Delete A Complete Transact Code; Transact Example; Transact Phone Display; Agent Unavailable With Reason Code - Aastra ITE Agent User Manual

Chapter 5, Centergy Application Features

Delete a Complete Transact Code

Step
1.

Transact Example

A customer has called to renew his subscription to a monthly fishing magazine. The
following is an example of a dialing sequence.

Transact Phone Display

Display Description
Transact Code Display
Format
Input Error Display
Example

Agent Unavailable with Reason Code

The Agent Unavailable with Reason Code feature allows an agent to go into a pre-
defined unavailable state where the agent is unavailable for taking calls. This feature
provides an alternative for going into the Work state or Signing off. For example, reason
codes could represent "lunch", "break", etc. The reason code is captured in the system
database and can be used in reporting statistics. Your system administrator has defined
the reason codes.
M
66
M
Action
Press
+
Display
Result
The Transact code is cancelled
Aastra – 2539-002