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Call Center Agent features
Answer Call Center calls
The In-Calls Key is the lower right-hand key on your M3905 Call Center
telephone. The In-Calls Key is your main ACD extension (Primary DN). The
In-Calls Key allows you to answer the next queued call on the primary DN. This
key presents only ACD calls. To disconnect from an ACD call, press the Goodbye
Key or press the In-Calls Key a second time.
To enable you to make outgoing calls and accept non-ACD calls, your network
administrator must configure one or more non-ACD DNs (Individual DNs) to your
M3905 telephone.
Note: If you have the handset option and you pickup the handset, you must also
press a DN key, otherwise the handset is not operable. You can terminate a
call by replacing the handset in the cradle.
Your phone rings and the In-Calls
indicator flashes:
/
In - Calls
To end an ACD call:
/
Goodbye
or
/
In - Calls
or
or
2637
or
/
Not Ready
14
Press the
In-Calls
Key. The caller is
connected and the indicator lights
continuously.
Press the
Goodbye
or
Press the
Key (Meridian 1 only).
In-Calls
or
Replace the
Handset
or
Press an
Individual Line
This will remove you from the queue.
or
Press the
Not Ready
you from the queue but keep you logged in
as an agent position.
or
Wait for the caller to terminate the call.
Key.
to terminate a call.
Key (non-ACD).
Key. This will remove
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