Correct Errors During The Login Procedure - Nortel M3905 Call Center Quick Reference Manual

To login with Supervisor ID and with
Priority:
/
In - Calls
or
/
Not Ready

Correct errors during the login procedure

Example
To re-enter ACD DN 1 without using
£ ‚ £
Priority (press
ACD DN 1):
Call Center Agent/Supervisor Features
3. Press either the
Note: The MQA feature is not available on
the Meridian SL-100.
Dial ‚£
The Supervisor ID, ACD DNs, and
Priorities can be re-entered (see the
example below).
to correct
Dial
ACD DN 1
ACD DN 2
ACD DN 4
Note: This feature is not available on the
Meridian SL-100.
your Agent ID
Dial
Supervisor ID
£
Priority 1 ACD DN 2
£
Priority 2 ACD DN 3
£
Priority 3 ACD DN 4
£
Priority 4 ACD DN 5
£
Priority 5
£ £.
In-Calls
Ready Key to enter the ACD queue.
to correct the previous entry.
your Agent ID
£
£ ‚ £
ACD DN 3
£
ACD DN 5
£
£
ACD DN 1
£
£
£
£
£
Key, or the
Not
Supervisor ID
£
ACD DN 1
£
£
£ £.
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