Phone Display For Current Agent Statistics; Auto Answer On Acd Line; Ring Time - Aastra ITE Agent User Manual

Step
1.
2.

Phone Display for Current Agent Statistics:

Display Description
Agent Stats Format

Auto Answer on ACD Line

When an ACD line is set up to ring with a standard or feature ring, and the line is set up
for Auto Answer, the ring changes to "No Ring". The Ring-Ping option for an ACD call
remains a ring-ping with the Auto Answer activated.

Ring Time

When Auto Answer is activated on the ACD line, a call can be answered automatically
within a designated ringing time, from 0-15 seconds.
Aastra - 2539-002
Action
Press
Watch the display
If the statistics are not scrolling,
press the AGENT STATS button to
see each line of information.
Automatic or manual scrolling a
system setting. Contact your
supervisor with any questions.
Display
ITE Agent Phone User Guide
Result
Agent Stats lamp ON
indicating stats are
activated
Lamp turns OFF
immediately
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