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Fortinet FortiFone FON-260i User Manual

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Summary of Contents for Fortinet FortiFone FON-260i

  • Page 1 FortiFone User Guide ™ for FON-260i...
  • Page 2 Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet's internal lab tests. In no event does Fortinet make any commitment related to future deliverables, features or development, and circumstances may change such that any forward-looking statements herein are not accurate.

  • Page 3: Table Of Contents

    Contents Introduction....................... 1 Phone Features......................1 Requirements......................1 Installation......................4 Connecting the Phone ..................... 4 Setting up your Phone ..................... 5 As an internal IP extension................. 5 As an external IP extension................5 Configuring your Phone ................... 6 How to Navigate through Menus ................6 Entering Values with the Dial Pad and Softkeys............
  • Page 4 Outbound Proxy Address................15 Outbound Proxy Port ................. 15 Backup Proxy Address ................16 Backup Proxy Port ..................16 Local UDP Port ..................16 RTP Start Port .................... 17 Proxy Registration..................17 Registration Expiry ..................18 Voicemail URL.................... 18 Domain ....................... 18 STUN Server ....................
  • Page 5 Dialing from the Phone Book ..............27 Call Log ......................28 Dialing from a Log ..................28 Deleting (single or all entries) ..............28 Set to Defaults ....................... 28 Lock/Unlock Config ....................29 Information......................29 Reboot ........................29 Using Web Manager for Configuration............30 Login and Site Map....................
  • Page 6 QoS Configuration ....................51 Diffserv Configuration ..................51 IEEE 802.1Q ..................... 51 Jitter Buffer Configuration................51 Load Default......................52 Reboot ........................52 Using the Phone ..................... 53 Receiving a Call ..................... 53 Placing a Call ......................53 Putting a Call on Hold .................... 54 Attended Call Transfer ...................
  • Page 7 E-911 and use with Multi-line Telephone Systems ..........63 Privacy ........................63 Warranty ......................64 Contents Page vii FortiFone User Guide for FON-260i...

  • Page 8: Introduction

    Introduction Phone Features • A 2.5” x 0.75” display • 4 programmable keys • Message waiting with indicator lamp and tone • Full duplex speakerphone • Intercom paging • Built-in two-port, 10/100 Ethernet switch. Lets you share a connection with your computer. Requirements •...
  • Page 9 Figure 1: Phone front Display Handset Message waiting indicator Speaker Microphone OK button Navigation buttons Voicemail Configuration/Transfer Redial Hold/Retrieve Dial pad Mute Programmable keys Volume control Speakerphone Introduction Page 2 FortiFone User Guide for FON-260i...
  • Page 10 Item Function Voicemail — access voicemail and change greetings. Redial — dial the last number dialed. Mute — toggle the microphone on and off during calls. While in the Configuration menu, use to toggle between letters and numbers. Volume control — adjust ring, handset, and speaker volume. Speakerphone —...

  • Page 11: Installation

    Installation Connecting the Phone The figure below shows the cable connections for your phone. The LAN and desktop PC connections employ standard Ethernet cables terminated with RJ-45 connectors. Figure 2: Phone connections Wiring Chart Connect the LAN port to the network with the provided Ethernet cable. Optionally connect your desktop PC to the PC port on the phone with an Ethernet cable (not supplied).

  • Page 12: Setting Up Your Phone

    Setting up your Phone As an internal IP extension 1. Configure an extension in the phone system. For further details on configuring extensions, see your system’s administration guide. 2. Reboot the phone by pressing the button. Select 9. Reboot Phone. The phone will display the extension number and name when registered.

  • Page 13: Configuring Your Phone

    Configuring your Phone How to Navigate through Menus To access the configuration menu: • Press the button. To select an item: • Dial the digit associated with the menu item or • Use the Up/Down navigation buttons to move the cursor to the next item, then press the OK button to select an option.

  • Page 14: Configuration Overview

    Configuration Overview The phone supports the access and configuration of many parameters directly from the Telephone User Interface. To access the Configuration menu, press the button while the phone is not in use. The configuration menu consists of several sub menus as listed below: 1.

