Polycom VVX 300 User Manual
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Polycom VVX 300 User Manual

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USER GUIDE
UC Software 5.3.0 | March 2015 | 3725-46211-002A
®
®
Polycom
VVX
Business Media Phones
Applies to Polycom VVX 300, 310, 400, 410, 500, 600, and 1500
phones, Polycom VVX Camera, and Polycom VVX Expansion
Modules
Polycom, Inc.
1

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  • Page 1 USER GUIDE UC Software 5.3.0 | March 2015 | 3725-46211-002A ® ® Polycom Business Media Phones Applies to Polycom VVX 300, 310, 400, 410, 500, 600, and 1500 phones, Polycom VVX Camera, and Polycom VVX Expansion Modules Polycom, Inc.
  • Page 2 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.

  • Page 3: Table Of Contents

    Typographic Conventions ........................9 Get Started ..........................10 View Your Phone Keys and Hardware ....................10 VVX 300 and VVX 310 Phones Hardware ......................11 VVX 400 and VVX 410 Phones Hardware ......................13 VVX 500 and 600 Phones Hardware ........................ 15 VVX 1500 Phone Hardware ..........................
  • Page 4 Park and Retrieve Calls on the BroadWorks Server ..................48 Manage Multiple Calls ..........................50 Manage Calls on VVX 1500 phones ......................... 50 Manage Calls on VVX 300, 400, 500, and 600 Phones ..................51 Manage Calls Remotely ......................... 52 Manage Calls with BroadSoft UC-One BroadWorks Anywhere ................ 52 Manage Calls with BroadSoft UC-One Remote Office ..................
  • Page 5 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Record Conference Calls ..........................83 Play Recorded Calls ............................84 Video Calls ..........................86 Tips for Video Calls ..........................86 Use a VVX Camera with the VVX 500 and 600 Phones ............... 87 View Status Indicators and Messages for the VVX Camera ................
  • Page 6 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Monitor Contacts on Your Buddy List ......................118 Block Contacts from Viewing Your Status ...................... 118 Manage Lync Contacts ........................119 Manage Your Microsoft Lync Contact List ...................... 119 View Lync Contacts’ Presence Information ....................120 View the Lync Contact Card for Contact Information ..................
  • Page 7 Use Bluetooth Headsets with Your VVX 600 Phone ..................166 Use the Polycom Desktop Connector ....................168 Set Up and Enable the Polycom Desktop Connector ..................168 Use the Polycom Desktop Connector ......................171 Connect a Wi-Fi Adapter to Your Phone ..................... 175 Connect the Wi-Fi Adapter ..........................
  • Page 8 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Clean the Touchscreen ........................198 View Software Details .......................... 198 Update the Phone Software ......................... 198 Update the Phone Software ..........................199 Postpone Software Updates ........................... 199 Update Your Lync Phone Software ..................... 200 Troubleshoot Issues ......................

  • Page 9: Before You Begin

    Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks. Who Should Read this Guide? ® ® This guide contains overview information for Polycom 300, 310, 400, 410, 500, 600, and 1500 phones, the Polycom VVX Camera, and the Polycom VVX Expansion Modules.

  • Page 10: Get Started

    Use the following figures and tables to understand your VVX phone’s hardware features. For more information about attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone available on your phone’s web page on Polycom Voice Support. Polycom, Inc.

  • Page 11: Vvx 300 And Vvx 310 Phones Hardware

    UC Software 5.3.0 VVX 300 and VVX 310 Phones Hardware The following figure displays the hardware features on the VVX 300 and VVX 310 business media phones. The table lists each numbered feature shown in this figure. VVX 300 and VVX 310 hardware features...
  • Page 12 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Reference Feature Feature Description Number Hold key Holds an active call or resumes a held call. Microphone Transmits audio to other phones. Volume keys Adjust the volume of the handset, headset, speaker, and ringer.

  • Page 13: Vvx 400 And Vvx 410 Phones Hardware

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 VVX 400 and VVX 410 Phones Hardware The following figure displays the hardware features on the VVX 400 and VVX 410 business media phones. The table lists each numbered feature shown in this figure.
  • Page 14 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Reference Feature Feature Description Number Messages key Enables you to access and manage instant and voice messages. Hold key Holds an active call or resumes a held call. Microphone Transmits audio to other phones.

  • Page 15: Vvx 500 And 600 Phones Hardware

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 VVX 500 and 600 Phones Hardware The following figure displays the hardware features on the VVX 500 and VVX 600 business media phones. The table lists each numbered feature shown in this figure.
  • Page 16 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Reference Feature Feature Description Number Mute key Mutes local audio during calls and conferences. The key glows red when activated. Speakerphone Enables you to place and receive calls using the speakerphone. The key glows green when activated.

  • Page 17: Vvx 1500 Phone Hardware

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 VVX 1500 Phone Hardware The following figure displays the hardware features on the VVX 1500 business media phone. The table lists each numbered feature shown in this figure. VVX 1500 hardware features...
  • Page 18 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Reference Feature Feature Description Number Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Tap the screen to select and highlight screen items on screen. To scroll, touch the screen, and swipe your finger up and down.

  • Page 19: Secure Your Phone With The Security Slot

    By fastening one end of a universal security cable to a stationary object such as a desk or table, and the other end to the security slot available on Polycom VVX phones, you can prevent your phone from being stolen or otherwise removed. Contact the universal security cable manufacturer directly for more information on securing your phone.

  • Page 20: Home Screen

    Displays the active call currently in progress (VVX 500, 600, and 1500 phones). Home Screen On VVX 300, 310, 400, 410, 500, and 600 phones, the phone line and icons you can select to access phone features, settings, and information display on the Home screen. On VVX 1500 phones, your phone line and favorites display on the Home screen.
  • Page 21 Lines Screen The Lines screen is supported on VVX 300, 310, 400, 410, 500, and 600 phones, and is the default screen when your phone is idle. You can view your phone lines, favorites, and soft keys in the soft key area on the Lines screen, as shown next.

  • Page 22: Active Call Screen

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Active Call Screen The Active Call screen is supported on VVX 500, 600, and 1500 phones, and the screen is displayed when you place a call and you have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call is displayed in the Active Call screen.

