Polycom VVX 300 Series Quick Manual
Business media phones
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Also See for VVX 300 Series:
- User manual (207 pages) ,
- Owner's manual (58 pages) ,
- Manual (29 pages)
Related Manuals for Polycom VVX 300 Series
Summary of Contents for Polycom VVX 300 Series
- Page 1 ® ® Polycom 301 Series Quick Guide Business Media Phones Quick User Guide For use with Polycom® UC Software 4.1.4 or later...
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Page 2: Table Of Contents
Overview of Phone Hardware and Keys ................8 VVX 301 Series Hardware ....................8 Navigating VVX Business Media Phones ................10 Accessing Screens on VVX 301 Phone ................10 Access the Home Screen ....................10 Access the Calls Screen ....................10 Access the Lines Screen .................... - Page 3 Managing Calls ......................19 Display Calls from the Lines Screen ................19 Display Calls from the Calls Screen ................20 Manage a Call from the Calls Screen ................20 Ignoring or Rejecting Incoming Calls ................20 Ignore or Silence an Incoming Call ................. 20 Reject Incoming Calls ....................
- Page 4 Use Your Headset for All Calls ..................27 Reactivate Headset Memory Mode ................28 Using Electronic Hookswitch ..................28 Setting the Headset Base Unit Options ................28 Enable Electronic Hookswitch ..................28 Change the Headset Mode ................... 29 Controlling Calls with Electronic Hookswitch ..............29 Disconnect Your Headset .....................
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Page 8: Overview Of Phone Hardware And Keys
Overview of Phone Hardware and Keys Use the following figures and tables to understand your VVX phone's hardware features VVX 301 Series Hardware... - Page 9 Reference Feature Feature Description Number Security slot Enables you to attach a universal security cable lock to your phone so you can (on top) secure it to a desktop. Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle.
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Page 10: Navigating Vvx Business Media Phones
Screen Shows a 3.2-inch (8.3 cm) diagonal screen with a backlight that enables you to view menus and data. Message Flashes red to indicate when you have new messages. Waiting Indicator Navigating VVX Business Media Phones The phone has icons, status indicators, and user screens to help you navigate and understand important information on the state of your phone. -
Page 11: Access The Lines Screen
Calls screen on VVX 301 phone 1. During a call, the following: • Press the Home key • During a call, select the Lines soft key. Access the Lines Screen The Lines screen is the default screen when your phone is not in use. When you have multiple calls on your phone, the number of calls is displayed next to the line number. -
Page 12: Access The Active Call Screen
Access the Active Call Screen The screen is displayed when you place a call and when an active call is in progress. When an active call is in progress, the name and number of the contact you are talking with and the duration of the call is displayed. In the Active Call screen, you can hold, end, transfer a call, or set up a conference call. - Page 13 Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held Voice call Held Call Call forwarding enabled Incoming call New message Active conference...
