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Viewing queue status
Display agent status on the Meridian 1
The Display Agent feature gives ACD Supervisors a summary of the current status
of all agent positions for which they have Agent Keys.
DisplayAgt
Positions
busy on
ACD calls
Positions
waiting for
ACD calls
28
ACD
WAIT
23
2
Forward
Callers Redial
Quit
Press the
Display Agent
The display shows summary of the
current status of all agent positions which
have a key assigned on the supervisor's
phone.
DN
LOGOUT
0
0
Copy
Note 1: Agent positions in the Not Ready
state will be counted as busy on either ACD
calls or non-ACD calls, as specified by your
system administrator.
Note 2: The Display Agent Summary
Information is displayed for 12 seconds or
until another feature key is pressed.
Key.
Vacant
agent
positions
Positions
busy on
non-ACD
calls
553-9096
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