Use Callback Queuing; Receive An Automatic Callback - Aastra ITE Agent User Manual

Chapter 3, Features

Use Callback Queuing

A queued call may return to your phone several times. A system setting controls the
maximum number of times to call back and the queuing time limit. When either the
callback limit is reached, or the queue time limit has expired and all outside lines are still
busy, the call is canceled from the queue by the system.
Step
1.
2.
3.
4.
5.

Receive an Automatic Callback

Conditions:
An outgoing line has become available
The system calls back
Step
1.
2.
M
46
M
Action
Press
Dial the external number
Press
You can also use the ACCESS
button plus the feature code * 7
Press
Write down the callback
number and the external
number that you dialed
The Extension lamp is slow flashing
Action
Press
Wait on the line
Result
Voice prompt "Depress
CALLBACK to queue
call" if all of the outgoing
trunks are busy
Voice prompt "Callback
number XX"
The call is queued
One extension can have five calls
in queue at one time
Result
Voice prompt "Callback
Number XX is ready"
The call is automatically placed
Aastra – 2539-002