  • Page 23: Understand Phone Icons And Status Indicators

    The following tables display phone icons and status indicators that display on the VVX business media phones. For information on video icons, see the section View Status Indicators and Messages for the Camera. Phone Icons on VVX 300 and 310 Phones Icon Description Icon...
  • Page 24 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Icon Description Icon Description Do Not Disturb enabled Presence status (No information) Phone Icons on VVX 400 and 410 Phones Icon Description Icon Description Registered line Phone warning Unregistered line...
  • Page 25 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Phone Icons and Status Indicators on VVX 500 and 600 Phones Icon Description Icon Description Status indicators in Lines screen. A flashing Registered line red bar indicates held calls. A green bar indicates an active call.
  • Page 26 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Phone Icons and Status Indicators on VVX 1500 Icon Description Icon Description Buddy Status (Online) Audio-only Call Busy Lamp Field (BLF) indicator (line is idle) Buddy Status (Busy, Do Not...

  • Page 27: Enter Information In Data Fields

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Icon Description Icon Description Presence status (Busy) Line (registered, shared) Presence status (Away) Line (unregistered) Presence status (Do Not Disturb) Login credentials invalid Presence status (Offline) Video stopped and muted...

  • Page 28: Enter Information Using The Dialpad

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Mode Options Encoding Options Cyrillic (for Russian characters) When the onscreen keyboard is displayed on VVX 500, 600, and 1500 phones, the Encoding and Mode soft keys are not available. For tips on using the onscreen keyboard, see...

  • Page 29: Enter Information Using The Onscreen Keyboard

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Enter Information Using the Onscreen Keyboard The onscreen keyboard is available on VVX 500, 600, and 1500 phones, and the keyboard enables you to enter field information using your touchscreen. The onscreen keyboard icon is displayed on screen when data fields are available.

  • Page 30: Use Pinyin To Input Chinese Characters

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Use PinYin to Input Chinese Characters PinYin is a commonly used text input method for Chinese characters. The PinYin text input feature on ® VVX phones uses Nuance XT9 Smart Input to enable you to enter Chinese characters into text fields using the phone’s dialpad keys or onscreen keyboard.
  • Page 31 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 3 Use the left and right arrow keys or swipe the recommendation area on the touch screen to change the selected character. 4 Press the Select key to select the character from the recommendation area.

  • Page 32: Log In To And Lock Your Phone

    Depending on how your system administrator set up the user login feature, you may need to log in to a phone before you can use the phone. By default, Polycom phones do not require you to log in before you can use them.

  • Page 33: Change Your Password

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 When your login credentials are accepted, the phone updates to display your personal phone profile. When your credentials are not accepted, the message “User login failed” is displayed, and the User Login screen is displayed again. Check with your system administrator to confirm that your login credentials are correct.

  • Page 34: Sign In Using Your Broadsoft Uc-One Credentials

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Troubleshooting: I can’t log in using my login credentials. If you input the wrong login credentials or PIN authentication and lock your account, contact your system administrator. To sign out of Lync on your phone: »...

  • Page 35: Lock And Unlock Your Phone

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Lock and Unlock Your Phone You can choose how you want your phone to handle incoming calls when it is locked. When you set up your phone to receive incoming calls when locked (the default setting), incoming calls ring on your phone, and you can answer calls by entering your user password.

  • Page 36: Audio Calls

    Audio Calls Polycom VVX business media phones provide crystal clear voice quality for the handset, speakerphone, and optional headset. VVX phones enable you to place and answer SIP and H.323 calls, ignore incoming calls from all or individual contacts, place and manage conference calls, and manage calls on shared lines.

  • Page 37: Place Audio Calls

    2 Enter a number or select a recent contact. On VVX 500, 600, and 1500 phones, tap to use the onscreen dialpad to enter numbers. 3 On VVX 300, 400, and 1500 phones, select Dial. On VVX 500 and 600 phones, tap Note: Handling automatically placed calls Your administrator can set up your phone to automatically place the call after you enter a certain number of digits.
  • Page 38 To place a call a favorite from the Home screen: » Do one of the following:  On VVX 300 and 400, press a line key associated with a favorite.  On VVX 500 and 600 phones, press , tap your phone line, and tap a favorite.

  • Page 39: Place An Intercom Call

    4 From the Contact Information screen, select the contact’s phone number. The call is automatically placed on VVX 500 and 600 phones. 5 On VVX 300, 400, and 1500 phones, select Dial. You can also call contacts from the search screen in your directory.
  • Page 40 You can place a call using the line keys on your VVX Expansion Modules. Line keys on expansion modules activate available lines and place calls to contacts assigned to those lines. See the section Connect Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules.

  • Page 41: Redial A Number

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Place a Call with a Hidden Number When your phone is registered with the BroadWorks server, you can choose to hide your phone number when you place a call. Check with your system administrator to find out if this feature is available on your phone.

  • Page 42: Answer Audio Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 H.323 is displayed in the title bar. Your phone uses the H.323 protocol for all subsequent calls until you select a different protocol. 3 Enter your contact’s H.323 URL name. For example, VVX101@100.100.100.100.

  • Page 43: Answer Calls Automatically

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0  Press After you answer the incoming call, the call becomes active. When you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either the Home or Calls screen is displayed. The screen that displays depends on the last screen displayed on your phone.

  • Page 44: Switch Among The Handset, Headset, And Speakerphone

    Answer Calls from VVX Expansion Modules You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module. See the section Connect Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules.

  • Page 45: Mute Audio

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Power Tip: Setting up the phone to automatically use your headset for all calls If you frequently use a headset, you can set up your phone to always use your headset. For more...

  • Page 46: Transfer Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for all phones. To resume a held call: »...

  • Page 47: Park And Retrieve Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Park and Retrieve Calls Using the Call Park feature, you can park a call on the server or another contact’s line and retrieve the call from any phone on your network. The Call Park feature is available on VVX phones registered with a Lync or BroadWorks server.

  • Page 48: Park And Retrieve Calls On The Broadworks Server

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Retrieve Parked Calls Parked calls are placed in the call orbit and given an orbit number to retrieve the call. Anyone on your network can retrieve a parked call by dialing the call’s orbit number. When a parked call is retrieved, a notification is sent to your phone showing that the call was picked up and by whom.
  • Page 49 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Retrieve or Ignore Parked Calls The status message and the call park icon continue to display on the phone until the parked call is either retrieved, ignored, or the parked caller ends the call.

  • Page 50: Manage Multiple Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Manage Multiple Calls You can manage multiple calls that are active, incoming, or held on your phone. The following sections provide information on managing calls on VVX 1500 phones and on the other VVX phones.

