Aastra ITE Agent User Manual page 11

Work ................................................................................................................................. 60
Activate Work ............................................................................................................ 60
Cancel Work............................................................................................................... 61
Wrap Up............................................................................................................................ 61
Automatic Wrap Up Function .................................................................................... 61
Cancel Automatic Wrap Manually............................................................................. 62
Chapter 5 Centergy® Reporting Application Features ..................................................... 63
Centergy Reporting Application Features ........................................................................ 63
Emergency Call Record .................................................................................................... 63
Start Emergency Call Record ..................................................................................... 63
Message Recall ................................................................................................................. 63
View Messages........................................................................................................... 64
Phone Display ............................................................................................................ 64
Supervisor Alert................................................................................................................ 64
Send a Supervisor Alert.............................................................................................. 64
Phone Display for Supervisor Alert ........................................................................... 65
Transact............................................................................................................................. 65
Use Transact ............................................................................................................... 65
Delete a Partial Transact Code ................................................................................... 65
Delete a Complete Transact Code .............................................................................. 66
Transact Example ....................................................................................................... 66
Transact Phone Display.............................................................................................. 66
Agent Unavailable with Reason Code .............................................................................. 66
Activate Agent Unavailable ....................................................................................... 67
Cancel Agent Unavailable.......................................................................................... 67
Chapter 6 Phone Tests .......................................................................................................... 69
Phone Tests ....................................................................................................................... 69
Basic Procedures ........................................................................................................ 69
Basic Telephone Self-Test.......................................................................................... 69
Aastra - 2539-002
ITE Agent Phone User Guide
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