Hotline .............................................................................................................................. 40
Use Hotline................................................................................................................. 40
Intercom ............................................................................................................................ 41
Place an Intercom Call ............................................................................................... 41
Answer an Intercom Call............................................................................................ 42
Meet-Me Conference ........................................................................................................ 42
Privacy Release................................................................................................................. 44
Use Privacy Release ................................................................................................... 45
Cancel Privacy Release .............................................................................................. 45
Queue for External Lines .................................................................................................. 45
Use Callback Queuing................................................................................................ 46
Cancel the Callback.................................................................................................... 47
Use Online Queuing ................................................................................................... 47
Redial ................................................................................................................................ 47
Place a Call................................................................................................................. 47
Transfer............................................................................................................................. 48
Transfer a Call............................................................................................................ 48
Voice Mail ........................................................................................................................ 49
Chapter 4 ACD Features ...................................................................................................... 51
Aastra - 2539-002
ITE Agent Phone User Guide
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