  • Page 51: Manage Calls On Vvx 300, 400, 500, And 600 Phones

    Tap Conference to initiate a conference call. Manage Calls on VVX 300, 400, 500, and 600 Phones On VVX 300, 310, 400, 410, 500, and 600 phones, you can see the number of calls for each line from the Lines screen, as shown next.

  • Page 52: Manage Calls Remotely

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0  On VVX 500 and 600 phones, tap in the status bar. The Calls screen is displayed with the list of active and held calls for each line on the phone.
  • Page 53 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Contact your system administrator or your service provider for more information on using BroadWorks Anywhere. Enable BroadWorks Anywhere You can enable BroadWorks Anywhere on your VVX phone and add locations that act as duplicates of your desk phone and enable you can manage all your calls from those locations.

  • Page 54: Manage Calls With Broadsoft Uc-One Remote Office

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 3 Select BroadWorks Anywhere and select a location. 4 Select Status > Disabled. 5 Press Save. To remove a BWA location: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings.

  • Page 55: Ignore Or Reject Incoming Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 4 Press Save. Edit Your Remote Office Number You can also edit your remote office number to add a different number for forwarding your calls. To edit your remote office number: 1 Select UC-One on the Home screen or navigate to Settings >...

  • Page 56: Reject Incoming Calls

    ● On VVX 400, 410, 500, and 600 phones, the DND icon on the Home screen changes from . On VVX 300 and 310 phones, the icon changes from Troubleshooting: Why doesn’t the DND icon display? When you have set your presence status to Do Not Disturb, as well as enabled DND for your phone, the message My Status: Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar.

  • Page 57: Reject Anonymous Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To enable or disable Do Not Disturb: » Select DND. On VVX 1500 phones, press the DND key. Timesaver: Quickly disable DND on the VVX 600 To disable DND on VVX 600 phones, tap , in the status bar.

  • Page 58: Redirect Incoming Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Redirect Incoming Calls You can redirect incoming calls in the following ways: ● Forward Incoming Calls to a Contact ● Forward Incoming Lync Calls ● Divert Calls to a Contact...

  • Page 59: Forward Incoming Lync Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 4 Enter a contact’s number, and select Enable. You can also enter a contact’s URL or IP address, if this feature is enabled. 5 If you selected the No Answer option, you can enter the number of rings before your phone forwards the call.

  • Page 60: Divert Calls To A Contact

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 2 Select Simultaneously Ring > My Team-Call Group. 3 In the Call Forwarding – My Team-Call Group dialog box, click Add. 4 In the Choose a Team-Call Group Member dialog box, select the contacts you want to add and click Ok.

  • Page 61: Tips For Conference Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 remove individual participants in a conference call. For more information, see the section Manage Conference Call Participants. Note: Initiating and managing Lync conference calls If you are signed into Lync on your phone, you have different options for initiating and managing Lync conference calls.

  • Page 62: End Conference Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0  When you have an active call and a held call, select the Join soft key. The two calls are joined together in a conference call.  When you have an active call and more than one held call, select a held call, and select the Join soft key.

  • Page 63: Initiate And Manage Lync Conference Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 List information about a participant, such as the participant’s name, number, and call details, ● including whether the call is muted, held, or is video-enabled. To manage a participant in a conference call: 1 Set up an active conference call.

  • Page 64: Initiate A Lync Conference Call

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Initiate a Lync Conference Call You can initiate a Lync conference call, add and invite contacts to a conference call, and have up to 24 conference calls on your phone. When you initiate a conference call in the Lync client, the call is also established on your phone.

  • Page 65: Add Contacts To A Lync Conference Call

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Initiate a Conference Call during a Call During a Lync call on your phone, you can add contacts to the call to initiate a conference call. To initiate a conference call during an active Lync call: 1 Press Conference and select a contact.

  • Page 66: Manage Lync Conference Participants

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To return to the roster: » Press Roster. Manage Lync Conference Participants When you initiate a conference call, you and all conference participants are listed as presenters. Conference participants with next to their names are presenters.
  • Page 67 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Demote or Promote Conference Participants Presenters can promote conference participants from an attendee to a presenter, or demote conference participants from a presenter to an attendee. To promote an attendee to a presenter: »...

  • Page 68: Work With Shared Lines

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Admit or Deny Participants to a Locked Conference Call A contact that is trying to enter a locked conference call is displayed in the roster with an alert icon the main presenter’s phone, as shown next.

  • Page 69: Hold Calls Privately On Shared Lines

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 shared line answers an incoming call, you can still view the call information from your phone’s call log even if you did not answer the call. See the section View Recent Calls for information on viewing missed calls.

  • Page 70: Place A Call

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Place a Call Any MADN member can place a call on the shared line. When a member places a call on the shared line, the other members are notified with a steady red LED light on the members’ phones.
  • Page 71 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Any member in a bridge call can leave the call, and the call remains active. To leave a bridge call: » Select the End Call soft key, or place the handset in the cradle.

  • Page 72: Use Lync Boss-Admin

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0  Select the Privacy soft key, if enabled, as shown next. A confirmation tone plays, and the call is resumed automatically. After you enable privacy for an active call on a non-private shared line, you cannot disable privacy for the call.

  • Page 73: Assign Delegates

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 This feature is not available for VVX 1500 phones. Check with your system administrator to find out if this feature is available on your phone. This section includes information and instructions on using the following Lync Boss-Admin functions: ●...
  • Page 74 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 The contacts you add as delegates display in the Call Forwarding – Delegates dialog box, shown next. 5 Click OK when you have finished assigning contacts as delegates. Simultaneous ringing is enabled for all assigned delegates. If the boss’s line receives an incoming call, both the boss and delegate’s phones ring.

  • Page 75: Set A Ringtone For Boss Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To view the Delegates group on your phone: » Select Contacts > Groups > Delegates. All assigned delegates are displayed in order by last name, as shown next. When you are added as a delegate, a notification is displayed on your phone and in the Lync client, and is displayed on the boss’s line.

