Callback - Busy/No Answer (Internal Calls); Place A Callback On A Busy Extension - Aastra ITE Agent User Manual

Chapter 3, Features
Step
1.
2.

Callback - Busy/No Answer (Internal Calls)

The Callback Busy/No Answer feature allows you to place a Callback on a busy internal
extension or an extension that does not answer. The system automatically places the call
when both extensions are no longer busy.
•
Each extension can have 10 callbacks.
•
Callbacks are returned on a first in/first out basis.
•
If you try to leave a callback on an extension that has already received 10 callbacks,
you will hear a fast busy tone.
•
If there is no answer when you return a callback, you may either hang up and cancel
the call or leave a callback on that extension.
•
A callback that you place on another extension returns to your phone with a three-
ring system ring when both your phone and the called extension are on hook. That
call is automatically canceled if you do not answer within a system-defined time
period.
•
A callback is left on the number that you originally dialed, even if it has been
forwarded.
•
When you return a callback to a number that has been forwarded, the call goes to the
forwarded number.
•
The person placing the callback cannot cancel the callback.

Place a Callback on a Busy Extension

Condition:
M
18
M
Action
Press
Press
You have placed a call to another extension and it is busy
Result
Status lamp ON
You are connected to the Buzz party
Aastra – 2539-002