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Fortinet FON-860i User Manual

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FON-860i Telephone
User Guide

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Summary of Contents for Fortinet FON-860i

  • Page 1 FON-860i Telephone User Guide...
  • Page 2 Copyright © 2013 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, and FortiGuard®, are registered trademarks of Fortinet, Inc., and other Fortinet names herein may also be trademarks of Fortinet. All other product or company names may be trademarks of their respective owners. Performance metrics contained herein were attained in internal lab tests under ideal conditions, and performance may vary.

  • Page 3: Table Of Contents

    If there is Internet access at this location ... 14 Configuring the FON-860i as an IP extension ..16 Configuring the FON-860i for use within the office ..16 IP Extension Details area .......... 18 Configuring the FON-860i for use outside the office..19 Checking the firewall ..........
  • Page 4 Changing the display contrast........24 Restoring the default display contrast......24 Changing the audio settings........... 25 Using the FON-860i ........... 26 Using the speakerphone ..........26 Adjusting the handset volume ........26 Locking and unlocking the keypad......... 26 Activating silent mode ............ 27 Typing text and numbers..........
  • Page 5 Muting a call ..............35 Ending a call ..............35 Caller ID ................35 Using the FON-860i with a traditional phone line... 36 Holding and transferring calls ........37 Placing a call on hold ............. 37 Taking a call off hold ............37 Transferring a call ............
  • Page 6 Changing a ring tone for a group ........50 Troubleshooting............51 Appendix A: Optional configuration methods..56 Configuring the FON-860i as an analog local extension 56 Configuring the analog local extension handset ..57 Configuring the FON-860i as a standalone IP phone..58 Configuring a static IP address ........

  • Page 7: Introduction

    Introduction Congratulations on your purchase of the FON-860i Cordless DECT Phone! This guide describes how to install, configure and use your new phone with a FortiVoice system. Read the installation section from beginning to end. The rest of the guide shows how to use the features. For more information, visit the support section at http://www.fortinet.com/fortivoice.

  • Page 8: Parts List

    FON-860i Telephone User Guide, the following items are included in your FON-860i package. Check this list before installation to ensure that you have received each item. If you are missing any items, please contact your system administrator or reseller. Figure 1: Parts list...
  • Page 9 Star key used to send a used to access flash/recall signal. FortiVoice features, Press and hold capitalize letters for 2 seconds and enter numbers Microphone Fortinet Technologies Inc. Page 3 FON-860i Telephone User Guide...
  • Page 10 Pressing the key in Idle mode shows the system status of the phone (MAC address, IP address, Speakerphone software version and handset ID). activation and deactivation key Headset jack (2.5mm) Fortinet Technologies Inc. Page 4 FON-860i Telephone User Guide...
  • Page 11 IP address Figure 6: Base — rear view Line port Power port for telephone cable Reset button WAN port enables handset registration for Ethernet cable Fortinet Technologies Inc. Page 5 FON-860i Telephone User Guide...
  • Page 12 Figure 8: Handset screen — main menu Settings handset setup Call log Intercom incoming, outgoing for communication and missed calls between two handsets Messages Contacts voicemail list of contacts Fortinet Technologies Inc. Page 6 FON-860i Telephone User Guide...

  • Page 13: Installing The Fon-860I

    LAN. 3. Optionally connect the telephone cable from the Line port on the base to the telephone wall socket. This will allow you to use the FON-860i with a traditional phone line. Fortinet Technologies Inc. Page 7...
  • Page 14 Only use the power supply included with the product. Using an unauthorized power supply will invalidate the product warranty and may damage the telephone. Fortinet Technologies Inc. Page 8 FON-860i Telephone User Guide...

  • Page 15: Installing The Handset Charger

    Only use the power supply included with the product. Using an unauthorized power supply will invalidate the product warranty and may damage the telephone. Fortinet Technologies Inc. Page 9 FON-860i Telephone User Guide...

  • Page 16: Installing The Batteries

    Use only approved rechargeable batteries. Never use other batteries or conventional alkaline batteries. FON-860i: Lithium Ion (Li-ion) 650 mAh 3.7V. 1. Release the battery cover from the bottom. 2. Insert the Li Polymer cell battery in the handset, making sure it is placed as shown in the illustration, and then slide the battery cover shut.

  • Page 17: Charging The Batteries

    If the handset you want to register is already registered with another base, you need to deregister the handset from that base before you can register it with a new base. See “Deregistering a handset from a base” on page 13 Fortinet Technologies Inc. Page 11 FON-860i Telephone User Guide...

  • Page 18: Using The Handset Charger

    Configure SIP Domain message appears on the display. This message indicates that you must configure the FON-860i as an IP extension, as described later. Once the handset is registered, the left connection status indicator in the display will turn yellow. See “Handset screen —...

