Fortinet FON-350i User Manual
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Fortinet FON-350i User Manual

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  • Page 1 FON-350i Telephone User Guide...
  • Page 2 Fortinet, Inc., and other Fortinet names herein may also be trademarks of Fortinet. All other product or company names may be trademarks of their respective owners. Performance metrics contained herein were attained in internal lab tests under ideal conditions, and performance may vary.

  • Page 3: Table Of Contents

    Introduction....................... 1 Phone Features......................1 Requirements......................1 Programmable/Flexible Key States ................. 3 LCD Layout ......................3 Installing the FON-350i..................4 Connecting the IP Phone ..................4 Attaching the Stand ....................5 Wall Mounting ......................6 Provisioning the FON-350i..................6 For internal use ....................6 For external use ....................
  • Page 4 Do Not Disturb ....................27 Call Waiting ...................... 28 Call Waiting Tone ..................... 28 Call Hold Ringback ..................29 Message Waiting Tone ..................29 Auto Answer..................... 29 Anonymous Call Block..................30 Fortinet Technologies Inc. Page iv FON-350i Telephone User Guide...
  • Page 5 2nd Dial Tone ..................... 48 Digit Map Table ....................49 Simple Dial Plan ..................50 Complex Dial Plan..................50 2nd Dial Tone ..................... 50 Phone Information ....................51 Phone Settings ...................... 52 Phone Settings....................52 Fortinet Technologies Inc. Page v FON-350i Telephone User Guide...
  • Page 6 IEEE 802.1Q ..................... 63 Jitter Buffer Configuration................63 Load Default......................64 Reboot ........................64 Using the FON-350i Phone ................65 Receiving a Call ..................... 65 Placing a Call ......................65 Putting a Call on Hold .................... 66 Attended Call Transfer ................... 66 Blind Call Transfer....................
  • Page 7 Canadian Compliance Statement ..............76 European Union Declarations of Conformity ........... 76 Product Safety Instructions ................... 77 E-911 and use of the FON-350i with Multi-Line Telephone Systems....77 Privacy ........................77 Limited Warranty .................... 78 Warranty Repair Services ..................78 Fortinet Technologies Inc.

  • Page 8: Introduction

    Congratulations on your purchase of the FortiFone FON-350i telephone! Rich with features and easy to use, the FON-350i is a powerful business workhorse that suits a wide range of uses. It features six programmable multicolored LED appearance keys, superior audio quality speakerphone, dedicated headset support and much more.
  • Page 9 Figure 1: FON-350i Front Item Function Softkeys — Softkeys are interactive and change function based on the state of the phone. Flexible keys — Multicolored LED keys that can be assigned to engage and monitor lines, extensions or queues. They can also be programmed as function and speed dial keys.

  • Page 10: Programmable/Flexible Key States

    Park and others. LCD Layout The FON-350i phone has a 140x48 dot graphic LCD arranged to show 5 lines of text and is used to display information to the user. The top-bar status line displays icons, date and time. The bottom line shows choices associated with the three context-sensitive softkeys located just below the LCD.

  • Page 11: Installing The Fon-350I

    PC connections employ standard Category 5 cables terminated with RJ-45 connectors. The FON-350i supports PoE (Power over Ethernet) in accordance with the IEEE-802.1af Class 2 standard. When connected to a PoE compliant LAN port, the IP Phone derives power from the port.

  • Page 12: Attaching The Stand

    2. Align the tabs on the stand with the notches in the base of the phone. 3. Push the stand upward in the slot as far as it can go until properly attached. Figure 3: Installing the Foot Stand 55° angle 30° angle Fortinet Technologies Inc. Page 5 FON-350i Telephone User Guide...

  • Page 13: Wall Mounting

    Wall Mounting The FON-350i phone supports wall mounting via the base of the phone housing. Wall mount the FON-350i using the instructions below in Figure 4. • Mark and drill two 7 mm (5/16”) holes for plastic wall anchors (not included) with a vertical separation of 10 cm (4”).

  • Page 14: For External Use

    FortiVoice unit acting as the proxy at that location; for more information, see the FortiVoice User Guide. There should be no need to make any adjustments to the firewall at the IP phone’s location. Fortinet Technologies Inc. Page 7 FON-350i Telephone User Guide...

