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Viewing queue status
Display Queue Threshold on Meridian SL-100
On the Meridian SL-100, the Display Queue Threshold or Waiting Calls Key
allows an ACD Agent or Supervisor to view the number of calls waiting in the
queue, or how long the first call in the queue has been waiting.
To display the queue threshold for
your Meridian SL-100 ACD group:
DisplayQue
/
Dsply Queue
Note 1: The labels T1, T2, and T3 represent the threshold wait time for the call at
the front of the queue or the number of calls in the queue.
Note 2: The number below CALLQ indicates the number of calls in the queue. In
some systems CALLQ is replaced by WAIT. WAIT indicates the actual waiting time,
in seconds, for the first call in the queue.
In some systems, a summary of the queue threshold is shown on the display each
time a call is presented to your position:
26
/
T1
T2
Forward
Callers Redial
Quit
Press the
Display Queue
Information on your current ACD queue
appears on the display as shown on the
following page.
T3
CALLQ
3
Copy
Key.
Number of
calls in
the queue
553-9094
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