Table of Contents
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Chapter 5, Centergy Application Features
View Messages
Step
1.
2.
3.
Phone Display
Display Description
Message Format Part 1
Message Format Part 2
No Messages Received
Supervisor Alert
The Supervisor Alert feature allows agents to send pre-programmed messages to the
supervisor's call center management screen (Centergy Manager).
Send a Supervisor Alert
Step
1.
2.
M
64
M
Action
Press
Watch the 2-part display
Repeat steps 1 to 3 to view
additional messages
Display
Action
Press
Dial the numeric message
code +
Result
Message Recall lamp ON
Lamp OFF immediately
Result
Supervisor Alert
lamp ON
2-beeps
Supervisor Alert Lamp OFF
The message is sent
Aastra – 2539-002
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- Ite Agent Phone Diagram
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