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FON-450i and FON-550i Telephones User Guide...
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Fortinet, Inc., and other Fortinet names herein may also be trademarks of Fortinet. All other product or company names may be trademarks of their respective owners. Performance metrics contained herein were attained in internal lab tests under ideal conditions, and performance may vary.
Attaching the Stand ....................6 Wall Mounting ......................7 Provisioning the FON-450i/FON-550i with FortiVoice ..........7 Provisioning the FON-450i/FON-550i for use with an alternate system....7 Personalizing your Phone ................9 How to Navigate through Menus ................9 Entering Values with the Dial Pad and Softkeys............9 Setting a Hunt Group as an Access Code Prefix.............
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Connecting or Disconnecting a Paired Headset..........29 Deleting a Headset from the Paired List ............30 Bluetooth Module Information ................. 30 Connect Mode ....................31 Call Preferences..................... 31 Do Not Disturb ....................31 Fortinet Technologies Inc. Page iv FON-450i and FON-550i Telephones User Guide...
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Call Preferences....................47 Dial Plan ......................... 48 Routing Table ....................49 Simple Dial Plan ..................50 Complex Dial Plan..................50 2nd Dial Tone ..................... 50 Digit Map Table ....................51 Fortinet Technologies Inc. Page v FON-450i and FON-550i Telephones User Guide...
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IEEE 802.1Q ..................... 64 Jitter Buffer Configuration................64 Load Default ......................65 Reboot ........................65 Using the FON-450i/FON-550i Phone ............66 Receiving a Call ..................... 66 Placing a Call ......................66 Putting a Call on Hold .................... 67 Attended Call Transfer ................... 67 Blind Call Transfer....................
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Canadian Compliance Statement ..............77 European Union Declarations of Conformity ........... 77 Product Safety Instructions ................... 78 E-911 and use of the FON-450i/FON-550i with Multi-Line Telephone Systems... 78 Privacy ........................78 Limited Warranty .................... 79 Warranty Repair Services ..................79 Fortinet Technologies Inc.
For Ethernet networks that do not supply power to the phone: • Use only the FON-450i/FON-550i power supply designed for the region you intend to use the product. This adapter is rated with an output of 48v DC at 0.3 A and a positive tip.
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Figure 1: FON-550i front (FON-450i is the same with fewer programmable keys) Item Function Softkeys — Softkeys are interactive and change function based on the state of the phone. Programmable/Flexible keys — Multi-colored LED keys that can be assigned to engage and monitor lines, extensions or queues.
Park and others. LCD Layout The FON-450i phone has a 240x42 dot graphic LCD arranged to show 3 lines of text and is used to display information to the user. The bottom line shows choices associated with the three context-sensitive softkeys located just below the LCD.
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Bluetooth connected icon, indicates a headset is connected to the FON-550i. When blinking rapidly, the FON-550i is searching or attempting to pair or disconnect a headset. When blinking slowly, the Bluetooth headset is in use. Fortinet Technologies Inc. Page 4 FON-450i and FON-550i Telephones User Guide...
The figure below shows the cable connections for your IP phone. The LAN and desktop PC connections employ standard Category 5 cables terminated with RJ-45 connectors. The FON-450i/FON-550i supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When connected to a PoE compliant LAN port, the IP Phone derives power from the port.
2. Align the tabs on the stand with the notches in the base of the phone. 3. Push the stand upward in the slot as far as it can go until properly attached. Figure 3: Installing the foot stand 55° angle 30° angle Fortinet Technologies Inc. Page 6 FON-450i and FON-550i Telephones User Guide...
Wall Mounting The FON-450i/FON-550i phone supports wall mounting via the base of the phone housing. Wall mount the FON-450i/FON-550i using the instructions below in Figure 4. • Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not included) with a vertical separation of 10 cm (4”).
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The second method employs the FON-450i/FON-550i Web Manager, which allows access to the IP phone configuration using a Web browser. If configuring the phone for the first time, it is recommended that you use the Web browser as it will save considerable time for the setup process.
4. Call Preferences, then 8. Access Code Prefix. • Enter the hunt group you normally use to place outgoing calls (example: 9), then press the OK softkey. Fortinet Technologies Inc. Page 9 FON-450i and FON-550i Telephones User Guide...