  • Page 15: Ip Address

    IP Address Assigning a static address for the Network Mode requires manual entry of an IP address and other parameters stated in the previous section. The phone requires a valid available IP address for proper operation. To set the IP Address: •...

  • Page 16: Secondary Dns Address

    Secondary DNS Address Should the primary not respond, the phone will use the secondary DNS for FQDN resolution. This is an optional but recommended setting. To assign the Secondary DNS Address: • Press the button, select 1. Network Configuration then press the OK button. •...

  • Page 17: Vlan Priority (Lan)

    VLAN Priority (LAN) The VLAN Priority (LAN) establishes the priority for Ethernet frames from the LAN port including signaling and voice packets. Setting the VLAN ID to zero (0) disables VLAN framing and the IP phone uses only standard Ethernet frames. To assign VLAN Priority for the LAN (voice) port: •...

  • Page 18: Vlan Priority (Pc)

    VLAN Priority (PC) The VLAN Priority (PC) establishes the priority for Ethernet frames for the phone PC port. Setting the VLAN ID to zero (0) disables VLAN framing and the phone will use only standard Ethernet frames. To assign the VLAN Priority for the PC port: •...

  • Page 19: Sip Configuration

    SIP Configuration The SIP Configuration section contains parameters related to SIP accounts, and other parameters that allow the phone to register. SIP Configuration, Line Configuration Assign parameters in this section for each SIP line. SIP Server Address The SIP Server Address is the IP address or FQDN of the SIP server or PBX. To assign the SIP Server address: •...

  • Page 20: Display Name

    Display Name When assigned, the Display Name is used in SIP calls as the Caller ID name. To enter the Display Name: • Press the button, select 2. SIP Configuration then press the OK button. • Select 1. Line Configuration then press the OK button. •...

  • Page 21: Authentication User Name

    Authentication User Name A user name is required to authenticate a line. To assign the Authentication User Name: • Press the button, select 2. SIP Configuration then press the OK button. • Select 1. Line Configuration then press the OK button. •...

  • Page 22: Sip Configuration, General Parameters

    SIP Configuration, General Parameters Parameters in this section are required for the overall SIP operation of the phone. Outbound Proxy Address If required, an Outbound Proxy Address can be defined so that the phone sends all SIP requests to the proxy instead of the SIP server configured in the section “SIP Server Address”...

  • Page 23: Backup Proxy Address

    Backup Proxy Address When using an outbound proxy, a backup proxy can be defined for use should the primary proxy fail to respond. The Backup Proxy Address can be an IP address or FQDN. To assign a Backup Proxy Address: •...

  • Page 24: Rtp Start Port

    RTP Start Port When a SIP call is established, Real-Time Transport Protocol (RTP) packets transport media (voice). The default port used for RTP packets is 23000. To change an RTP Start Port: • Press the button, select 2. SIP Configuration then press the OK button. •...

  • Page 25: Registration Expiry

    Registration Expiry To ensure a regular connection, the phone periodically re-registers with the proxy or SIP server. Unless defined by the host server during registration, the Register Expires timer determines the interval between registration attempts and can be set from 0 to 86400 seconds. The default is 3600 seconds (1 hour).

  • Page 26: Stun Server

    STUN Server When the phone is located behind NAT and a STUN server is required, enter a STUN server IP address or FQDN to enable this feature that helps traverse firewalls in limited conditions. • To assign a STUN server: •...

  • Page 27: Lcd Contrast

    LCD Contrast The contrast of the LCD is adjustable for best viewing angle. To adjust the LCD contrast: • Press the button, select 3. Phone Settings then press the OK button. • Select 1. LCD Contrast then press the OK button. •...

  • Page 28: Programmable Key Settings

    Programmable Key Settings Programmable keys can be programmed to access one of several functions. They include Phone Book access, System and Personal Speed Dial, Park, Unpark, Call Pickup (any or specific extension), Intercom Page and Group Page. These keys are configured via the FortiVoice management software except for setting a key for Speed Dial use.

  • Page 29: Key Tone

    Key Tone If desired, a tone can be played when a button on the phone is pressed. To enable/disable the Key Tone: • Press the button, select 3. Phone Settings then press the OK button. • Select 8. Key Tone then press the OK button. •...

