Use Walkaway And Return From Walkaway - Nortel M3905 Call Center Quick Reference Manual

Call Center Agent features
To Transfer to a supervisor, during a
call in progress:
/
Supervisor
/
Supervisor
/
Goodbye

Use Walkaway and Return from Walkaway

Use this feature when you need to leave your desk during an ACD call, during a
non-ACD call, or while in the Not Ready state.
To use the Walkaway feature:
/
Hold
18
1. Press the Supervisor
2. Press the Supervisor
the supervisor answers.
3. Press the Goodbye
from the call. The caller remains
connected with your supervisor.
Note: On the Meridian SL-100, use the
Key to transfer the call to your
Transfer
Supervisor's DN. You cannot transfer a call
using the Supervisor
1. Press the
Hold
beside the In-Calls extension flashes.
2. Disconnect the headset before you
leave.
Note 1: Some headsets have a quick
disconnect feature. You can do a quick
disconnect instead of disconnecting the
headset.
Note 2: On the Meridian SL-100, you do
not need to disconnect the headset.
Key.
Key again when
Key to disconnect
Key.
Key. The LCD indicator