Using Force Call - Nortel 2002 User Manual

Ip phone 2002 call center

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Agent features

To terminate the call:

(Goodbye)

Using Force Call

Use the Force Call feature to automatically connect an incoming ACD

call. A time interval is set by your system administrator between each

incoming call.

When calls come in, a short tone indicates the new call. The InCall

indicator lights continuously and the ACD call automatically goes to your

agent position. Pressing the

is active disconnects an active ACD call.

To enable call forcing for headset users:

Choose one of the following:

•

Press the

Goodbye

•

Press the

InCalls

•

Press the individual

removes you from the queue).

•

Press the

NotReady

you from the queue but keeps you

logged in as an agent position) or wait

for the caller to terminate the call.

InCalls

key while call forcing (Auto Answer)

1. Log in.

2. Replace the handset.

key.

line key. (This

key (this removes

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