  • Page 15: Personalizing Your Phone

    Prior to saving an entry, you may discard changes by pressing the button to move to the previous menu, or press the button to exit the Settings menu. Fortinet Technologies Inc. Page 8 FON-350i Telephone User Guide...

  • Page 16: Setting A Hunt Group As An Access Code Prefix

    • Enter the hunt group you normally use to place outgoing calls (example: 9), then press the OK softkey. Configuration Overview The FON-350i supports the access and configuration of many parameters directly from the Telephone User Interface. To access the Configuration menu, press the button while the phone is not in use.

  • Page 17: Network Mode

    To enter the Subnet Mask: • Press the button, then select 1. Network Configuration, then 3. Subnet. • Input the Subnet Mask using the dial pad and press the OK softkey to save the changes. Fortinet Technologies Inc. Page 10 FON-350i Telephone User Guide...

  • Page 18: Default Gateway

    1. Network Configuration, then 7. MAC Address. • The MAC address of the phone will be visible and should match the one listed on the label on the bottom of the phone. Fortinet Technologies Inc. Page 11 FON-350i Telephone User Guide...

  • Page 19: Vlan Settings

    (voice) port. With a VLAN ID assigned, only frames with the assigned ID are accepted, and all SIP and voice frames sent by the FON-350i include the VLAN ID assigned to the LAN port. FortiVoice phone systems do not support VLAN tagging so this should not be used with FortiVoice phone system deployments.

  • Page 20: Vlan Priority (Pc)

    Changing the VLAN ID (PC) requires a reboot of the phone. When you exit the menu, you will receive a reboot notice. To disable VLANs, assign the VLAN ID as zero (0). Fortinet Technologies Inc. Page 13 FON-350i Telephone User Guide...

  • Page 21: Cdp

    The FON-350i can be assigned to employ the Cisco® Discovery Protocol to determine if VLANs are to be used and the associated VLAN ID. The CDP selection displays only if function_cdp is enabled in the configuration file. As a default, the CDP parameter is disabled since FortiVoice does not use VLAN tagging.

  • Page 22: Sip Configuration, Line Parameters

    • Input the Proxy Port number using the dial pad and press the OK softkey to save your entry. Changing the Proxy Port requires a reboot of the phone. When you exit the menu, you will receive a reboot notice. Fortinet Technologies Inc. Page 15 FON-350i Telephone User Guide...

  • Page 23: Display Name

    Select softkey to select a line. • Select 4. User Name. • Input the Name using the dial pad and press the OK softkey to save your entry. To enter alphanumeric characters, select the Mode softkey. Fortinet Technologies Inc. Page 16 FON-350i Telephone User Guide...

  • Page 24: Authentication User Name

    • Select 6. Auth. Password. • Input the Authentication Password using the dial pad and press the OK softkey to save your entry. To enter alphanumeric characters, select the Mode softkey. Fortinet Technologies Inc. Page 17 FON-350i Telephone User Guide...

  • Page 25: Registration Status

    Select softkey to save the selection. Changing the Line Type requires a reboot of the IP phone. When you exit the menu, you will be prompted to reboot the phone. Fortinet Technologies Inc. Page 18 FON-350i Telephone User Guide...

  • Page 26: Extension For Dss Line

    • Input the Outbound Proxy Address using the dial pad and press the OK softkey to save your entry. To enter alphanumeric characters select the Mode softkey. Changing the Outbound Proxy Address requires a reboot of the IP phone. Fortinet Technologies Inc. Page 19 FON-350i Telephone User Guide...

  • Page 27: Outbound Proxy Port

    • Input the Backup Proxy Port using the dial pad and press the OK softkey to save your entry. Changing the Backup Proxy Port requires a reboot of the IP phone. Fortinet Technologies Inc. Page 20 FON-350i Telephone User Guide...

  • Page 28: Local Udp Port

    To enable Proxy Registration: • Press the button, then select 2. SIP Configuration, then 8. Proxy Registration. • To enable registration, press the Yes softkey. To disable SIP registration, press the No softkey. Fortinet Technologies Inc. Page 21 FON-350i Telephone User Guide...

  • Page 29: Registration Expiry

    2. SIP Configuration, then 11. Domain. • Input the Domain name using the dial pad and press the OK softkey to save your entry. To enter alphanumeric characters, select the Mode softkey. Fortinet Technologies Inc. Page 22 FON-350i Telephone User Guide...

