Nortel M3905 Call Center Quick Reference Manual page 4

Contents
The Meridian SL-100 Multistage Queue Status indicator ...........................25
Display Queue Threshold on Meridian SL-100 .........................................26
Display agent status on the Meridian 1 ...................................................28
Display agent status on the Meridian SL-100 ...........................................29
Your telephone's non-ACD call features 30
Make a call ..........................................................................................30
Use the Predial feature ..........................................................................30
Auto Dial .............................................................................................31
Ring Again ..........................................................................................32
Redial last number called ......................................................................32
Use Speed Call .....................................................................................33
Make a System Speed Call ....................................................................34
Answer a call .......................................................................................35
Place a call on Hold ..............................................................................35
Transfer a call ......................................................................................36
Trace a Malicious call ...........................................................................37
Forward calls ........................................................................................38
Set up a Conference call ........................................................................39
Options List 40
Select a language .................................................................................41
Change a Feature Key label ..................................................................41
Adjust Screen contrast ..........................................................................43
Adjust volume ......................................................................................43
Choose Ring type .................................................................................44
Select Call Log options ..........................................................................44
Use Live dial pad ..................................................................................45
Select Preferred name match .................................................................45
Set up area code ..................................................................................45
Enable Call timer ..................................................................................46
Select Date/time format .........................................................................46
Enable Key click ...................................................................................46
Headset type selection ...........................................................................47
Use Headset port on call ........................................................................47
Activate Headset port external alerter .....................................................48
Display diagnostics ...............................................................................48
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