  • Page 19: Deregistering A Handset From A Base

    5. Choose Handsets, and then press the OK key. A list appears with the handsets registered with the base. Checking and updating firmware Occasionally, you may want to check and/or update the FON-860i firmware. Checking the current firmware version 1. In Idle mode, press the Increase Volume button on the left side of the handset.

  • Page 20: Checking For Firmware Updates

    (use the arrow keys if needed) then press the OK key. If a Timeout or Error screen appears, contact your reseller or Fortinet Techical Support at 1.866.393.9960. 7. A screen will appear with language options. Use the up/down arrow keys to select the preferred language for your handset, then press the OK key.
  • Page 21 If you use repeaters and turned them off in step 1, turn them back on and ensure their correct operation. For instructions on obtaining firmware for your region and language, contact your reseller. If you purchased directly from Fortinet, visit http://www.fortinet.com/fortivoice to obtain further information or assistance.

  • Page 22: Configuring The Fon-860I As An Ip Extension

    Management software, which is available at http://www.fortinet.com/fortivoice. Configuring the FON-860i for use within the office If the FON-860i is located within the office, it connects to your phone system over the local area network (LAN). 1. Launch the FortiVoice Management software.
  • Page 23 • You can select the Phone MAC Address from a list of automatically-detected phones connected to your LAN. To use this method: i. Click the Select button. A MAC Selection window appears and lists IP phones of the selected type. Fortinet Technologies Inc. Page 17 FON-860i Telephone User Guide...

  • Page 24: Ip Extension Details Area

    Management software, for instructions on configuring direct line access, hunt group permissions, caller ID settings (VoIP only), call handling and voicemail. 3. After configuring the extensions, choose File > Save. The phone system will automatically configure each handset. Fortinet Technologies Inc. Page 18 FON-860i Telephone User Guide...

  • Page 25: Configuring The Fon-860I For Use Outside The Office

    Configuring the FON-860i for use outside the office An external IP extension is located outside the office (e.g. an office phone within the home), and connects to your phone system over the Internet. The phone system must be equipped with a VoIP module.

  • Page 26: Selecting The Extension

    5. Enter the user’s First name and Last name. The names are used for caller ID and the dial-by-name directory. 6. Assign an Extension number. 7. Select the Manufacturer, and then select the Model. Fortinet Technologies Inc. Page 20 FON-860i Telephone User Guide...
  • Page 27 Note that multiple IP extensions can share the same base. 9. Click Finish. 10.In the Extension tab, select the language for prompts heard by the user of the extension in the System Prompt Language list. Fortinet Technologies Inc. Page 21 FON-860i Telephone User Guide...

  • Page 28: Ip Extension Details Area

    Choose Insert symbol, and then press the OK key. c. Use the navigation keys to choose the period, and then press the OK key. 6. Press the Save softkey to accept the changes, and then press the Back key. Fortinet Technologies Inc. Page 22 FON-860i Telephone User Guide...
  • Page 29 If you connected the telephone cable from the Line port on the base to the telephone wall socket, you can use the FON-860i with a traditional phone line. When connected to the traditional telephone network (PSTN) or to a...

  • Page 30: Configuring The Handset

    Configuring the handset Enabling auto answer mode You can set the FON-860i to auto answer when you pick up the handset from the handset charger. 1. In Idle mode, press the OK key to access the Main menu. 2. Choose Settings, and then press the OK key.

  • Page 31: Changing The Audio Settings

    • Silence options — Turns all tones on or off. 5. Select the setting, and then press the OK key. Different settings are available for each item. Fortinet Technologies Inc. Page 25 FON-860i Telephone User Guide...

  • Page 32: Using The Fon-860I

    1. In Idle mode, press , and then press the Lock softkey. To unlock the keypad, press , and then press the Unlock softkey. The keypad unlocks automatically when you answer an incoming call. Fortinet Technologies Inc. Page 26 FON-860i Telephone User Guide...

  • Page 33: Activating Silent Mode

    1. In the text editor, press the Options softkey. 2. Choose Insert symbol, and then press the OK key. 3. Use the navigation keys to choose a symbol, and then press the OK key. Fortinet Technologies Inc. Page 27 FON-860i Telephone User Guide...

  • Page 34: Changing The Input Mode

    1. In the text editor, press the Options softkey. 2. Choose Input mode, and then press the OK key. 3. Choose the preferred input mode, and then press the OK key. Fortinet Technologies Inc. Page 28 FON-860i Telephone User Guide...

  • Page 35: Making And Answering Calls

    1. In Idle mode, dial the extension number, and then press the Green Phone key. Calling a voice mailbox You can leave voicemail without ringing the user’s extension. 1. In Idle mode, dial + extension, and then press the Green Phone key. Fortinet Technologies Inc. Page 29 FON-860i Telephone User Guide...

