Pick Up A Call As Member Of A Call Pickup Group; Pick Up A Call By Dialing The Extension Number - Aastra ITE Agent User Manual

Chapter 3, Features
•
See your system administrator for information regarding members of your Call
Pickup Group.
•
When two phones are ringing at the same time, the phone that was ringing first is
picked up. That call can be put on hold while the second call is picked up.
•
If you hear a fast busy tone after trying to pick up a call, either you are not assigned
to that group or another group member picked up the call.

Pick up a Call as Member of a Call Pickup Group

Condition:
A call is ringing in for a member of the Call Pickup Group
Step
1.
2.

Pick up a Call by Dialing the Extension Number

Condition:
A call is ringing in for a member of the Call Pickup Group
Step
1.
2.
3.
M
24
M
Action
Press
Press
Action
Press
Press
Dial the extension number
of the ringing phone
Result
The caller is connected on your
extension
Result
2-beep confirmation tone
The caller is connected on your
line
Aastra – 2539-002