Calls In Queue Display; Force; Activate Force - Aastra ITE Agent User Manual

Chapter 4, ACD Features
Ring Time
Set to 0
Set for a specific number
of seconds

Calls In Queue Display

Step
1.

Force

The Force feature forces all agents in an agent group out of Wrap Up or Work, and makes
them available to take ACD calls. Force remains in effect until it is cancelled.

Activate Force

Step
1.
2.
M
56
M
Result
The caller is immediately connected
Action
Press
Action
Press
Press
2 beeps
2 beeps to alert you that a call is waiting on the
line
Warning Tone when ringing timer expires and
the caller is immediately connected
Result
Result
Force lamp blinks
Force lamp ON
Agent's Wrap/Work lamp
OFF
Force is activated
Aastra – 2539-002