  • Page 36: Making A Call Using A System Speed Dial Number

    1. In Idle mode, press the Call log softkey. Alternatively, you can press the OK key to access the Main menu, choose Call log, and then press the OK key. 2. Choose the number you want to call. Fortinet Technologies Inc. Page 30 FON-860i Telephone User Guide...

  • Page 37: Making A Call Using Redial

    1. In Idle mode, dial the speed dial number assigned to the contact you want to call (1–9), and then press the Green Phone key. In countries where you dial to call the receptionist, speed dial 9 is not available. Fortinet Technologies Inc. Page 31 FON-860i Telephone User Guide...

  • Page 38: Making An Emergency Call

    1. In Idle mode, press the OK key on the handset to access the Main menu. Fortinet Technologies Inc. Page 32 FON-860i Telephone User Guide...

  • Page 39: Answering A Call

    Rejecting the call routes it to your extension’s answered (but rejected) call cascade (e.g. voicemail or another user). You can also set the FON-860i to auto answer when you pick up the handset from the handset charger. In this case you do not have to press the Green Phone key.

  • Page 40: Answering A Queued Call

    2. Choose Settings, and then press the OK key. 3. Choose Telephony settings, and then press the OK key. 4. Choose Call groups, and then press the OK key. 5. Clear the Landline box. Fortinet Technologies Inc. Page 34 FON-860i Telephone User Guide...

  • Page 41: Rejecting A Call

    ID name. • If the caller is stored as a contact, the contact name appears instead of the caller ID name or the alternate name. Fortinet Technologies Inc. Page 35 FON-860i Telephone User Guide...

  • Page 42: Using The Fon-860I With A Traditional Phone Line

    Using the FON-860i with a traditional phone line When connected to the traditional telephone network (PSTN) or to a FortiVoice system as an analog extension, FLASH is engaged by pressing the key. The key MUST be held for approximately 2 seconds until you connect to the other caller (call waiting) or receive dial tone to initiate a calling feature.

  • Page 43: Holding And Transferring Calls

    Dial the phone number, and then press the Green Phone key. Fortinet Technologies Inc. Page 37 FON-860i Telephone User Guide...

  • Page 44: Attended Transfer

    3. If the person wants the call, press the Options softkey, choose Transfer, and then press the OK key. 4. If the other person does not want the call, press the Red Phone key. You are reconnected to the caller. Fortinet Technologies Inc. Page 38 FON-860i Telephone User Guide...

  • Page 45: Parking Calls And Paging

    The other phone must be a FortiFone telephone. 1. In Idle mode, dial + extension, and then press the Green Phone key. Fortinet Technologies Inc. Page 39 FON-860i Telephone User Guide...

  • Page 46: One-Way Group Paging

    Green Phone key. Overhead paging Overhead paging connects your phone to the PA amplifier connected to the phone system. 1. In Idle mode, dial , and then press the Green Phone key. Fortinet Technologies Inc. Page 40 FON-860i Telephone User Guide...

  • Page 47: Voicemail

    4. Press the Play softkey. 5. When prompted, enter your password, and then press 6. Press to listen to your messages. Fortinet Technologies Inc. Page 41 FON-860i Telephone User Guide...

  • Page 48: Controlling Message Playback

    Skip ahead 10 seconds Press Check time and date Press Delete message Press Skip to next message Press Go to beginning Press Skip to end Press Forward message Press Save message Press Fortinet Technologies Inc. Page 42 FON-860i Telephone User Guide...

  • Page 49: Other Features

    The administrator must enable Call detail record logging. 1. End the call. 2. In Idle mode, dial , then press the Green Phone key. 3. When prompted, dial the account code + Fortinet Technologies Inc. Page 43 FON-860i Telephone User Guide...

  • Page 50: Call Log

    Delete list Deletes all numbers in the call log list. For information on how to make a call from the call log, see “Making a call using the call log” on page Fortinet Technologies Inc. Page 44 FON-860i Telephone User Guide...

  • Page 51: Contacts

    2. Use the navigation keys to navigate through the groups and to scroll up and down. You can also search for a contact by entering the first letter of the name. The first name starting with that letter is highlighted. Fortinet Technologies Inc. Page 45 FON-860i Telephone User Guide...

  • Page 52: Deleting A Contact

    8. Press the OK key to select the ring tone, and then press the Red Phone key to return to the contact. 9. Press the Save softkey, and then press the Yes softkey when prompted to save. Fortinet Technologies Inc. Page 46 FON-860i Telephone User Guide...

  • Page 53: Changing The Default Number For A Contact

    5. To replace an existing speed dial number, select the entry you want to replace, and then press the Replace softkey. 6. Press the Red Phone key to return to contacts. Fortinet Technologies Inc. Page 47 FON-860i Telephone User Guide...

