktop Connector
If your phone and computer are connected using an Ethernet cable, use the direct method to enable the PDC. Using this method, your phone automatically detects your computer access credentials. To connect using the direct method: 1 Run the PDC program on your computer by clicking Start > Programs > Polycom > Polycom Desktop Connector. Polycom, Inc.
Page 151 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The PDC icon displays as an active program on your taskbar, as shown next. 2 Navigate to the PDC Configuration screen on your phone:  For VVX 1500 phones, press the Menu > Settings > Basic >PDC Configuration.
Page 152 3 Note your server address on the IP Address line, as shown next. To connect using the indirect method: 1 Run the PDC program on your computer by clicking Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon will display as an active program on your taskbar as shown next.
Page 153: Use The Polycom Desktop Connector
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 5 In the Desktop User field, enter your Windows login name. 6 In the Server Address field, enter your computer’s IP address or FQDN. The IP address enables your phone to locate and identify your computer on the network.
Page 154 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To access your phone’s screen using your mouse: » Move your mouse pointer off the edge of your computer monitor in the direction of your phone—left or right—that you indicated in the setup process.
Page 155 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Function and Alt Key Mappings for VVX 1500 Phones Function Key Phone Key Alt Key Phone Key Left-most soft key Alt + F1 Second soft key from the left Alt + F2...
Page 156 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Function Key Phone Key Alt Key Phone Key Alt+F6 Do Not Disturb Directories menu Alt+F7 Messages menu Alt+F8 New Call soft key Talk soft key (if PTT is enabled) Alt+F9...
Page 157 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Enter Text in a Different Language You can also enter text in different languages onto your phone using your keyboard. To enter text in a different language: Change your computer keyboard language to the language that you wish to enter text in.
Page 158: Connect A Wi-Fi Adapter To Your Phone
Connect the Wi-Fi Adapter This section takes you through the steps to connect a VVX phone to a Wi-Fi adapter. The NETGEAR WNCE2001 is supported by Polycom and is used as the Wi-Fi adapter in the procedure. Note: Powering the Wi-Fi adapter Depending on the peripheral devices you have attached to with VVX phone, the phone may not have enough power for the Wi-Fi adapter through the USB port.
Page 159 8 Disconnect the Ethernet and USB cables from your computer. 9 Connect the WNCE2001 to the VVX phone. If your VVX phone doesn’t have a USB port—for example, a VVX 300/310 or 400/410, you can use the power adapter that comes with the Wi-Fi adapter to power the unit.
Page 160: Connect Polycom Vvx Expansion Modules To Your Phone
Connect Polycom VVX Expansion Modules to Your Phone The Polycom VVX Expansion Modules are consoles you can connect to Polycom VVX Business Media phones to add additional lines. VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone.
Page 161: Use Vvx Expansion Modules
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To connect the VVX Expansion Module to your phone: » Connect an auxiliary cable from the AUX port on the phone to the AUX 1 port on the expansion module.
Page 162 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 View VVX Expansion Module Hardware Features The following figure illustrates the features, components, and keys available on the VVX Color Expansion Modules. The table lists each numbered feature shown in this figure.
Page 163 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Reference Feature Feature Description Number Indicates a line or busy lamp field contact’s status. The following lists the LED LED Indicators Indicator behaviors shown on the expansion modules:  Solid Green Indicates an active call in progress.
Page 164 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The next figure illustrates the features, components, and keys available on the expansion modules with a paper display. The table lists each numbered feature shown in this figure. VVX Expansion Module features...
Page 165 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Reference Feature Feature Description Number Plastic Cover Protects the directory card. The directory card is a paper sheet that displays line Overlying numbers, busy lamp field contacts, favorites, and line key functions.
