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Call Forcing
The Call Forcing option automatically connects incoming ACD calls. You do not
need to press the In-Calls Key. When Call Forcing is on, you have a time interval
between each incoming call that is defined by your network administrator. After
the time interval is up, you hear a tone through the headset and Call Forcing
automatically connects you with the incoming caller.
/
In - Calls
Use the Emergency Key
When you have an emergency
situation:
/
Emergency
Activate Make Set Busy
Make Set Busy allows you to make your telephone appear busy to all callers.
To activate Make Set Busy:
/
Make Busy
To deactivate Make Set Busy:
/
Make Busy
Call Center Agent features
You hear a short tone. The
indicator lights continuously and the ACD
call automatically goes to your agent
position.
Note: Pressing the
Forcing (Auto Answer) on, disconnects an
active ACD call.
Press the
Emergency
flashes while your supervisor is called.
When your supervisor picks up the call, the
LED indicator lights continuously and you
have a three-way conference.
Note: The display shows information about
the call. Before you press the
Key, write down this information for future
reference.
Press the
Make Busy
and enter the Make Set Busy Activate FFC.
Press the
Make Busy
lift the handset and enter the Make Set
Busy Deactivate FFC.
In-Calls
Key with Call
In-Calls
Key. The indicator
Emergency
Key or lift the handset
Key a second time, or
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