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Call Center Agent features
Use Not Ready
Use the Not Ready Key, when performing post-call work.
When you need time to catch up on
post-call processing work:
/
Not Ready
When you are ready to take ACD
calls again:
/
In - Calls
or
/
Not Ready
Answer or make non-ACD calls
An Individual DN allows you to make outgoing calls and to receive non-ACD
incoming calls. If you do not have an active call when the LCD indicator flashes,
you can press the corresponding Individual DN Key and answer the call.
To make a non-ACD call:
2637
To answer a non-ACD call:
2637
16
Press the
Not Ready
out of the queue.
Press either the
In-Calls
Key to enter the ACD queue.
Ready
Note 1: On the Meridian SL-100, you must
press the Not Ready Key to begin receiving
ACD calls.
Note 2: If you Press the In-Calls Key
during an ACD call, the call is
disconnected.
1. Press an
Individual DN
2.
Dial
the number you wish to call.
Press the
DN
Key next to the flashing
indicator. You are connected to your
non-ACD caller.
Key. This takes you
Key, or the
Not
Key.
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