  • Page 30: Call Waiting Tone

    Call Waiting Tone While in a call, the phone can provide a tone over the existing conversation to indicate a call waiting. To receive the tone, Call Waiting must also be enabled. To enable/disable Call Waiting Tone: • Press the button, select 4.

  • Page 31: Auto Answer

    Auto Answer When idle, the phone can automatically connect an incoming caller to the speakerphone or headset. To enable/disable Auto Answer: • Press the button, select 4. Call Preferences then press the OK button. • Select 6. Auto Answer then press the OK button. •...

  • Page 32: Loading A Contact List Using A Web Browser

    Loading a Contact List using a Web Browser The contact list must use the following format: SpeedNumber,Name,PhoneNumber,Information (optional),RingType Example: SpeedNumber,Name,PhoneNumber,Information,1 1,Joe Smith,5555555555,Head Office,Off 2,Jane Mbete,5555555555,Ottawa,1 3,Samantha Park,8883331234,2 4,Scott Duff,8004441111,sduff@example.com,4 • The file must be saved in .csv format. • The phone number field cannot contain spaces, dashes, decimals or other characters. Only use numbers.

  • Page 33: To Add Entries To The Phone Book Using The Telephone Interface

    To add entries to the Phone Book using the telephone interface • Press the button, select 5. Directory, then press the OK button. • Select 1. Phone Book, then press the OK button. • Press the OK softkey twice to scroll to the additional softkey options. •...

  • Page 34: Deleting A Phone Book Record

    Deleting a Phone Book Record To delete a Phone Book record: • Press the button, select 5. Directory then press the OK button. • Select 1. Phone Book then press the OK button. • Select a contact to delete using the Down navigation button, then press the OK button. •...

  • Page 35: Call Log

    Call Log The phone stores logs to track inbound and outbound calls. There are 3 separate logs that support 100 entries each. The memory for the logs is circular so if the logs are not cleared when the capacity reaches 100, the oldest entries are automatically overwritten by new entries. Missed Calls stores any calls that were unanswered.

  • Page 36: Lock/Unlock Config

    Lock/Unlock Config If required, some of the critical configuration parameters can be locked using a 4 to 8-digit password to prevent accidental changes. Configuration data displays while the menu is locked, however the menu must be unlocked using the password in order to change advanced parameters.

  • Page 37: Using Web Manager For Configuration

    Using Web Manager for Configuration The Web Manager is a web-based tool for configuring phone parameters. The Web Manager has access to all parameters including some not available through the LCD Configuration menu. It also provides for an easier method to view, make changes or load a contact list to the phone book.
  • Page 38 • Once logged in, the following Site Map page is loaded. For illustration purposes, the following screens in this section do not show the left navigation menu. The Site Map page is divided into 2 sections: the left hand navigation menu and page content on the right side for the various sections.

  • Page 39: Voip Configuration

    VoIP Configuration If the phone is provisioned with a FortiVoice system, the Line Setting values will automatically be assigned. Using Web Manager for Configuration Page 32 FortiFone User Guide for FON-260i...

  • Page 40: Line Based Parameters

    Line Based Parameters • Proxy Address: The IP address or FQDN of the phone system, SIP server or SIP proxy. • Proxy Port: The server port for incoming SIP requests and outgoing responses. • Display Name: The name used for outgoing Caller ID. The display name assigned for Line 1 also displays on the LCD display when idle.

  • Page 41: Lan Configuration

    • STUN Port: If required, enter the port used for the STUN server. • MWI Usage: Enable for indication of new messages for the registered voicemail system. When done, press the Save button to store settings to the phone. Changing the proxy server address, proxy port, outbound proxy, backup proxy, VMS address or local UDP port requires a reboot of the phone.

  • Page 42: Call Preferences

    Call Preferences Most of the call preference parameters can be altered according to the user’s requirements. • Anonymous Call Block: When enabled, the phone blocks incoming calls with an anonymous Caller ID. • Call Waiting Function: When enabled, the phone will accept additional calls and notify the user visually of the incoming call while in a conversation.