Configuration Overview The FON-450i/FON-550i supports the access and configuration of many parameters directly from the Telephone User Interface. To access the Configuration menu, press the button while the phone is not in use. The configuration menu consists of several sub menus as listed below: 1.
1. Network Configuration, then 4. Default Gateway. • Input the Default Gateway IP address using the dial pad and press the OK softkey to save the changes. FON-550i screen Fortinet Technologies Inc. Page 11 FON-450i and FON-550i Telephones User Guide...
(voice) port. With a VLAN ID assigned, only frames with the assigned ID are accepted, and all SIP and voice frames sent by the FON-450i/FON-550i include the VLAN ID assigned to the LAN port. FortiVoice phone systems do not support VLAN tagging so this should not be used with FortiVoice phone system deployments.
Changing the VLAN ID requires a reboot of the phone. When you exit the menu, you will receive a reboot notice. To disable VLANs, assign the VLAN ID as zero (0). Fortinet Technologies Inc. Page 13 FON-450i and FON-550i Telephones User Guide...
Changing the VLAN ID (PC) requires a reboot of the phone. When you exit the menu, you will receive a reboot notice. To disable VLANs, assign the VLAN ID as zero (0). Fortinet Technologies Inc. Page 14 FON-450i and FON-550i Telephones User Guide...
The FON-450i/FON-550i can be assigned to employ the Cisco Discovery Protocol to ® determine if VLANs are to be used and the associated VLAN ID. The CDP selection displays only if function_cdp is enabled in the configuration file. As a default, the CDP parameter is disabled since FortiVoice does not use VLAN tagging.
OK softkey to save your entry. FON-550i screen Changing the Proxy Port requires a reboot of the phone. When you exit the menu, you will receive a reboot notice. Fortinet Technologies Inc. Page 16 FON-450i and FON-550i Telephones User Guide...
• Select 4. User Name. • Input the Name using the dial pad and press the OK softkey to save your entry. FON-550i screen To enter alphanumeric characters, select the Mode softkey. Fortinet Technologies Inc. Page 17 FON-450i and FON-550i Telephones User Guide...
• Select 6. Auth. Password. • Input the Authentication Password using the dial pad and press the OK softkey to save your entry. FON-550i screen To enter alphanumeric characters, select the Mode softkey. Fortinet Technologies Inc. Page 18 FON-450i and FON-550i Telephones User Guide...
Select softkey to save the selection. FON-550i screen Changing the Line Type requires a reboot of the IP phone. When you exit the menu, you will be prompted to reboot the phone. Fortinet Technologies Inc. Page 19 FON-450i and FON-550i Telephones User Guide...
OK softkey to save your entry. FON-550i screen To enter alphanumeric characters select the Mode softkey. Changing the Outbound Proxy Address requires a reboot of the IP phone. Fortinet Technologies Inc. Page 20 FON-450i and FON-550i Telephones User Guide...
2. SIP Configuration, then 5. Backup Proxy Port. • Input the Backup Proxy Port using the dial pad and press the OK softkey to save your entry. FON-550i screen Fortinet Technologies Inc. Page 21 FON-450i and FON-550i Telephones User Guide...
• Input the RTP Start Port using the dial pad and press the OK softkey to save your entry. FON-550i screen Changing the RTP Start Port requires a reboot of the IP phone. Fortinet Technologies Inc. Page 22 FON-450i and FON-550i Telephones User Guide...
2. SIP Configuration, then 10. Voicemail URL. • Input the Voicemail URL using the dial pad and press the OK softkey to save your entry. FON-550i screen To enter alphanumeric characters, select the Mode softkey. Fortinet Technologies Inc. Page 23 FON-450i and FON-550i Telephones User Guide...
— Headset Auto Mode — Programmable/Flexible Key Settings — Time Configuration — Firmware Update — Speed Dial Number — Key Tone — Language — Backlight — Bluetooth (Optional on FON-550i only) Fortinet Technologies Inc. Page 24 FON-450i and FON-550i Telephones User Guide...
• Press the Select softkey to save the selection. • To configure another parameter, press the Back softkey to continue or press the button to exit the configuration menu. Fortinet Technologies Inc. Page 25 FON-450i and FON-550i Telephones User Guide...
FON-550i screen Disable Ringer The FON-450i/FON-550i can be programmed not to ring when an incoming call is received. It will still light up the LCD, light up the Incoming Call Indicator and show the Caller ID. To disable the ringer: •...
