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Call Center Supervisor features
Call Center Supervisor features
In addition to the features described in this section, your network administrator
can assign any feature listed in the "Agent features" section to a supervisor's
telephone (except Supervisor).
Agent Keys
Agent Keys allow you to connect, observe, or monitor the status of each Agent
position. Each Agent Key is linked to a particular agent position and can be used
along with the Call Agent or Observe Agent Keys. The following table shows the
meaning of the LCD indicator associated with an Agent Key.
Indicator
Off
On
Slow Flashing
Fast Flashing
Note: On the Meridian SL-100, instead of a Fast Flashing Indicator, you will
observe a Wink. This indicates that the Agent has entered Not Ready state.
Answer Agent
When your phone rings and the
Answer Agent indicator flashes:
/
Ans Agent
To disconnect an agent call:
/
Goodbye
Answer Emergency
When your phone buzzes and the
Answer Emergency indicator flashes:
/
Hold
20
No agent logged in at this position.
Busy on an ACD call.
Waiting for an ACD call.
Busy on a non-ACD call.
Press the
goes into Not Ready state and you are
connected to the agent.
Press the
1. Press the
return to the call in progress.
Agent Status
Key. Your position
Answer Agent
Goodbye
Key.
Key if you intend to
Hold
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