  • Page 43: Call Forwarding

    Call Forwarding • Call Forwarding: is not supported directly by the FortiVoice phone. Call forwarding is configured in the FortiVoice system for busy, no answer and DND conditions for the extension. Direct Call • Direct Call (Hotline/Warm-Line): When used with the FortiVoice system, the feature is controlled by the configuration in the software for this extension.

  • Page 44: Dial Plan

    Dial Plan The phone incorporates a dial plan, which monitors the user-dialed digits for patterns matching the dial plan number. If a match occurs, the phone modifies the digits and processes the call using the configured script in the dial plan. Digit Map Table Using the Digit Map Table, a string of 512 characters may be entered to define the dial plan.

  • Page 45: Simple Dial Plan

    The following are examples of dial plans using the digit map tables. Simple Dial Plan Customer requirement Process the call after any 7-digit number is dialed or if the Operator is dialed - 0. Digit map routing entry The digit map of this Dial Plan is (0T|xxxxxxx). From this map, if the user dials 0 as the first digit, the phone will wait for the pause time for additional digits.

  • Page 46: Phone Information

    Phone Information The Phone Information page displays useful information for the phone. In addition, it is possible to change the Web Manager password from this page. To change the phone name: • Enter the desired name. • When complete, press the Save button. To change the password: •...

  • Page 47: Phone Settings

    Phone Settings The Phone Settings page contains a mix of parameters that should only be changed if familiar with the resulting change. • Frame Duration: Sets the interval to send/receive RTP packets in milliseconds. Do not change this value if you do not understand the settings. •...

  • Page 48: Functions

    Functions • Download Flag: Enables the visibility of the S/W and configuration download flags functions under the LCD Configuration menu. • One-touch Pickup: When enabled, pressing a line button will connect the call to the speakerphone or headset. If One-touch Pickup is disabled, the phone will instead display the call status when a line button is pressed.

  • Page 49: Loading A Contact List Using A Web Browser

    To modify an entry: • Select Modify for the desired record and enter the new values in the Phone Book Entry screen. • When complete, select Save to store the modified record. To place a call using the Phone Book: •...

  • Page 50: Downloading The Phone Book To A File On A Pc Using A Web Browser

    Downloading the phone book to a file on a PC using a web browser To backup the phone book to a file: • Press the Download button to save the records in a CSV format. • We recommend you select the option to save to a location on the PC rather than open directly to ensure data integrity in case any phone numbers begin with zeros as Microsoft Excel and other applications will strip the zeros from the beginning of any numerical string.

  • Page 51: Multicast Paging

    Multicast paging The phone supports multicast paging. It can be configured to listen for paging announcements made on a specific multicast IP address and port. Pages received on a matching multicast IP address and port will play through the speakerphone when the phone is idle.

  • Page 52: Programmable Keys

    Programmable Keys The phone has 4 programmable keys that can be assigned to various functions. When programmed by a phone system, these keys are usually defined via the configuration file. For keys set to user defined in FortiVoice software (shown as None in the web interface of the phone), these keys can be programmed from the phone or web interface and will not be overwritten when a configuration file is loaded onto the phone via the FortiVoice system.

  • Page 53: Call Log

    Call Log The Call Log page provides a list of all calls (incoming, outgoing or missed) for the extension. The log is organized to show the type of call — IC (incoming/received), OG (Outgoing) and M (Missed), the contact name and contact information, date and time, duration, and state of the call —...

  • Page 54: Network Time Configuration

    Network Time Configuration The Network Time Configuration page allows you to configure the parameters required for proper maintenance of the time and date on the phone. If provisioned by FortiVoice, nothing needs to be changed on this page. Configurable Parameters •...
  • Page 55 • Time Format: Sets the format of the LCD time display. Options include: Off, 12-hour or 24-hour. • Date Format: Permits the configuration of the date format as will be shown on the LCD of the phone. • DST Configuration: If DST is enabled, then rules for when it is engaged and disengaged need to be configured.

  • Page 56: Upgrade Configuration

    Upgrade Configuration If using with FortiVoice, these parameters should never need to be altered. When performing a firmware update, follow the instructions provided in the Start Guide or support section of the website. On the Upgrade Configuration page, the results of the most recent download attempt are displayed at the top.
  • Page 57 • TFTP Server Address: Enter the IP address or FQDN of the TFTP server where configuration and firmware files are located. Select the Received by DHCP on boot checkbox if the phone will use DHCP option 66 or 150 to populate this field. •...

