Changing The Operator Default Extension; Setting The Business Status - Nortel CallPilot 150 Administration Manual

94 Chapter 9 CallPilot operations

Changing the Operator default extension

When callers request to speak to your company Receptionist or Operator, CallPilot transfers the
call to the Operator's extension. You can change the receptionist or designated Operator extension
number. Callers can request to speak to your company receptionist or designated Operator if the
Automated Attendant voice prompt announces the option and the Operator Status is set to Yes.
To change the Operator default extension
Pswd:
RETRY
Atdt avail: Y
CHNG
Atdt: xxx
CHNG
Ext:
RETRY
Atdt: xxx
CHNG
Callers who request the Operator are transferred to the new extension. If the Operator does not
answer, the call is transferred to the General Delivery Mailbox.

Setting the Business Status

The Business Status setting overrides the Morning, Afternoon, and Evening Greeting Tables.
If you set the Business Status to Yes, greetings are played according to the time scheduled in the
Greeting Tables. For example, if Business Status is set to Yes, the Morning, Afternoon and
Evening Greetings play automatically according to the start times programmed in the Greeting
Tables.
When the receptionist sets the Business Status to No at the end of the business day or prior to the
weekend, the Non-business hours Greeting plays until the receptionist sets the Business Status to
Yes.
Have the receptionist or designated Operator change the Business Status to Yes in the morning
when your company opens. At the end of the business day, have the Receptionist or designated
Operator set the Business Status to No.
P0919416 03
Press ≤·°¤.
1
2
Enter the Operator password and press OK.
OK
3
Press NEXT until you see the display in step 4.
NEXT
4
Press CHNG.
OK
5
Enter the Operator extension.
QUIT
Press ® to end the session.
6
NEXT