Cancel Force; Night Service; Activate Night Service; Cancel Night Service - Aastra ITE Agent User Manual

Cancel Force

Step
1.

Night Service

The Night Service feature takes a group of agents off line and sends incoming calls to the
night call guide. While Night Service is in effect, agents cannot sign on to the group to
receive calls. Night Service must be canceled before agents can sign on.

Activate Night Service

Step
1.
2.

Cancel Night Service

Step
1.
Aastra - 2539-002
Action
Press
Action
Press
If you press the button one time,
the group will not go into Night
Service. This is to prevent going
into Night Service accidentally.
Press
Again
Action
Press
ITE Agent Phone User Guide
Result
Force lamp OFF
Force is canceled
Agents are now able to enter Wrap
or Work
Result
Night Service lamp blinks
Night Service lamp flutters
Agent's Off Line lamp
flutters
The agent group is in Night
Service
Result
Night Service lamp OFF
Agent's Off Line lamp ON
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