Speed Dial Number The FON-450i/FON-550i phone includes a Directory Phone Book of Speed Dial numbers that supports up to 80 entries. Each phone book record includes a speed dial number consisting of two (2) digits. Dialing the speed dial number (00–79) then pressing the Dial softkey, places a call using the contact information from the associated phone book record.
Please contact your administrator. Backlight The LCD on the FON-450i/FON-550i supports a backlight option. The option can be adjusted to have the backlight remain on after any phone activity for a range of 10 seconds to 3 minutes.
(deactivated) prior to connecting the new headset. The following procedure describes the steps required to connect or disconnect a headset that is already paired to the FON-550i. Fortinet Technologies Inc. Page 29 FON-450i and FON-550i Telephones User Guide...
3. Phone Settings, then dial to access 12. Bluetooth. • Dial to access 2. Local Device Info. to display the UUID. • Press the button to exit the menu. Fortinet Technologies Inc. Page 30 FON-450i and FON-550i Telephones User Guide...
Caller ID during the notification. If Call Waiting is disabled, the phone will return a busy status to the phone system and it will handle the call accordingly. By default, Call Waiting is enabled on all FON-450i/FON-550i phones.
• Press the On softkey to enable hold ringback, or press the Off softkey to disable hold ringback. • Press the Back softkey or the button to exit the menu. FON-550i screen Fortinet Technologies Inc. Page 32 FON-450i and FON-550i Telephones User Guide...
FON-550i screen Anonymous Call Block The FON-450i/FON-550i phone can block incoming calls with an anonymous caller ID. To enable/disable Anonymous Call Blocking: • Press the button, then select 4. Call Preferences, then 7. Anonymous Call Block.
Access Code Prefix The FON-450i/FON-550i phone can automatically prepend digits* to a phone number dialed from the Missed Calls log, Received Calls log or Phone Book. For example, you should program a Hunt Group (ie. 9) if you normally dial to reach an outside line.
• Check all entries to ensure they are properly imported. If the file did not upload, please check the file contents to ensure no conditions exist that might cause the phone to reject the file. Fortinet Technologies Inc. Page 35 FON-450i and FON-550i Telephones User Guide...
• Press the Right navigation button to scroll to the additional softkey options. • Press the Edit softkey. FON-550i screen • If required, edit the name of the contact and press the OK softkey. FON-550i screen Fortinet Technologies Inc. Page 36 FON-450i and FON-550i Telephones User Guide...
• Press the DelAll softkey. FON-550i screen • Press the Yes softkey to confirm deletion of all contacts or No to retain the contacts and return to the Phone Book. FON-550i screen Fortinet Technologies Inc. Page 37 FON-450i and FON-550i Telephones User Guide...
• Press the button while the phone is idle. • Select a contact to dial using the Down softkey or search using the Find softkey. • Press the Dial softkey to place the call. FON-550i screen Fortinet Technologies Inc. Page 38 FON-450i and FON-550i Telephones User Guide...
Calls placed from the FON-550i screen Phone Book will automatically have the configured Access Code Prefix inserted. Press OK to continue. Fortinet Technologies Inc. Page 39 FON-450i and FON-550i Telephones User Guide...
• Once assigned, select 7. Lock/Unlock Config to lock the configuration. FON-550i screen • To unlock the configuration, press the button, then select 7. Lock/Unlock Config. • Enter the password, then press OK. Fortinet Technologies Inc. Page 40 FON-450i and FON-550i Telephones User Guide...
Information The FON-450i/FON-550i phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, hardware and firmware version.
Login & Site Map • Point your browser at the IP address currently assigned to the FON-450i/FON-550i phone. Example: http://10.10.10.1. • To confirm the address from the phone, press the button, then .
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The Site Map page is divided into 2 sections: the left hand navigation menu and page content on the right side for the various sections. Select the desired page from either the navigation menu or the site map. Fortinet Technologies Inc. Page 43 FON-450i and FON-550i Telephones User Guide...
At the top of the VoIP Configuration page is a table indicating the SIP lines available. Selecting a line from the list will display the characteristics assigned for the line. If the phone is provisioned with a FortiVoice system, these values will automatically be assigned. Fortinet Technologies Inc. Page 44 FON-450i and FON-550i Telephones User Guide...
