Appendix I Glossary; Glossary - Aastra ITE Agent User Manual

Appendix I

Glossary

Glossary
Term
Access Code
Account Code
Authorization Code
Centergy
Code (Abbreviated Dial)
Extension/Directory Number
External (call or number)
Feature Codes
Features
Incoming Calls
Internal (call or number)
Aastra - 2539-002
Definition
A one or two digit number that must be dialed before an
outside call can be made.
A billing number for long distance calls that may be
assigned as a part of a user's dialing procedure.
A unique number that may be assigned to a user or a
directory number which, when dialed, permits authorized
usage of system features.
Centergy ™ is a call center management tool that
integrates with Intecom systems.
The single or double-digit number that a user assigns to a
phone number when setting up Abbreviated Dial feature.
This code number is used in place of the complete phone
number.
A number assigned to an individual telephone set which,
when dialed, allows access to that telephone set; an
internal phone number.
A call to a number that is outside of the phone system.
A combination of the star (*) or the pound (#) symbol
plus a single digit of the pad. Each code accesses a
specific system feature.
Example: Feature Code "*3" activates the Call Forward
feature. See Feature Codes in Chapter 4.
Or
A Numeric Feature Code (two to four digits) is used to
access features on rotary phones that do not have a * or a
# symbol.
Capabilities of a phone other than placing and receiving
calls. For example, Hold, Transfer, Call Forward, Call
Back Queuing, etc.
Calls that are made from outside of the system to an
extension inside of the system.
A call or phone number (extension) that is inside the
system.
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