Page 166 Generate the VVX Expansion Module Directory Card Using the Polycom Web Configuration Utility, you can generate and download a PDF file with your VVX Expansion Module line key information. You can print and insert the PDF file as a directory card on your expansion module.
Page 167 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To generate and download the directory card using the Web Configuration Utility: 1 In your Internet browser, enter your phone’s IP address into your browser’s address bar. To find your phone’s IP address, navigate to Settings > Status > Platform > Phone.
Page 168 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To navigate between VVX Color Expansion Module pages: » Press a Page key beneath the screen on the VVX Color Expansion Module. Use the Smart Paging Feature The Smart Paging feature arranges line key assignments and distributes pages on the VVX Color Expansion Modules based on the number of expansion modules connected to a VVX phone.
Page 169 Polycom VVX Business Media Phones User Guide UC Software 5.2.0  Pages 2, 5, and 6 display on the second expansion module. Smart Paging on two connected VVX Color Expansion Modules ● If you have three expansion modules connected to your VVX phone, the pages are ordered non- sequentially.
Page 170: Connect To Better Together Over Ethernet
BToE, you need to download and install the Polycom BToE Connector application. Install the Polycom Better Together over Ethernet Connector The Polycom BToE Connector enables you to use the BToE feature on your computer and Polycom phone. You must download, install, and start the Polycom BToE Connector application before enabling and pairing BToE on your phone and computer.
Page 171 Polycom Support: 32-bit and 64-bit. Before you download the Polycom BToE Connector, you need to determine whether your computer has a 32- or 64-bit operating system to ensure you download the application compatible with your computer. To determine whether your system has a 32- or 64-bit operating system: 1 In the Start menu, select All Programs >...
Page 172 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 4 Ensure that the dialog lists Polycom Inc. as the verified publisher and click Yes. If Polycom Inc. is not listed as the publisher, click No and download the application again from the Polycom Support site.
Page 173: Enable And Pair Better Together Over Ethernet
1 Connect an Ethernet cable from your computer to the PC port on your Polycom phone. The messages “Successfully Paired” and “Better Together Activated” display on your phone, the BTOE soft key displays on the idle screen, and the Polycom VVX phone’s driver is installed on your computer.
Page 174: Use Better Together Over Ethernet
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Before you begin using the BToE feature, you need to ensure that your Polycom VVX phone is set as your primary device in your Lync client on your computer. To select Polycom VVX Phone as your primary device: 1 In your Lync client, click the audio device icon, as shown next.
Page 175: Disable Btoe On Your Phone And Computer
Disable BToE on Your Phone and Computer You can disable the BToE feature on your phone and unpair your phone and computer. When you disable BToE, you can no longer use the feature on your Polycom phone and Lync client on your computer.
Page 176: Uninstall The Polycom Btoe Connector
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 The Polycom BToE Connector is no longer active on your computer and you cannot use the BToE feature. Uninstall the Polycom BToE Connector You can uninstall the Polycom BToE Connector at any time. Note that after you uninstall the Polycom BToE Connector, you can no longer use BToE.
Page 177: Maintenance Tasks
In addition, your administrator may want to troubleshoot your phone before you restart it. If you need to update your phone’s configuration, don’t restart your phone. Instead, see the section Update the Phone Configuration. Polycom, Inc.
Page 178: Update The Phone Configuration
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 To restart the phone: 1 Select Settings > Basic > Restart Phone. On VVX 1500 phones, select Menu > Settings > Basic > Restart Phone. A confirmation message displays. 2 Select Yes.
Page 179: Clean The Touchscreen
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Clean the Touchscreen The touchscreen on VVX 500, 600, and 1500 phones requires minor maintenance, but you may periodically need to clean the touchscreen. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the touchscreen.
Page 180: Troubleshoot Issues
Troubleshoot General Phone Issues ● Troubleshoot Application Issues ● Troubleshoot Login Issues ● Troubleshoot GENBAND Address Book Issues ● Troubleshoot Polycom Desktop Connector Issues ● Troubleshoot Headset Issues ● Troubleshoot Recording Issues ● Troubleshoot Better Together over Ethernet Issues Troubleshoot General Phone Issues This section includes potential issues and solutions for general phone issues.