• TLS Port: The TLS port used on the LAN for sending and receiving SIP packets. • Transport Mode: The packet transport mode for voice traffic. UDP is most widely used by most services. FortiVoice phone systems use UDP. Fortinet Technologies Inc. Page 45 FON-450i and FON-550i Telephones User Guide...
• Subnet Mask: Enter the subnet mask for the LAN. • Default Gateway: Enter the default gateway IP address of the LAN. • Mac Address: Shows the MAC address of the phone LAN port. Not editable. Fortinet Technologies Inc. Page 46 FON-450i and FON-550i Telephones User Guide...
• Call Hold Ringback: When enabled, the phone rings if the user has taken a 2nd call then terminated the call with another caller still on hold. Fortinet Technologies Inc. Page 47 FON-450i and FON-550i Telephones User Guide...
The phone supports a digit map plan or routing table plan. If used with the FortiVoice system, then these maps are automatically generated. Fortinet Technologies Inc. Page 48 FON-450i and FON-550i Telephones User Guide...
Special characters can be used for special cases. matches any single digit. matches a string of characters of any length. locates the position of a pause. returns dial tone. Fortinet Technologies Inc. Page 49 FON-450i and FON-550i Telephones User Guide...
2nd Dial Tone Customer requirements To provide second dial tone after a 9 is dialed, establish a Dial Plan as below. Number TRNC Post Pause Extra NULL NULL 0.0.0.0 Fortinet Technologies Inc. Page 50 FON-450i and FON-550i Telephones User Guide...
This character combination is used with "." to define a range, [2-6] matches any digit from 2 to 6 inclusive. Fortinet Technologies Inc. Page 51 FON-450i and FON-550i Telephones User Guide...
• Enter the digits in the Digit Map (2nd Dial Tone) box. • Select the Save button. To modify a Digit Map process: • Enter the digits in the Digit Map (Process) boxes. • Select the Save button. Fortinet Technologies Inc. Page 52 FON-450i and FON-550i Telephones User Guide...
• Select the DEL check box. • Select the Save button. Phone Information The Phone Information page displays useful information for the FON-450i/FON-550i phone. In addition, it is possible to change the Web Manager password from this page. To change the phone name: •...
• Use Speed Number: Enable or disable using 2-digit dialing to dial contacts from the Phone Book. • Key Tone: enables or disables the tone generated when a button on the phone is pressed. Fortinet Technologies Inc. Page 54 FON-450i and FON-550i Telephones User Guide...
• Enter the new value or select a value from the drop-down menu. • When complete, press the Save button. Changing DTMF Payload, Frame Duration or DTMF Relay requires a reboot of the phone. Fortinet Technologies Inc. Page 55 FON-450i and FON-550i Telephones User Guide...
• Click the Clear box for the desired records and select the Clear button to delete checked records. To delete all entries from Phone Book: • Select the ClearAll button. Fortinet Technologies Inc. Page 56 FON-450i and FON-550i Telephones User Guide...
4. Select comma as the delimiter (if csv). 5. For column values, select Text format for the column containing the phone number. Once imported, the phone numbers with leading zeros should be in the proper format. Fortinet Technologies Inc. Page 57 FON-450i and FON-550i Telephones User Guide...
General Paging Group The phone support up to 10 general paging groups. Program the dial code, name, multicast IP address and port. Fortinet Technologies Inc. Page 58 FON-450i and FON-550i Telephones User Guide...
Programmable Keys The FON-450i has 10 flexible keys (FON-550i has 22) that can be assigned to various functions. When programmed by a phone system, these keys are usually defined via the configuration file. For keys set to user defined in FortiVoice software (shown as None in the web interface of the phone), these keys can be programmed from the phone or web interface and will not be overwritten when a configuration file is loaded onto the phone via the FortiVoice system.
• Click the Dial button associated with the desired Call log record. If an Access Code Prefix, such as a Hunt Group, has been programmed into the phone, then it will automatically be inserted when dialed. Fortinet Technologies Inc. Page 60 FON-450i and FON-550i Telephones User Guide...
DST can be configured to start and end on specific dates or switch according to a day of the week in a certain month (typically used in North America). Fortinet Technologies Inc. Page 61 FON-450i and FON-550i Telephones User Guide...
In addition, the following parameters can be modified: • TFTP/HTTPS: Select the protocol that will be used to connect to the server where configuration and software files are stored. Fortinet Technologies Inc. Page 62 FON-450i and FON-550i Telephones User Guide...