  • Page 30: Stun Server

    • Press the Down softkey to decrease the contrast, or press the Up softkey to increase the contrast. • To configure another parameter, press the Back softkey to continue or press the button to exit the configuration menu. Fortinet Technologies Inc. Page 23 FON-350i Telephone User Guide...

  • Page 31: Ring Settings

    Default Ring Type section. • Press the Select softkey to save the selection. • To configure another parameter, press the Back softkey to continue or press the button to exit the configuration menu. Fortinet Technologies Inc. Page 24 FON-350i Telephone User Guide...

  • Page 32: Delayed Ring

    Disable Ringer The FON-350i can be programmed not to ring when an incoming call is received. It will still light up the LCD, light up the Incoming Call Indicator and show the Caller ID. To disable the ringer: •...

  • Page 33: Flexible Key Setting

    Speed Dial Number The FON-350i phone includes a Directory Phone Book of Speed Dial numbers that supports up to 80 entries. Each phone book record includes a speed dial number consisting of two digits.

  • Page 34: Key Tone

    Language The FON-350i ships with 3 supported languages — English, Spanish and French. The default language is English. Languages are configured in the FortiVoice Management software for the extension. Please contact your administrator. Auto Answer When idle, the phone can automatically connect an incoming caller to the speakerphone or headset.

  • Page 35: Call Waiting

    Caller ID during the notification. If Call Waiting is disabled, the phone will return a busy status to the phone system and it will handle the call accordingly. By default, Call Waiting is enabled on all FON-350i phones. To enable/disable Call Waiting: •...

  • Page 36: Call Hold Ringback

    4. Call Preferences, then 6. Auto Answer. • Press the On softkey to enable Auto Answer, or press the Off softkey to disable Auto Answer. • Press the Back softkey or the button to exit the menu. Fortinet Technologies Inc. Page 29 FON-350i Telephone User Guide...

  • Page 37: Anonymous Call Block

    Access Code Prefix The FON-350i phone can automatically prepend digits* to a phone number dialed from the Missed Calls log, Received Calls log or Phone Book. For example, you should program a Hunt Group (ie. 9) if you normally dial to reach an outside line.

  • Page 38: Adding A Phone Book Record

    • Check all entries to ensure they are properly imported. If the file did not upload, please check the file contents to ensure no conditions exist that might cause the phone to reject the file. Fortinet Technologies Inc. Page 31 FON-350i Telephone User Guide...

  • Page 39: To Add Entries To The Phone Book Using The Telephone Interface

    • Press the More softkey once to scroll to the additional softkey options. • Press the Edit softkey. • If required, edit the name of the contact and press the OK softkey. Fortinet Technologies Inc. Page 32 FON-350i Telephone User Guide...

  • Page 40: Deleting A Phone Book Record

    • Press the More softkey twice to scroll to the additional softkey options. • Press the Delete softkey. • Confirm by selecting the Yes softkey. This action deletes the record from the Phone Book. Fortinet Technologies Inc. Page 33 FON-350i Telephone User Guide...

  • Page 41: Deleting All Records

    • Select a contact to dial using the Down softkey or search using the Find softkey. • Press the More softkey to scroll to the additional softkey options. • Press the Dial softkey to place the call. Fortinet Technologies Inc. Page 34 FON-350i Telephone User Guide...

  • Page 42: Call Log

    • While viewing an entry, press the More softkey 3 times, then press the Del All softkey. • Press Yes to delete the entire log or No to keep the log. Fortinet Technologies Inc. Page 35 FON-350i Telephone User Guide...

  • Page 43: Saving An Entry To The Phone Book

    FortiVoice system on the same LAN, reboot the phone again by pressing the button, then select 9. Reboot. Press the Yes softkey to reboot the phone. Returning the phone to factory defaults deletes any previously customized settings. Fortinet Technologies Inc. Page 36 FON-350i Telephone User Guide...

  • Page 44: Lock/Unlock Config

    • Enter the password, then press OK. Information The FON-350i phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, hardware and firmware version.

  • Page 45: Reboot

    • Press the Yes softkey to reboot the phone, or press No to cancel this menu. • If you press No, any parameter changes will only update after the next reboot. Fortinet Technologies Inc. Page 38 FON-350i Telephone User Guide...