  • Page 76: Edit The Delegates Group

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Edit the Delegates Group You cannot edit the Delegates group on your phone. If you want to add or remove delegates, you need to edit the Delegates group in your Lync client.
  • Page 77 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Respond to Incoming Calls As a delegate, you can answer an incoming call on a boss’s line, reject the call, or forward the call directly to the boss’s voicemail. To respond to an incoming call on the boss’s line: »...
  • Page 78 When there is an active call on the boss’s line, for VVX 500 and 600 phones, a solid red bar is displayed on the boss’s line key on the boss and delegates’ phones. For VVX 300/310 and 400/410 phones, a steady red LED light on the boss’s line key indicates there is an active call on the boss’s line.
  • Page 79 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Transfer Boss Calls After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going to voicemail if the boss does not answer the call.

  • Page 80: Join Conference Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 3 Select a contact and select Dial¸ or on VVX 500 and 600 phones, tap The delegate and third-party phones display a notification indicating that a delegate is calling on behalf of a boss, as shown next.

  • Page 81: Add Numbers To Your Simultaneous Ring List

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 2 Select a line. 3 Select Simultaneous Ring Personal. 4 Select Status > Enabled. Add Numbers to Your Simultaneous Ring List You can add up to 10 extensions and phone numbers to the Simultaneous Ring list. When you add an extension or a phone number, you can choose to enable Answer Confirmation Required, which notifies you when a call is answered on one of the added numbers.

  • Page 82: Guidelines When Recording Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Web Info: How do I attach a USB flash drive to my phone? To attach a USB flash drive, see the Quick Start Guide for your VVX phone on your phone’s support...

  • Page 83: Record Conference Calls

    Caution: Removing a USB flash drive during a recording Polycom recommends that you do not remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. When you remove the USB flash drive while recording, you can also damage the flash drive itself.

  • Page 84: Play Recorded Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 An R is displayed on the USB icon and the message “Recording in progress” is displayed in the status bar. Play Recorded Calls You can play back calls that you recorded on your USB drive on your phone. You can also play recorded files on a Windows or Apple computer using an application capable of playing .wav files.
  • Page 85 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 If the handset is off-hook when you play a recording, the audio plays through the handset. If the handset is on-hook when you play a recording, the audio plays through the speaker.

  • Page 86: Video Calls

    During a conference call, mute your microphone when not speaking. ● Avoid tapping or rustling papers near the microphone. Web Info: Video conferencing etiquette For more tips on proper video conferencing etiquette, see Polycom’s The Etiquette of Video Conferencing and Telepresence.

  • Page 87: Use A Vvx Camera With The Vvx 500 And 600 Phones

    Use a VVX Camera with the VVX 500 and 600 Phones With the Polycom VVX Camera attached to your phone, you can transmit video to contacts during calls. VVX Cameras are compatible with VVX 500 and 600 phones running UC software 4.1.3 or later. For...

  • Page 88: View Status Indicators And Messages For The Vvx Camera

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 View Status Indicators and Messages for the VVX Camera This section includes the status indicators and messages that display on your phone for the VVX Camera connected to your VVX 500 or 600 phone.

  • Page 89: Change Video Call Settings

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Message Action VVX Camera attached. Contact administrator to enable Indicates that your camera is ready to use. However, your phone isn’t enabled to send and receive video. video. See your system administrator.

  • Page 90: Change Video Clarity

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Note: Does stopping video create an audio-only call? Stopping video doesn’t create an audio-only call. Even if you stop video, video information is still transmitted to the far side as a still picture, and the call is still a video call. To dial an audio-...

  • Page 91: Change The Video Call And Pip Displays

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Change the Video Call and PIP Displays You can set up your phone so that it displays all video during calls in specific ways. You can choose to do the following: ●...
  • Page 92 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Note: The way far-side video is displayed on your phone may vary Depending on the phone or system that is sending video, black bars might appear on the top, bottom, or sides of the video image. This occurs because the aspect ratio of the sent video does not match the display area on your phone, and the portions of the video that are not being received display as black bars.

  • Page 93: Place A Video Call On Vvx 500, 600, And 1500 Phones

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 You can also choose to apply the same settings for video that displays on the full screen and in the call window. The following pictures show how normal, full, and cropped modes display in the call window.
  • Page 94 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To place a video call: 1 Tap New Call, enter a number or select a contact, and tap Send. 2 After your contact answers, press the Video or Start Video soft key.

  • Page 95: Display Video Calls In Full Screen

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 If the far side cannot send video, or stops sending video, a No Video icon is displayed on your phone, as shown in the next figure. If the far side is unable to send video, a thunderbolt icon is displayed next to the No Video icon, as shown next.

  • Page 96: Swap Video

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To view video in full screen: » Do one of the following:  Tap Video > Full Screen.  To exit full screen view: . If you don’t see » Tap , press your finger at the bottom of the screen until it is displayed.

  • Page 97: Handle Conference Calls With Video

    Note: Is it possible to view all video participants? Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.

  • Page 98: Manage Video Calls Without A Vvx Camera On Vvx 500 And 600 Phones

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Manage Video Calls without a VVX Camera on VVX 500 and 600 Phones When you do not have a VVX Camera attached to your VVX 500 or 600 phone, you can receive video, but you cannot send video.

  • Page 99: View Video In Full Screen During Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 View Video in Full Screen during Calls During a video call, you have the option of viewing video on the full screen instead of in the smaller call window. To set your video to display in full screen for all video calls, see the section...

  • Page 100: Handle A Mixture Of Video And Audio-Only Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Handle a Mixture of Video and Audio-Only Calls When you have multiple calls, you can easily manage a video call from the Calls screen. From the Calls screen, you can quickly identify the video call by the video stream that is displayed next to the call details, as shown next.

  • Page 101: Manage Call Lists And Directories

    » Select Directories > Recent Calls. On VVX 1500 phones, select the Directory key and tap Call Lists. Timesaver: Quickly accessing the Recent Calls list on VVX 500 and 600 phones To quickly access recent calls, select in the status bar. Polycom, Inc.
  • Page 102 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 The following icons display next to a call to indicate the call type: ● Indicates a placed call ● Indicates a received call ● Indicates a missed call In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries.

  • Page 103: View Recent Lync Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Note: About filtered call lists You cannot save your filtered call list results. If you filter your Recent Calls list so that only a certain call type—for example, only missed calls—display, the next time you display the list, all call types display (the default filter).
  • Page 104 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 On VVX 1500 phones, press the Directory key and tap Contact Directory. From your Contact Directory, you can scroll to view contacts or enter a search criteria to find your desired contact.

  • Page 105: Manage The Corporate Directory

    1 From the Contact Directory, select a contact. 2 From the Contact Information screen, select Edit or tap On VVX 300 and 400 phones, select Info > Edit. 3 From the Edit Contact screen, update the contact’s information. 4 Select Save.

