Cancel Work; Wrap Up; Automatic Wrap Up Function - Aastra ITE Agent User Manual

Cancel Work

Step
1.

Wrap Up

The Wrap up feature is an optional time period that automatically begins after each ACD
call. Wrap up allows an agent time to complete paperwork before a new ACD call.
System Administrators define the Wrap-up time settings.

Automatic Wrap Up Function

Action
ACD call ends
Wrap-up timer expires
Wrap-up with no timer
Aastra - 2539-002
Action
Press
If you do not have this button on
your phone, you can use the
feature code # 8 from dial tone.
Result
You are in Automatic Wrap Up
You are automatically available to take calls
You are in Automatic Wrap Up until you manually
cancel
ITE Agent Phone User Guide
Result
Wrap/Work lamp Off
You can now take ACD calls
Work lamp is slow flashing
Work lamp is OFF
Work lamp is slow flashing
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