  • Page 46: Using Web Manager For Configuration

    Login & Site Map • Open your browser and go to the IP address currently assigned to the FON-350i phone. Example: http://10.10.10.1 • To confirm the address from the phone, press the button, then .
  • Page 47 The Site Map page is divided into 2 sections: the left hand navigation menu and page content on the right side for the various sections. Select the desired page from either the navigation menu or the site map. Fortinet Technologies Inc. Page 40 FON-350i Telephone User Guide...

  • Page 48: Voip Configuration

    At the top of the VoIP Configuration page is a table indicating the SIP lines available. Selecting a line from the list will display the characteristics assigned for the line. If the phone is provisioned with a FortiVoice system, these values will automatically be assigned. Fortinet Technologies Inc. Page 41 FON-350i Telephone User Guide...

  • Page 49: Line Based Parameters

    • Auto Answer: If enabled, the phone will automatically enter speakerphone mode for incoming calls on this line. • Registration Status: Shows the registration status of the phone. Refresh the page if it doesn’t match the status indicated on the phone. Fortinet Technologies Inc. Page 42 FON-350i Telephone User Guide...

  • Page 50: General Parameters

    When done, press the Save button to store settings to the phone. Changing the proxy server address, proxy port, outbound proxy, backup proxy, VMS address or local UDP port requires a reboot of the phone. Fortinet Technologies Inc. Page 43 FON-350i Telephone User Guide...

  • Page 51: Lan Configuration

    The MAC address is fixed and cannot be modified. The IP address, subnet mask, etc. can only be changed if the static Network Mode is assigned. Changing any values on the LAN page requires a reboot. Fortinet Technologies Inc. Page 44 FON-350i Telephone User Guide...

  • Page 52: Call Preferences

    If direct line access is enabled for the extension, then leave blank. • Call Forwarding: is not supported directly by the FortiVoice phone. Call forwarding is configured in the FortiVoice system for busy, no answer and DND conditions for the extension. Fortinet Technologies Inc. Page 45 FON-350i Telephone User Guide...

  • Page 53: Dial Plan

    • Pre: Defines the digits to insert in front of the number (including if truncated). • Post: Defines the digits to insert at the end of the number (including if truncated). Fortinet Technologies Inc. Page 46 FON-350i Telephone User Guide...

  • Page 54: Simple Dial Plan

    NULL NULL 0.0.0.0 NULL NULL NULL 0.0.0.0 3??? NULL NULL NULL 0.0.0.0 4??? NULL NULL NULL 0.0.0.0 5??? NULL NULL NULL 0.0.0.0 8??????? NULL NULL NULL 0.0.0.0 NULL NULL NULL 0.0.0.0 Fortinet Technologies Inc. Page 47 FON-350i Telephone User Guide...

  • Page 55: 2Nd Dial Tone

    • Select the check box in front of the desired entry. • Click the Delete Entry button. To delete all the entries: • Enter all as the index. • Click the Delete Entry button. Fortinet Technologies Inc. Page 48 FON-350i Telephone User Guide...

  • Page 56: Digit Map Table

    • Pre: Defines the digits to insert in front of the number (including if truncated). • Post: Defines the digits to insert at the end of the number (including if truncated). The following are examples of dial plans using the digit map tables. Fortinet Technologies Inc. Page 49 FON-350i Telephone User Guide...

  • Page 57: Simple Dial Plan

    • Enter the digits in the Digit Map (Process) boxes. • Select the Save button. To delete a Digit Map process: • Select the DEL check box. • Select the Save button. Fortinet Technologies Inc. Page 50 FON-350i Telephone User Guide...

  • Page 58: Phone Information

    Phone Information The Phone Information page displays useful information for the FON-350i phone. In addition, it is possible to change the Web Manager password from this page. To change the phone name: • Enter the desired name. • When complete, press the Save button.

  • Page 59: Phone Settings

    4 calls. Do not change this value if you do not understand the settings. • Use Speed Number: Enable or disable using 2-digit dialing to dial contacts from the Phone Book. Fortinet Technologies Inc. Page 52 FON-350i Telephone User Guide...

  • Page 60: Functions

    • Enter the new value or select a value from the drop-down menu. • When complete, press the Save button. Changing DTMF Payload, Frame Duration or DTMF Relay requires a reboot of the phone. Fortinet Technologies Inc. Page 53 FON-350i Telephone User Guide...

