Use Force Call - Nortel NN43118-102 User Manual

To terminate the call

Use Force Call

Use the Force Call feature to automatically connect to an incoming ACD
call. A time interval is set by the system administrator between each
incoming call.
When calls come in, a short tone indicates the new call. The InCall soft
key changes color, and the ACD call automatically goes to the agent
position. Pressing the
active disconnects an active ACD call.
To enable call forcing for headset users
Choose one of the following:
— Press the
— Tap the
— Tap the individual DN line soft key
(to be removed from the queue).
— Tap the
removed from the queue, but to
remain logged in as an agent
position) or wait for the caller to
terminate the call.
Incalls key while call forcing (Auto Answer) is
1. Log in.
2. Replace the handset.
Agent features
Goodbye key.
Incalls soft key.
NotReady soft key (to be
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