Chapter 4 Acd Features; Acd Sign On; Off Line Lamp Status - Aastra ITE Agent User Manual

Chapter 4
ACD Features

ACD Sign On

The Sign On feature allows you to go on line to receive ACD calls by using one of three
methods:
•
Automatic
•
Manual with Agent ID Number
•
Manual with Agent ID Number and Password
If you hear fast busy tone, the Sign On is invalid. Try again, and if not successful, see
your supervisor or system administrator.
You cannot sign on when the Off Line button is fluttering, indicating that the ACD group
is in Night Service.
If the WRAP/WORK lamp flutters after signing on, press the WRAP/WORK button to
clear the flutter and receive ACD calls.
Your system administrator or supervisor provides your Agent ID and/or Password.

Off Line Lamp Status

Lamp
Off Line
Lamp
Off Line
Lamp
Off Line
Lamp
Aastra - 2539-002
Status State
ON
OFF
Flutter
ITE Agent Phone User Guide
Description
You are OFF LINE.
You are already signed ON.
You are in Night Service.
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