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UPDATING THE FIRMWARE
Updating the firmware on the phone can be done two different ways — direct via the Internet or using
the FortiVoice IP Phone Update Utility.
Checking for Updates
From the phone,
•
Press the
button.
•
Press 8 to enter the Information menu.
•
Press the Up softkey.
•
Take note of the F/W version.
•
Go to http://www.foritnet.com/support to check for the latest updates.
Internet Update
•
Press the
button.
•
Press 3 for Phone Settings then select 7. Firmware Update.
•
Press 2 to access the TFTP Server Address.
•
Write down the IP address shown on the screen. This will be required once the update is complete.
•
Clear the current entry and enter tsphones.talkswitch.com. Once changed, the phone will request a
reboot. Select Yes.
After the Update
•
Press the
button.
•
Press 3 for Phone Settings then select 7. Firmware Update.
•
Press 2 to access the TFTP Server Address.
•
Enter the IP address that was previously entered to point the phone back to your FortiVoice phone
system. Once changed, the phone will request a reboot. Select Yes.
Using the IP Phone Update Utility
If your phones are on a closed network (no Internet access), or you are having problems with updating
over the Internet, you can download the IP Phone Update Utility from the Fortinet Technical Support
website for FortiVoice at:
http://www.fortinet.com/fortivoice
•
After installing the application, run it.
•
Follow the directions in the update utility for performing the update.
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Troubleshooting