  • Page 54: Adding A Call Log Number To Contacts

    3. Press the Options softkey, choose Add group, and then press the OK key. 4. Write a name for the group, press the OK key, and then press the Yes softkey when prompted to save. Fortinet Technologies Inc. Page 48 FON-860i Telephone User Guide...

  • Page 55: Editing A Group

    3. Choose the group you want to delete. 4. Press the Options softkey, choose Delete group, and then press the OK key. 5. Press the Yes softkey when prompted to delete the group. Fortinet Technologies Inc. Page 49 FON-860i Telephone User Guide...

  • Page 56: Removing A Contact From A Group

    7. Press the Stop softkey to stop the ring tones from playing. 8. Press the OK key to select the ring tone, and then press the Red Phone key to return to the group. Fortinet Technologies Inc. Page 50 FON-860i Telephone User Guide...

  • Page 57: Troubleshooting

    The following is a list of solutions to the most common issues that you may experience when you use the FON-860i. Most of the problems you can easily solve yourself, whereas others require that you contact your service provider.
  • Page 58 The POWER The base is Check that the power indicator on the not powered. adapter is connected base is not lit. properly to the base. Fortinet Technologies Inc. Page 52 FON-860i Telephone User Guide...
  • Page 59 I can’t make The configuration of Check that you have Internet calls, the the FON-860i is not configured your VoIP indicator on complete. FON-860i properly. the base is not lit, Go to the FortiVoice...
  • Page 60 FON-860i when using port forwarding. For more information, check your router’s user guide. The router firmware Check your router’s needs updating. user guide to see how to update the firmware. Fortinet Technologies Inc. Page 54 FON-860i Telephone User Guide...
  • Page 61 The router is turned Turn on the router. off. The SIP server is Contact your Internet down. Telephony Service Provider. The Internet Contact your connection is down. broadband provider. Fortinet Technologies Inc. Page 55 FON-860i Telephone User Guide...

  • Page 62: Appendix A: Optional Configuration Methods

    Calling the extension will ring all handsets, but only one handset can be used at a time. If the FON-860i is configured as an analog local extension, you must engage Flash to hold, transfer and park calls; to answer call waiting and queued calls;...

  • Page 63: Configuring The Analog Local Extension Handset

    2. Choose Settings, and then press the OK key. 3. Choose Telephony Settings, and then press the OK key. 4. Choose Primary line, and then press the OK key. 5. Choose Landline, and then press the OK key. Fortinet Technologies Inc. Page 57 FON-860i Telephone User Guide...

  • Page 64: Configuring The Fon-860I As A Standalone Ip Phone

    Configuring the FON-860i as a standalone IP phone Once you have completed the procedures in “Installing the FON-860i” on page 7, you can configure the FON-860i as a standalone IP phone without using the FortiVoice Management software. If necessary, you will configure a static IP address for the base.

  • Page 65: Configuring The Voice Settings

    8. Click SAVE CHANGES. The system saves the changes and then returns to the main page. 9. Click REBOOT. The system configures the base and handsets. Both status indicators in the upper left corner of the display will turn yellow. Fortinet Technologies Inc. Page 59 FON-860i Telephone User Guide...

  • Page 66: Legal

    REN for the calling area. For the EU: The telephone’s conformity with EU directives is confirmed by the CE symbol. We hereby declare that the LAN Cordless FON-860i is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 67: Limited Warranty

    • Outside North America, contact your sales representative for return instructions. You will be responsible for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase. Fortinet Technologies Inc. Page 61 FON-860i Telephone User Guide...

  • Page 68: Index

    5 checking 13 Batteries firmware updates charging 11 Firmware updates installing 10 checking 14 Checking and updating firmware 13 Checking firewall 19 Choosing a contact 45 Codecs 1 Conference call 32 Fortinet Technologies Inc. Page 62 FON-860i Telephone User Guide...
  • Page 69 Direct line access 29 deregistering 13 Display contrast front view 3 changing 24 registering 11 restoring default 24 screen 6 Do not disturb mode 43 side view 4 viewing registered handsets 13 Fortinet Technologies Inc. Page 63 FON-860i Telephone User Guide...
  • Page 70 47 Numbers Standalone IP phone typing 27 configuring 58 Symbol inserting 27 Outside number System speed dial number 30 calling 29 Taking a call off hold 37 Paging 39 Fortinet Technologies Inc. Page 64 FON-860i Telephone User Guide...
  • Page 71 Telephone cable 7 Text typing 27 Transferring a call 37 Troubleshooting 51 Typing text and numbers 27 Unlocking the keypad 26 Using the FON-860i with a traditional phone line 36 Viewing registered handsets 13 Voice mailbox calling 29 Voicemail checking 41...

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