  • Page 106: Search The Lync Directory

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To perform a quick search of the Corporate Directory: » From the Corporate Directory, enter the first few characters of the contact’s first or last name, and select Submit. The screen displays a list of contacts, starting with the most successful matches.

  • Page 107: Save Contacts From The Lync Directory

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To access the Lync Directory: » Select Lync Search on the Home screen or select Directories > Lync Directory. A search screen is displayed. Use the Search screen to find contacts in the Lync Directory.

  • Page 108: Search The Broadsoft Directory

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To save Outlook contacts: 1 Search for your contact. 2 Select your contact. 3 Select Add to Contacts. If you do not see the Add to Contacts soft key, select the More soft key.

  • Page 109: Manage The Genband Address Books

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 3 Choose your contact. A contact details screen is displayed, as shown next. After you find your BroadSoft contact, you can add the contact to your Contact Directory on your phone.

  • Page 110: Use The Personal Address Book

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 You can perform a simple or advanced search of the GAB on your phone. A simple search enables you to search for contacts using either their first name, last name, or by typing a few letters in their name. An advanced search enables you to choose to search for contacts by first name, last name, or phone number.
  • Page 111 UC Software 5.3.0 Note: Adding contacts to address books Before importing contacts to your Polycom phone, make sure you save all of your contacts to your PAB using your GENBAND Personal Agent on your computer. Saving all of your contacts to the PAB ensures that your contacts are downloaded to the Contact Directory on your phone.
  • Page 112 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To edit Personal Address Book contacts on your phone: 1 In the Contact Directory screen, select a contact and select Edit. 2 Edit the information in the contact fields and select Save.

  • Page 113: Update Your Presence Status

    Update Your Presence Status Polycom phones enable you to sign in to your personal communication software client, such as Microsoft Lync, and update your presence status on your phone. This chapter provides information on how to update your Lync presence status or Buddy status on VVX phones in the following sections: ●...

  • Page 114: Update Your Buddy Status

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Update Your Buddy Status You can update your status on your phone so that contacts can monitor your status from their phones. Your updated status is displayed in the status bar on your phone, and your contacts are automatically notified of your new status.

  • Page 115: Manage Buddy Lists, Favorites, And Contact Lists

    2 From your Contact Directory, select a contact. 3 Select Add or Add to Favorites. On VVX 300, 400, 500, and 600 phones, a star is displayed for contacts saved as favorites. Power Tip: Manually assigning a favorite index number when you make a favorite After you select Add to Favorites, a dialog box is displayed asking if you want to automatically accept the next available index number, or manually enter your own.

  • Page 116: View Favorites

    600, you tap the phone line to view favorites from the Home screen. You cannot view favorites from the Home screen on VVX 300 and 400 phones. To see your favorites from the Home screen on VVX 500 and 600 phones: »...

  • Page 117: Add Contacts To Your Buddy List

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Buddy list. You can also view your buddies’ status from the Lines and Home screens, if your buddy is a favorite. In this section, you’ll learn how to: ● Update your presence status ●...

  • Page 118: Monitor Contacts On Your Buddy List

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Monitor Contacts on Your Buddy List You can monitor your buddies from your Buddy list. If a buddy is a favorite, you can also monitor the buddy from the Home and Lines screen.

  • Page 119: Manage Lync Contacts

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Timesaver: How to quickly unblock a contact You can use your Blocked List to unblock a contact, rather than updating the Contact Directory: Select Settings > Features > Presence > Blocked List. From the Blocked List, select the contact you want to unblock, and select Unblock.

  • Page 120: View Lync Contacts' Presence Information

    You can view a contact’s presence information on the Lines screen on your phone or in your Lync client on your computer. Presence information includes your contact’s availability and an activity description. The following table shows the presence icons that display for Lync contacts on the Polycom VVX 400, 410, 500, and 600 phones.
  • Page 121 Do Not Disturb, Presenting, In Presentation Offline Unknown Blocked The following table shows the presence icons that display for Lync contacts on VVX 300 and 310 phones. Presence Icons on VVX 300 and 310 Phones Icons Description Available Busy, In a Call, In a Meeting, In a...
  • Page 122 Away, and Michelle Dubois is in a call. Presence information for Lync contacts On VVX 300, 310, 400, and 410 phones, only a contact’s presence status is displayed on the Lines screen. To view your contact’s activity description on VVX 300, 310, 400, and 410 phones: »...

  • Page 123: View The Lync Contact Card For Contact Information

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 View the Lync Contact Card for Contact Information You can view the Lync contact card for each of your Lync contacts and make calls directly to any of the available numbers, including voicemail, from the Contact Information screen on your phone. You can view the following detailed information in the contact card, if available: ●...

  • Page 124: Manage Broadsoft Uc-One Favorites And Contacts

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 User Tip: Quickly viewing the contact card You can quickly view the contact card for a Lync contact by pressing and holding a contact’s line key. The contact card is displayed.

  • Page 125: View Broadsoft Uc-One Contacts And Favorites

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 View BroadSoft UC-One Contacts and Favorites In addition to viewing UC-One contacts with presence information, you can also view other UC-One contacts marked as favorites on the Lines screen. UC-One favorites who do not have Instant Messaging and Presence (IM&P) enabled do not display presence information on your phone and instead display...

  • Page 126: View Contacts And Groups

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 2 Select Filter or tap A filter selection screen is displayed. 3 Choose your desired filter selection. If you select Favorites, only your BroadSoft UC-One Favorites display on the Home screen and in the UC Contacts list.
  • Page 127 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 2 Select Search or tap A search field is displayed, as shown next. 3 Enter your contact’s first or last name. A list of search results display. Web Info: Additional information on using BroadSoft applications For information on using BroadSoft applications, refer to the following resources: ...

  • Page 128: Access, Send, And Broadcast Messages

    Access Voicemail and Video Messages Voicemail is available on all Polycom VVX phones. However, only VVX 1500 phones support video messages. Contact your system administrator to find out if your phone supports video messages.

  • Page 129: Access Lync Voicemail Messages

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To access voicemail and video messages: 1 From the Home screen, select Messages > Message Center. On VVX 1500 phones, press the Message key and select Message Center. 2 If you have multiple lines on your phone, select the line that has the new message.

