Fi System Troubleshooting; Customer Complaint Analysis - Suzuki DL650K5 Service Manual

4-18 FI SYSTEM DIAGNOSIS

FI SYSTEM TROUBLESHOOTING

CUSTOMER COMPLAINT ANALYSIS

Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this
purpose, use of such an inspection form will facilitate collecting information to the point required for proper
analysis and diagnosis.
EXAMPLE: CUSTOMER PROBLEM INSPECTION FORM
User name:
Date of issue:
Malfunction indicator
lamp condition (LED)
Malfunction display/code
(LCD)
Difficult Starting
No cranking
No initial combustion
No combustion
Poor starting at
cold warm
(
Other
Poor Idling
Poor fast Idle
Abnormal idling speed
( High Low) (
Unstable
Hunting ( r/min. to
Other
OTHERS:
Model:
Date Reg.
Always ON Sometimes ON
User mode: No display
Dealer mode: No code
PROBLEM SYMPTOMS
always)
r/min)
r/min)
VIN:
Date of problem:
Always OFF
Malfunction display (
Malfunction code (
Poor Driveability
Hesitation on acceleration
Back fire/ After fire
Lack of power
Surging
Abnormal knocking
Engine rpm jumps briefly
Other
Engine Stall when
Immediately after start
Throttle valve is opened
Throttle valve is closed
Load is applied
Other
Mileage:
Good condition
)
)