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Display agent status on the Meridian SL-100
The Display Agent feature gives ACD Supervisors a summary of the current status
of all agent positions for which they have Agent Keys.
DisplayAgt
Agent
positions not
logged in
Agent
positions
available to
Forward
receive calls
NMD
IDL
NR
1
2
Callers Redial
Quit
Press the
Display Agent
The display shows summary of the
current status of all agent positions which
have a key assigned on the supervisor's
phone.
SDN
ACD
1
0
8
Copy
Note: The Display Agent Summary
Information is displayed for 12 seconds or
until another feature key is pressed.
Viewing queue status
Key.
Agent positions
on active ACD
calls
Agent positions
logged in but
currently on
non-ACD calls
Agent postions
logged in but
temporarily unable
to receive calls
553-9096B
29
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