Page 181: Troubleshoot Genband Address Book Issues
Server URL  Registration Index and User ID Troubleshoot Polycom Desktop Connector Issues If you encounter any issues using the Polycom Desktop Connector, see the following table for possible solutions to common problems. Common PDC Problems and Solutions Issue Corrective Action...
Page 182: Troubleshoot Headset Issues
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Issue Corrective Action I can’t enter information in a phone field using my Check to see if the phone field has a flashing cursor. computer keyboard. You can use PDC only to enter information in a phone field if the field has a flashing cursor.
Page 183: Troubleshoot Recording Issues
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Common Bluetooth Headset Issues and Solutions Issue Corrective Action The Bluetooth settings do not display on my phone Do one of the following:  Check with your system administrator to see if the Bluetooth feature is enabled on your phone.
Page 184: Troubleshoot Better Together Over Ethernet Issues
Investigate Phone Warnings for information on viewing warnings. If the warning message states that the phone was unable to pair, you need to ensure that Polycom BToE Connector is an allowed program in your system’s firewall on your computer. To check whether Polycom BToE Connector is an allowed program: 1 Select Start >...
Page 185 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 3 Search for Polycom BTOE Connector in the list of applications and check Domain, Home/Work, and Public networks. 4 Click OK. Return to Enable and Pair Better Together over Ethernet and follow the steps for pairing your Polycom phone with your computer.
Page 186: Get Help
Get Help For additional information about the Polycom VVX Business Media Phones, the VVX Camera, and the VVX Expansion Modules, view the following support pages: ● Polycom VVX 300 and 310 ● Polycom VVX 400 and 410 ● Polycom VVX 500 ●...
Page 187: Copyright, Safety, And Regulatory Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright, or other notices.
Page 188: Exclusions
Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.
Page 189: Class B Digital Device Or Peripheral
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
Page 190: Ce And Vcci Mark
UC Software 5.2.0 CE and VCCI Mark This VVX 300 and 310 phone is marked with the CE mark. This mark indicates compliance with EC Directive 1999/5/EC. This VVX 400 and 410 phone is marked with the CE mark. This mark indicates compliance with EC Directive 1999/5/EC.
Page 191 Polycom VVX Business Media Phones User Guide UC Software 5.2.0 Hawnhekk, Polycom (UK) Ltd, jiddikjara li dan Malti [Maltese]: VVX 300/VVX 310/VVX 400/VVX 410/500/VVX jikkonforma mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva 1999/5/EC. Magyar [Hungarian]: Alulírott, Polycom (UK) Ltd nyilatkozom, hogy a VVX 300/VVX 310/VVX 400/VVX megfelel a vonatkozó...
Page 192: Warning Electrical Safety
Polycom VVX Business Media Phones User Guide UC Software 5.2.0 WARNING Electrical Safety VVX 300 and 310 Phones To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors.
Page 193: Russian Compliance
UC Software 5.2.0 Russian Compliance VVX 300: Ministry of Information Technologies & Communication of the Russian Federation – Declaration of Conformity. Д- СПД-6090 valid till 01/March/2016. VVX 310: Ministry of Information Technologies & Communication of the Russian Federation – Declaration of Conformity.
Page 194 Software Versions in the Polycom VVX VoIP Desktop Telephones When Used on the Telecom Network  The VVX 300 and 310 must be equipped with the software installed during the PTC testing (version 6.4.1.0008) for compliance to be guaranteed. ...
Page 195: Operating Ambient Temperatures
All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be obtained by contacting TypeApproval@polycom.com. Polycom Take Back In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to business users. Detailed information is available at http://www.polycom.com/company/about- us/recycle-program.html.

This manual is also suitable for:

Vvx 310 Vvx 500 Vvx 600 Vvx 1500 Vvx 400

Polycom VVX 300 User Manual

Before You Begin

Get Started

Log in to and Lock Your Phone

Audio Calls

Video Calls

Manage Call Lists and Directories

Update Your Presence Status

Manage Buddy Lists, Favorites, and Contact Lists

Access, Send, and Broadcast Messages

Use Applications on Your Phone

Customize Your Phone

Extend Your Phone's Capabilities with Accessories

Maintenance Tasks

Troubleshoot Issues

Get Help

Copyright, Safety, and Regulatory Notices

Quick Links

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Summary of Contents for Polycom VVX 300