Call Mark; Marking A Call; Call Park - Aastra ITE Agent User Manual

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Chapter 3, Features
Step
2.

Call Mark

The optional Call Mark feature marks a bad phone connection on an outside line. When
you hear static, echo, low volume, etc. on an outside (external) call, you can use the Call
Mark feature button to mark the call. This provides troubleshooting information to
technicians.

Marking a Call

Condition:
You are connected to an outside call that has problems with static,
echo, low volume, etc. and this problem needs to be reported
Step
1.

Call Park

The Call Park feature allows you to temporarily place a call on hold for a pre-set time
limit. The call can be retrieved on any phone in the system. If the call if not retrieved
within the time limit, the call automatically reverts back to the extension that parked the
call with a three-ring system ring.
M
22
M
Action
If you do not have this button, you
can use the feature code # 3 to
cancel
Action
Press
One time only
Result
2 Beeps
Call Forward lamp OFF
Call Forward is cancelled
Result
The call is marked and you can
continue the conversation
You will not hear any confirmation
tones
Aastra – 2539-002

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