  • Page 58: Qos Configuration

    QoS Configuration Only make adjustments if you understand how these features work. Diffserv Configuration DiffServ Code Point (DSCP) or ToS establishes the priority of voice packets. Compatible routers apply the DSCP for packet priority, handling higher priority packets first. However, at congested routers, higher priority packets are discarded first.

  • Page 59: Load Default

    • When done making changes, press the Save button. Modifications made to the IEEE 802.1p/Q configuration require a reboot of the phone. Load Default The Load Default page provides an option to return the phone configuration to factory default values. To set the phone to the default configuration: •...

  • Page 60: Using The Phone

    Using the Phone Receiving a Call When you receive a call, the phone rings while the LCD displays the incoming call information. To answer an incoming call: • Lift the handset or press the button to activate the speakerphone. To end a call: •...

  • Page 61: Putting A Call On Hold

    Putting a Call on Hold When placing a call on hold, the held party cannot hear you and you will not hear the held party. The held party will hear MOH (Music On Hold), if configured with the phone system. While a call is on hold, you can answer or place other calls and can toggle between calls on hold.

  • Page 62: 3-Party Conference

    3-Party Conference The phone supports conferencing with two other parties. • Place the first call. • Press the button then dial the second party for the conference. • When the party answers, press the OK button and select Conference. • Press the OK button to complete the conference. Ending a conference call To end a conference and disconnect all parties: •...

  • Page 63: Dialing Using A Speed Dial Number

    Dialing using a Speed Dial Number The phone has a Phone Book that can store up to 100 contacts. Each record includes a name, contact information and a speed dial number (00–99). When you dial a speed dial number, the phone initiates a call to the contact.

  • Page 64: Using Your Phone With Fortivoice

    Using your Phone with FortiVoice Access an outside line Dial hunt group – (Americas, UK), dial – (other countries). No hunt group is required if direct line access is enabled. Accessing Features to access features indicated with a , unless you are If direct line access is enabled, dial using a programmed key.

  • Page 65: Voicemail

    Conference call Press the button + <extension> (or outside number) + . Press the OK button and scroll to select Conference. Park a caller _GA: Press the button + . The system will respond with a parking orbit.  Retrieve a parked caller Dial + orbit + ...

  • Page 66: Troubleshooting

    IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, and hardware and firmware version. This information may be useful if calling Fortinet Support. • Press the button, select 8.

  • Page 67: Appendix A. Specifications

    Appendix A. Specifications Hardware Specifications Item FON-260i Network Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port PC/Workstation Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port Power AC/DC Power Adapter LED Indicators Message Indicator 128 x 32 dot graphic 19.5 x 19.5 x 11.2 cm Physical Size (H x W x D) 7.7 x 7.7 x 4.4 inches 0.64 kg...

  • Page 68: Appendix B. Character Table For Dial Pad Mode

    Appendix B. Character Table for Dial Pad Mode The phone supports a special character mode for entering non-numeric characters. The table below covers all possible character options. Digit Dial Pad Mode Upper Case Lower Case Symbols ‘[A]’ ‘[a]’ ‘[*]’ @ : / @ : / @ : / A B C...

  • Page 69: Regulatory And Safety Notices

    2. This device must accept any interference received, including interference that may cause undesired operation. European Union Declarations of Conformity Fortinet declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including, •...

  • Page 70: Product Safety Instructions

    Product Safety Instructions This product complies with and conforms to the following international Product Safety standards as applicable: • Safety of Information Technology Equipment, IEC 60950-1, including • Relevant national deviations as listed in Compliance with IEC for Electrical Equipment (IECEE) •...
  • Page 71 Warranty This phone is covered by a one-year hardware warranty against manufacturing defects as set forth in the EULA. www.fortivoice.com/support For warranty service: • In North America, please call 1-866-648-4638 for further information. • Outside North America, contact your sales representative for return instructions. You will be responsible for shipping charges, if any.

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