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If the Received by DHCP on boot box is checked and there is an address specified for TFTP or HTTPS, then it is ignored since the server information retrieved from the DHCP server is used. Changes made to the Upgrade section require a reboot of the phone. Fortinet Technologies Inc. Page 63 FON-450i and FON-550i Telephones User Guide...
Modifications made to the IEEE 802.1p/Q configuration require a reboot of the phone. If CDP is enabled, manual VLAN settings are overwritten during a reboot of the phone. To use manually defined VLAN settings, disable CDP. Fortinet Technologies Inc. Page 64 FON-450i and FON-550i Telephones User Guide...
• Select the Load button. Note: All settings will be lost! • The phone will load the default configuration and automatically reboot. Reboot To reboot the phone: • Select the Reboot button. • The phone will reboot. Fortinet Technologies Inc. Page 65 FON-450i and FON-550i Telephones User Guide...
• When connected to the remote party, the LCD displays the elapsed call time and provides softkey options for call control. To end a call: • Hang up the handset. If using the speakerphone, press the button. If using the headset, press the button. Fortinet Technologies Inc. Page 66 FON-450i and FON-550i Telephones User Guide...
If flexible keys are programmed to monitor extensions, the blind transfer process becomes a one-touch process. • To blind transfer while on a call, simply press a flexible key associated with an extension and the call is transferred. Fortinet Technologies Inc. Page 67 FON-450i and FON-550i Telephones User Guide...
• Press the Answer softkey. The first call will be placed on hold and you will be connected to the second caller. Redial The FON-450i/FON-550i saves the last number dialed and allows you to redial the number with the touch of a button. To redial a call: •...
Dialing using a Speed Dial Number The FON-450i/FON-550i has a Phone Book that can store up to 80 contacts. Each record includes a name, contact information and a speed dial number (00–79). When you dial a speed dial number, the phone initiates a call to the contact. By default, the speed dialing feature is enabled.
Alternatively, press the Vmail softkey to immediately access the voicemail system. Line/Extension Appearance Coverage The FON-450i/FON-550i has BLF/DSS line functionality that addresses the special needs typically associated with an Attendant or Secretarial answering position but may be used for any employee. Options to monitor lines, extensions or queues are programmed on a key-by-key basis in the phone system.
Voicemail transfer Press the button + + extension + Dial softkey, then hang up. Fortinet Technologies Inc. Page 71 FON-450i and FON-550i Telephones User Guide...
Check time and date stamp Forward message Delete message Save message Skip to next message Updating the Firmware In the system management software, go to Tools > Update Phones and follow the instructions. Fortinet Technologies Inc. Page 72 FON-450i and FON-550i Telephones User Guide...
Troubleshooting Information The FON-450i/FON-550i phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, and hardware and firmware version.
7. At the Do you want to apply default? prompt, select the Yes softkey to use defaults or No softkey to use previously assigned parameters. The phone will reboot, perform the update and return to normal operation. Fortinet Technologies Inc. Page 74 FON-450i and FON-550i Telephones User Guide...
LED Indicators (FON-450i) 22 programmable buttons with multi-colored LEDs (FON-550i) 240 x 42 dot graphic (FON-450i) 240 x 56 dot graphic (FON-550i) 20.8 x 22.3 x 10.5 cm Physical Size (H x W x D) 8.1 x 9.25 x 2 inches Weight 1.3 Kg...
Appendix B. Character Table for Dial Pad Model The FON-450i/FON-550i supports a special character mode for en terni ng non-numeric characters. The table below covers all possible character options. Digit DIal Pad Mode Upper Case Lower Case Symbols ‘[A]’ ‘[a]’...
2. This device must accept any interference received, including interference that may cause undesired operation. European Union Declarations of Conformity Fortinet declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including, •...
911, and compliance with state and/or federal E-911 MLTS laws is the sole responsibility of the purchaser of this phone. Privacy FON-450i/FON-550i implements security and encryption technologies. However, privacy of communications may not be ensured when using this telephone. Fortinet Technologies Inc.
Limited Warranty For detailed warranty information, please visit Fortinet Technical Support at: http://www.fortinet.com/fortivoice Warranty Repair Services Should the set fail during the warranty period: • In North America, please call 1-866-393-9960 for further information. • Outside North America, contact your sales representative for return instructions.