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Chapter 4, ACD Features
ACD Sign Off
The Sign Off feature allows you to sign off of the agent group using the Off Line button.
•
When you sign off, non-ACD calls can still be placed and received.
•
Activating Night Service automatically signs off all agents.
•
If Auto Answer is activated, it is automatically deactivated when you sign off.
•
When you want to sign off of the ACD group, but there are still calls in queue, press
the Off Line button before you finish your last ACD call. The current call is not
affected and you are signed off when the call is ended. Other agents will answer the
calls that are in queue.
Sign Off
Condition:
Step
1.
Agent Statistics
The Agent Statistics feature allows you to see your own ACD performance statistics on
the phone display. The statistics are present one line at a time at the top of the display.
the statistics can be displayed in current totals, or in percentages of time.
View Agent Statistics
Condition:
You are signed on to the ACD group
M
54
M
Off Line lamp Off indicating you are Online
Action
Press
If you do not have this button, you
can use the feature code * 2
Result
Two beeps
Off Line lamp ON
You are signed Off
Aastra – 2539-002
- Quick Links:
- Ite Agent Phone Diagram
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