  • Page 130: Send Instant Messages

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To play a voicemail message: » Select a message and select Play. To call a contact from the Lync Voicemail screen: » Select a message and select Call. To delete a voicemail message: »...

  • Page 131: Broadcast Messages With Group Paging

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 3 Select the Next or Previous soft key to read additional messages, if available. To reply to instant messages: 1 From the Instant Messages screen, select the Reply soft key.
  • Page 132 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 You cannot send a Page-mode page while you are in an active call. To send a page: 1 Select Paging. 2 From the Paging Groups screen, select the paging group to send the page to.

  • Page 133: Change Group Paging Settings

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To listen a page during a call: » Do one of the following,  For pages that play automatically during a call, hold the call to hear only the page.

  • Page 134: Broadcast Messages With Push To Talk

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 audio of the telephone call and the page. When you disable the Accept While Busy setting, the incoming page is held in a Pending state; it does not disrupt the telephone call, and you cannot hear the page.
  • Page 135 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Send PTT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel.

  • Page 136: Reply To Ptt Broadcasts

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 When you enable Do Not Disturb on your phone, you receive only Emergency broadcasts. Non- emergency broadcasts do not display or play on your phone. Receive PTT Broadcasts When Not in an Active Call When you receive a broadcast and you are not in an active call, the broadcast immediately plays, regardless of the broadcast priority.

  • Page 137: Change Ptt Settings

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To end PTT broadcasts: » Do one of the following:  Release Talk: The broadcast enters a waiting period, and you cannot initiate another broadcast on another channel until the waiting period ends.
  • Page 138 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Enable PTT Broadcasts to Play During Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a PTT broadcast. When you enable the Accept While Busy setting, a PTT broadcast interrupts telephone calls and you hear the audio of the telephone call and the broadcast.

  • Page 139: Use Applications On Your Phone

    The current day is displayed in a darker color, and days you select display in grey. Meeting view displays the details for a chosen meeting. Polycom, Inc.

  • Page 140: Use Meeting Reminders

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To display other calendar views from Day view: » Do one of the following:  Select Month or tap to access Month view.  Select a meeting to display Meeting view.
  • Page 141 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To use the meeting reminder: » Do one of the following:  Select the meeting number to join the meeting.  Select Details to information for the meeting.  Select Snooze to temporarily remove the meeting reminder from your screen.

  • Page 142: Join Meetings From The Calendar

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Join Meetings from the Calendar You can join meetings from the Calendar either from a meeting reminder or from Meeting view. To join a meeting from a meeting reminder: » Select the meeting number that is displayed at the far left of the reminder.

  • Page 143: View The Idle Browser

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Ask your system administrator if your phone is configured to view the Idle and Web browsers. View the Idle Browser The Idle Browser shows non-interactive web content on the idle screen that displays when your phone is idle.

  • Page 144: Use The Launch Pad On Vvx 1500 Phones

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Icon Action Displays the toolbar permanently so it does not hide every three seconds. When the toolbar is permanently enabled, the icon changes to Enables the toolbar to hide every three seconds. To display a hidden toolbar, you have to press the touchscreen until the toolbar displays.

  • Page 145: Use The Launch Pad

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 My Info Portal demonstrates the use of web services with your phone using Polycom XML APIs. See the section Enable My Info Portal to enable this feature. Your system administrator can also set up your phone so that you can view feeds from the idle screen, as well as from the Launch Pad.
  • Page 146 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Note: Your account information is secure Information you provide when you set up an account is securely transmitted using the HTTPS security protocol. To enable My Info Portal: 1 Select >...

  • Page 147: Customize Your Phone

    You can customize the time and date by choosing between a variety of time and date formats, including options to display the day, month, or year, or by turning the time and date display off, so that they do not display at all. Polycom, Inc.

  • Page 148: Set The Backlight Intensity And Timeout

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To update the time and date display: 1 Select Settings > Basic > Preferences > Time & Date. On VVX 1500 phones, select Menu > Settings > Basic > Preferences > Time & Date.

  • Page 149: Select A Background Picture

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 6 From the Backlight Intensity screen, select Maximum Intensity. 7 From the Maximum Intensity screen, select Up or Down, or drag your finger along the slider, to increase or decrease the maximum intensity the screen displays.
  • Page 150 Web Configuration Utility, you need your phone’s IP address. Settings: Accessing the Web Configuration Utility Disabled by Default On Polycom phones with UC Software 5.1.1 or later and registered with Lync Server, access to the Web Configuration Utility is disabled by default as a security precaution. Contact your system administrator for help enabling the Web Configuration Utility.

  • Page 151: Enable Transparent Line Keys

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Use a USB Flash Drive Before you can set a picture on your USB flash drive as the background picture, make sure the picture is on a USB flash drive and is not in a folder on the drive.

  • Page 152: Enable Screen Savers

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 2 On the Idle Screen Settings screen, select Transparent Lines, and select Enabled. The line keys are displayed without a background, as shown next. Enable Screen Savers Another way to personalize your phone is to enable a screen saver that can either show default pictures stored on your phone, the idle browser, or pictures stored on a USB flash drive.

  • Page 153: Use Personal Photos As Screen Savers

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Use Personal Photos as Screen Savers On VVX 500, 600, and 1500 phones, you can enable your phone to display your personal photos as a screen saver. To set up a screen saver of your pictures, you need to set up certain screen saver settings, place your pictures on a USB flash drive, and attach the USB flash drive to the phone.

  • Page 154: Disable Screen Savers

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Troubleshooting: Why is my USB flash drive not displaying on my phone? If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled.
  • Page 155 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Troubleshooting: Why is my USB flash drive not displaying on my phone? If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled.

  • Page 156: Use Power-Saving Mode

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Icons Action Set the picture that currently displays as the background picture for your phone. Use Power-Saving Mode By default, your phone is set up with a power-saving mode that turns off the screen to conserve energy.

  • Page 157: Change Timeouts

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Change Timeouts You can update the period of time the phone is idle before the screen turns off. You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout). By default, the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout.

  • Page 158: Change Incoming Call Notifications

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Change Incoming Call Notifications You can choose whether you hear sound effects—all phone sounds except call audio—from the handset, headset, or speaker. For example, you can configure your phone to ring on your headset instead of the speaker.

  • Page 159: Change The Volume

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 3 From the Edit Contact screen, select Ring Type, select a ringtone. 4 From the Edit Contact screen, select Save. User Tip: Listening to a ringtone before you save it...

