Putting A Call On Hold; Attended Call Transfer; Blind Call Transfer; To Transfer A Call Without Announcing The Transfer - Fortinet FortiFone-450i User Manual

PUTTING A CALL ON HOLD

When placing a call on hold, the held party cannot hear you and you will not hear the held party. The held
party will hear MOH (Music On Hold), if configured with the phone system.
While a call is on hold, you can answer or place other calls and can toggle between held calls on the same
dedicated extension key. With Call Hold Ringback enabled, the phone rings as a reminder of calls on hold
when you hang up after completing the other call.
To place a call on hold:
• Press the button or the Hold softkey. The call status changes to hold and you receive dial tone.
You can then select another line to answer or place a call.
To toggle between two calls on the same line:
• Press the button or the Resume softkey.
To retrieve a call held on a different line:
• Press the flashing flexible key associated with the call on hold.

ATTENDED CALL TRANSFER

Calls can be announced to a transfer party before making the transfer.
To transfer an active call:
• Press the button or the Transfer softkey. The active call status changes to hold and you receive
dial tone to dial an alternate extension/number.
• Dial the extension or phone number, or press a preprogrammed flexible key linked to an extension.
• Wait for the remote party to answer and announce the transfer.
• Hang up the handset to complete the transfer, or press the EndCall softkey to cancel the transfer.

BLIND CALL TRANSFER

You can transfer an active call to another extension without talking to the party receiving the call. The
call transfers to the new party without verifying that the new party is there or willing to receive the call.

To transfer a call without announcing the transfer

Manual method:
• Press the Transfer softkey.
• Dial the extension or phone number, or press a preprogrammed flexible key linked to an extension.
• Hang up the handset to complete the transfer, or press the EndCall softkey to cancel the transfer.
Simple method:
If flexible keys are programmed to monitor extensions, the blind transfer process becomes a one-
touch process.
• To blind transfer while on a call, simply press a flexible key associated with an extension and the call
is transferred.
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