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Page 14: Audio Calls
Audio Calls Placing and Answering Audio Calls VVX 301 phones can manage a maximum of 24 active, incoming, and held audio calls at a time. However, you can have only one active call in progress with numerous other incoming calls or calls on hold on all phones. Additionally, your system administrator can set up your phone to have up to six lines with unique extension numbers or the same extension number as other lines on your network. -
Page 15: Place A Call From Recent Calls
1. A plus sign + is displayed. 2. Enter the phone number with the country code and press Dial Place a Call from Recent Calls You can place calls to contacts from the Recent Calls list, which contains calls that were recently placed, answered, or missed. -
Page 16: Redial A Number
Redial a Number Your phone automatically keeps a record of all calls placed. You can recall the last contact you called using redial, if enabled by your system administrator 1. Do one of the following: • Select Redial on the Home screen. •... -
Page 17: Answer A Call When In A Call
Answer a Call When in a Call When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call screen is displayed. If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen is displayed. Select Answer. -
Page 18: Resume A Call
Resume a Call You can view and resume all held calls on the phone. 1. Do one of the following: • Select Resume. • From the Calls screen, select the call and select Resume. Ending Calls You can end active calls at any time, however, you must resume held calls before you can end the call. End an Active Audio Call You can end an active call on your phone at any time. -
Page 19: Transfer A Call
Transfer a Call You can transfer a call to another contact and choose the transfer type you want to use for the call. 1. During a call, do one of the following • Press Transfer to use the default transfer type. •... -
Page 20: Display Calls From The Calls Screen
1. Do the following: • Press and hold the line key. Display Calls from the Calls Screen You can view multiple calls on your line from the Calls screen. 1. Do the following: • From the Lines or Home screen, press The Calls screen is displayed with the list of active and held calls for each line on the phone. -
Page 21: Reject Incoming Calls
Reject Incoming Calls You can reject a call and send the call directly to voicemail. Rejected calls display in the Missed Calls list in your Recent Calls list. Rejecting calls is not available for shared lines. . From the Incoming Call screen, select Reject. The call goes directly to.voicemail Reject Calls from a Contact You can send incoming calls from a particular contact directly to your voicemail. -
Page 22: Reject Calls With Do Not Disturb On Multiple Lines
Reject Calls with Do Not Disturb on Multiple Lines By default, the Do Not Disturb feature applies to all lines on your phone. Your system administrator can set up your phone so that you can enable the feature on a per-line basis 1. -
Page 23: Conference Calls
Conference Calls You can initiate audio conference calls with various contacts on your VVX 301 phone. When you initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and join calls into a conference or split a conference into individual calls. Tips for Conference Calls When you are in a conference call, follow these tips: •... -
Page 24: Join Calls To Create A Conference Call
Join Calls to Create a Conference Call You can join one active call and one held call into a conference call. If you have more than one call on hold, you can select a held call to join into a conference call with the active call. 1. -
Page 25: Call Lists And Directories
Call Lists and Directories Recent Calls The Recent Calls list on VVX 301 phones includes missed, received, and placed calls. Each list holds up to 100 entries. You can perform the following tasks from the Recent Calls list: • Sort, order, and filter calls. By default, the list displays all call types with the most recent call displaying first. -
Page 26: Edit A Recent Call Entry
Edit a Recent Call Entry You can edit a contact's phone number stored in your Recent Calls list before returning the contact's call. 1. Select Info 2. Select Edit 3. Edit the number and select Dial Delete a Recent Call Entry You can delete any recent call entry from the Recent Calls list. -
Page 27: Favourites
Favourites This cannot be managed by the phone and should be configured via the Visual Device Manager Phone Accessories and Computer Applications Using a Headset with Your Phone You can connect a headset to your VVX phone and use the headset to place and answer calls, handle all calls using a headset, and use electronic hookswitch (EHS). -
Page 28: Reactivate Headset Memory Mode
EHS. 1. Connect your headset and EHS adapter to your phone. See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone. 2. Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode. -
Page 29: Change The Headset Mode
Change the Headset Mode Headsets that come with a docking station have two modes: soft phone and desk phone mode. To control your phone using your headset, the headset must be in soft phone mode. If you cannot operate the phone from your headset, it is possible your headset is in desk phone mode 1. -
Page 30: Accessibility Features
Accessibility Features Polycom products include a number of features to accommodate any type of user. The following sections describe accessibility features for hearing, vision, or mobility-impaired users available on VVX Business Media Phones. Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone. -
Page 31: Features For Mobility-Impaired Users
Ultratec Superprint. Additionally, the phones provide acoustic coupled TTY support. Features for Mobility-Impaired Users Polycom phones include features that enable users with mobility impairments to perform various functions on the phone. The following table lists the accessibility features for mobility-impaired users. -
Page 32: Features For Vision-Impaired And Blind Users
Features for Vision-Impaired and Blind Users Polycom phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users. Accessibility Features for Vision-Impaired and Blind Users...