  • Page 160: Use Accessibility Features On Your Phone

    If you use a headset that supports electronic hookswitch (EHS), you can use the controls on your headset to answer and end calls. In addition, you may be able to mute calls and control volume from your headset (see Enable Electronic Hookswitch). Polycom, Inc.

  • Page 161: Features For Vision-Impaired And Blind Users

    Large keys on the phone console enable you to easily access phone features and functions. Physical line keys VVX 300 and 400 phones have physical line keys that you can press to answer and end calls. Variety of feature keys that you can press Many features on VVX phones are accessible by pressing feature keys on the phone console.

  • Page 162: Features For Mobility-Impaired Users

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Features for Mobility-Impaired Users The following table lists the accessibility features on VVX business media phones for mobility-impaired users. Accessibility Features on VVX Business Media Phones for Mobility-Impaired Users Accessibility Feature Description VVX phones can auto-answer calls, so you don’t have to...

  • Page 163: Extend Your Phone's Capabilities With Accessories

    Use the Polycom Desktop Connector ● Connect a Wi-Fi Adapter to Your Phone ● Connect Polycom VVX Expansion Modules to Your Phone ● Connect to Lync on Your Phone using Better Together over Ethernet Note: Feature availability Your phone may not support all of the features described in this section. Check with your system administrator to find out which features are available on your phone.

  • Page 164: Use Your Headset For All Calls

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Troubleshooting: Why is my USB flash drive not displaying on my phone? If your phone does not detect the USB flash drive when you attach it to your phone, the USB port on your phone may be disabled.
  • Page 165 Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS controls. Check with your headset’s user guide for the precise range restrictions. Feature Profile 37477: Using Headsets with Polycom Phones for a list of compatible headsets.

  • Page 166: Disconnect Your Headset

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Refer to the section Disconnect Your Headset for information on properly disconnecting your headset. Use Electronic Hookswitch After you have followed the procedures for connecting your headset and enabled EHS, you can use the controls on your headset to answer, mute, and end calls.
  • Page 167 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Enable Bluetooth and Connect a Headset In order to use a Bluetooth headset with your phone, you need to enable Bluetooth, pair your headset, and connect your Bluetooth device to your phone. You can pair up to four Bluetooth headsets with your phone;...

  • Page 168: Use The Polycom Desktop Connector

    Your headset is removed from the list and is no longer paired or connected with your phone. Use the Polycom Desktop Connector The Polycom Desktop Connector (PDC) enables you to use your computer mouse and keyboard to navigate and enter information on your phone. This feature is especially useful when you are working with...
  • Page 169 PDC. Using this method, your phone automatically detects your computer access credentials. To connect using the direct method: 1 Run the PDC program on your computer by clicking Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar, as shown next.
  • Page 170 3 Note your server address on the IP Address line, as shown next. To connect using the indirect method: 1 Run the PDC program on your computer by clicking Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon will display as an active program on your taskbar as shown next.

  • Page 171: Use The Polycom Desktop Connector

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 7 Select Save. Your settings are saved and the Basic screen is displayed. 8 A message is displayed asking you to allow sharing with your computer. Select Yes. 9 A dialog box is displayed on your computer asking if you wish to allow remote control of your phone.
  • Page 172 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Troubleshooting: Why can’t I access the phone’s display screen? If your computer taskbar is on the same side as your phone, the taskbar will block your cursor from accessing your phone. Move your computer taskbar elsewhere to allow your cursor to access the phone.
  • Page 173 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Function Key Phone Key Alt Key Phone Key Third soft key from the left Alt + F3 Fourth soft key from the left Alt + F4 Right-most soft key Alt + F5...
  • Page 174 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Function Key Phone Key Alt Key Phone Key Talk soft key (if PTT is enabled) Alt+F9 End Call soft key ACD Sign In (if enabled) Alt+F10 Settings. Applications Alt+F11 Alt+F12...

  • Page 175: Connect A Wi-Fi Adapter To Your Phone

    Connect the Wi-Fi Adapter This section takes you through the steps to connect a VVX phone to a Wi-Fi adapter. The NETGEAR WNCE2001 is supported by Polycom and is used as the Wi-Fi adapter in the procedure. Note: Powering the Wi-Fi adapter Depending on the peripheral devices you have attached to with VVX phone, the phone may not have enough power for the Wi-Fi adapter through the USB port.
  • Page 176 9 Connect the Ethernet and USB cables on the WNCE2001 to the VVX phone. If your VVX phone doesn’t have a USB port (VVX 300/310 or 400/410) or the USB port is disabled (VVX 500, 600, or 1500), you can use the power adapter that comes with the Wi-Fi adapter to power the unit.

  • Page 177: Connect Polycom Vvx Expansion Modules To Your Phone

    Connect Polycom VVX Expansion Modules to Your Phone The Polycom VVX Expansion Modules are consoles you can connect to Polycom VVX Business Media phones to add additional lines. VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone.

  • Page 178: Use Vvx Expansion Modules

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To connect the VVX Expansion Module to your phone: » Connect an auxiliary cable from the AUX port on the phone to the AUX 1 port on the expansion module.
  • Page 179 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 View VVX Expansion Module Hardware Features The following figure illustrates the features, components, and keys available on the VVX Color Expansion Modules. The table lists each numbered feature shown in this figure.
  • Page 180 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Reference Feature Feature Description Number Indicates a line or busy lamp field contact’s status. The following lists the LED LED Indicators Indicator behaviors shown on the expansion modules:  Solid Green Indicates an active call in progress.
  • Page 181 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 The next figure illustrates the features, components, and keys available on the expansion modules with a paper display. The table lists each numbered feature shown in this figure. VVX Expansion Module features...
  • Page 182 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Reference Feature Feature Description Number Plastic Cover Protects the directory card. The directory card is a paper sheet that displays line Overlying numbers, busy lamp field contacts, favorites, and line key functions.
  • Page 183 Generate the VVX Expansion Module Directory Card Using the Polycom Web Configuration Utility, you can generate and download a PDF file with your VVX Expansion Module line key information. You can print and insert the PDF file as a directory card on your expansion module.
  • Page 184 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To generate and download the directory card using the Web Configuration Utility: 1 In your Internet browser, enter your phone’s IP address into your browser’s address bar. To find your phone’s IP address, navigate to Settings > Status > Platform > Phone.
  • Page 185 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 To navigate between VVX Color Expansion Module pages: » Press a Page key beneath the screen on the VVX Color Expansion Module. Use the Smart Paging Feature The Smart Paging feature arranges line key assignments and distributes pages on the VVX Color Expansion Modules based on the number of expansion modules connected to a VVX phone.
  • Page 186 Polycom VVX Business Media Phones User Guide UC Software 5.3.0  Pages 2, 5, and 6 display on the second expansion module. Smart Paging on two connected VVX Color Expansion Modules ● If you have three expansion modules connected to your VVX phone, the pages are ordered non- sequentially.

