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Call Center Agent/Supervisor Features
Default login
If you normally use the same telephone, you need not repeat the entire login
process at the beginning of each shift. The default login places you in the same
ACD queues and the same supervisor that the set had in the previous login.
Default login:
/
In - Calls
Agent logout
/
Make Busy
12
1. Press the
In-Calls
2.
Dial
your Agent ID
queue requires a Supervisor ID) or
your Agent ID
Dial
Supervisor ID is not required).
Note 1: If queues are retained from a prior
login by an Agent ID, each queue is
displayed for two seconds. Press In-Calls,
Not
Ready, or
Make Busy
of Multiple Queues.
Note 2: This feature is not available on the
Meridian SL-100.
Press the
Make Busy
the headset. The LED indicator lights
steadily.
Note 1: On the Meridian 1, if you press
the
Key again, the LED
Make Busy
indicator will turn off. At this point your
telephone can accept non-ACD calls, but
you are logged out of the queue.
Note 2: On the Meridian SL-100, if you
press the
Make Busy
indicator will flash. At this point your
telephone can accept non-ACD calls, but
you are logged out of the queue.
Note 3: If you press the
while on an ACD call, you will be logged
out automatically when the call is finished.
Key.
(if your
£££
(if a
££
to cancel display
Key and disconnect
Key again, the LED
Key
Make Busy
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