  • Page 187: Connect To Lync On Your Phone Using Better Together Over Ethernet

    Install the Polycom Better Together over Ethernet Connector The Polycom BToE Connector enables you to use the BToE feature on your computer and VVX phone. You must download, install, and start the Polycom BToE Connector application before enabling and pairing BToE on your phone and computer.
  • Page 188 Polycom Support: 32-bit and 64-bit. Before you download the Polycom BToE Connector, you need to determine whether your computer has a 32- or 64-bit operating system to ensure you download the application compatible with your computer. To determine whether your system has a 32- or 64-bit operating system: 1 In the Start menu, click Control Panel.
  • Page 189 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 4 Ensure that the dialog box lists Polycom Inc. as the verified publisher and click Yes. If Polycom Inc. is not listed as the publisher, click No and download the application again from the...

  • Page 190: Enable And Pair Better Together Over Ethernet

    Troubleshoot Better Together over Ethernet Issues. Enable and Pair Better Together over Ethernet Before you can begin using BToE, you must pair your Polycom phone and your computer to enable BToE. To pair your phone with your computer and enable BToE: 1 Connect an Ethernet cable from your computer to the PC port on your phone.

  • Page 191: Use Btoe To Manage Calls On Your Phone And Lync Client

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Before you begin using the BToE feature, you need to ensure that your Polycom VVX phone is set as your primary device in your Lync client on your computer. To select Polycom VVX Phone as your primary device: 1 In your Lync client, click the audio device icon, as shown next.

  • Page 192: Place Calls

    You cannot make conference calls and the Conference and Join soft keys do not display on your BToE-enabled Polycom phone running UC software 5.x.x. However, you can make conference calls using your Lync client. To make a conference call in your Lync client, add a participant during an active call.

  • Page 193: Use Your Phone As Your Primary Audio Device For Your Computer

    1 On your computer, click Start > Control Panel. 2 In the Control Panel, click Hardware and Sound > Sound. 3 Click Polycom VVX Phone, and click Set Default. 4 Click OK. Any audio from music or videos plays on your VVX phone, and the PC Audio screen is displayed, as shown next.

  • Page 194: Disable And Stop Btoe On Your Phone And Computer

    Disable and Stop BToE on Your Phone and Computer You can disable the BToE feature on your phone and unpair your phone and computer. When you disable BToE, you can no longer use the feature on your Polycom phone and Lync client on your computer.
  • Page 195 Polycom VVX Business Media Phones User Guide UC Software 5.3.0 2 Choose Yes to uninstall the Polycom BToE Connector. A dialog box showing the progress of the application uninstall is displayed. Polycom, Inc.

  • Page 196: Maintenance Tasks

    » In the Warnings scree, select Clear Icon to remove the warning icon from the status bar. Restart the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Polycom, Inc.

  • Page 197: Update The Phone Configuration

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Caution: Restarting your phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it.

  • Page 198: Clean The Touchscreen

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0  Display Diagnostics  Touch Screen Diagnostics  Brightness Diagnostics  LED Diagnostics Clean the Touchscreen The touchscreen on VVX 500, 600, and 1500 phones requires minor maintenance, but you may periodically need to clean the touchscreen.

  • Page 199: Update The Phone Software

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Update the Phone Software When the software update notification is displayed on your phone, you can choose to update your phone’s software immediately. To update your phone’s software immediately: » When prompted to update your software, select Update.

  • Page 200: Update Your Lync Phone Software

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Update Your Lync Phone Software When you are signed into Lync on your phone, you can update your phone with the latest UC Software from the Lync server. When a software update is available, a notification is displayed on your phone.

  • Page 201: Troubleshoot Issues

    Troubleshoot General Phone Issues ● Troubleshoot Application Issues ● Troubleshoot Login Issues ● Troubleshoot GENBAND Address Book Issues ● Troubleshoot Polycom Desktop Connector Issues ● Troubleshoot Headset Issues ● Troubleshoot Recording Issues ● Troubleshoot Better Together over Ethernet Issues Troubleshoot General Phone Issues This section includes potential issues and solutions for general phone issues.

  • Page 202: Calendar

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Calendar When you do not see the Calendar icon on the Home screen, or you are not receiving meeting reminders, it is possible that your phone is not connected to the Microsoft Exchange Server.

  • Page 203: Troubleshoot Polycom Desktop Connector Issues

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 Troubleshoot Polycom Desktop Connector Issues If you encounter any issues using the Polycom Desktop Connector, see the following table for possible solutions to common problems. Common PDC Problems and Solutions Issue...

  • Page 204: Bluetooth Headset Issues

    Polycom VVX Business Media Phones User Guide UC Software 5.3.0 For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Headset > Echo Cancellation. 2 Select Enabled. Bluetooth Headset Issues If you encounter any issues using a Bluetooth headset, see the following table for possible solutions to common problems.

  • Page 205: Troubleshoot Better Together Over Ethernet Issues

    2 Select the folders AppData > Local > Temp > MSI*.LOG. The Polycom BToE Connector failed to start. If the Polycom BToE Connector successfully installs, but the application fails to start or you experience other application-related failures, uninstall the Polycom BToE Connector and reinstall the application.
  • Page 206 1 Select Start > Control Panel > System and Security > Windows Firewall > Allow a program through Windows Firewall. 2 Click Change Settings. 3 Search for Polycom BTOE Connector in the list of applications and check Domain, Home/Work, and Public networks. 4 Click OK.

  • Page 207: Get Help

    Get Help For additional information about the Polycom VVX Business Media Phones, the VVX Camera, and the VVX Expansion Modules, view the following support pages: ● Polycom VVX 300 and 310 ● Polycom VVX 400 and 410 ● Polycom VVX 500 ●...

This manual is also suitable for:

Vvx 410Vvx 500Vvx 600Vvx 1500Vvx 310Vvx 400

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