  • Page 61: Phone Book

    To delete specific entries from the Phone Book: • Click the Clear box for the desired records and select the Clear button to delete checked records. To delete all entries from Phone Book: • Select the ClearAll button. Fortinet Technologies Inc. Page 54 FON-350i Telephone User Guide...

  • Page 62: Loading A Contact List Using A Web Browser

    4. Select comma as the delimiter (if CSV). 5. For column values, select Text format for the column containing the phone number. Once imported, the phone numbers with leading zeros should be in the proper format. Fortinet Technologies Inc. Page 55 FON-350i Telephone User Guide...

  • Page 63: Multicast Paging

    General Paging Group The phone support up to 10 general paging groups. Program the dial code, name, multicast IP address and port. Fortinet Technologies Inc. Page 56 FON-350i Telephone User Guide...

  • Page 64: Programmable Keys

    Programmable Keys The FON-350i has 6 flexible keys that can be assigned to various functions. When programmed by a phone system, these keys are usually defined via the configuration file. For keys set to user defined in FortiVoice software (shown as None in the web interface of the phone), these keys can be programmed from the phone or web interface and will not be overwritten when a configuration file is loaded onto the phone via the FortiVoice system.

  • Page 65: Call Log

    • Click the Dial button associated with the desired Call log record. If an Access Code Prefix, such as a Hunt Group, has been programmed into the phone, then it will automatically be inserted when dialed. Fortinet Technologies Inc. Page 58 FON-350i Telephone User Guide...

  • Page 66: Network Time Configuration

    DST cycle. • Time Format: Sets the format of the LCD time display. Options include: Off, 12-hour or 24-hour. Fortinet Technologies Inc. Page 59 FON-350i Telephone User Guide...
  • Page 67 — time.nrc.ca • To modify parameters on the Network Time screen, select the desired parameter and enter new values or select values from the drop-down menus. When complete, press the Save button. Fortinet Technologies Inc. Page 60 FON-350i Telephone User Guide...

  • Page 68: Upgrade Configuration

    Select the Received by DHCP on boot checkbox if the phone will use the DHCP Option defined to retrieve the URL. If the option is present, the provisioning type is changed automatically to HTTP/HTTPS using the URL from the DHCP option and default option 160. Fortinet Technologies Inc. Page 61 FON-350i Telephone User Guide...
  • Page 69 If the Received by DHCP on boot box is checked and there is an address specified for TFTP or HTTPS, then it is ignored since the server information retrieved from the DHCP server is used. Changes made to the Upgrade section require a reboot of the phone. Fortinet Technologies Inc. Page 62 FON-350i Telephone User Guide...

  • Page 70: Qos Configuration

    The jitter buffer configuration controls the size of the buffer used. The minimum, normal and maximum delays expected can be changed. Using larger values produce less packet loss as the phone waits longer to receive packets before processing. Note that large values may Fortinet Technologies Inc. Page 63 FON-350i Telephone User Guide...

  • Page 71: Load Default

    • Select the Load button. Note: All settings will be lost! • The phone will load the default configuration and automatically reboot. Reboot To reboot the phone: • Select the Reboot button. • The phone will reboot. Fortinet Technologies Inc. Page 64 FON-350i Telephone User Guide...

  • Page 72: Using The Fon-350I Phone

    Using the FON-350i Phone Receiving a Call When you receive a call, the phone rings while the LCD displays the incoming call information and the associated extension button flashes. To answer an incoming call: • Lift the handset. You may press the button, line button or the Answer softkey to activate the speakerphone.

  • Page 73: Putting A Call On Hold

    • Dial the extension or phone number, or press a preprogrammed flexible key linked to an extension. • Hang up the handset to complete the transfer, or press the EndCall softkey to cancel the transfer. Fortinet Technologies Inc. Page 66 FON-350i Telephone User Guide...

  • Page 74: Simple Method

    • Press the Answer softkey. The first call will be placed on hold and you will be connected to the second caller. Redial The FON-350i saves the last number dialed and allows you to redial the number with the touch of a button. To redial a call: •...

  • Page 75: Preprogrammed Speed Dial Keys

    Dialing using a Speed Dial Number The FON-350i has a Phone Book that can store up to 80 contacts. Each record includes a name, contact information and a speed dial number (00–79). When you dial a speed dial number, the phone initiates a call to the contact. By default, the speed dialing feature is enabled.

  • Page 76: Accessing Your Voicemail

    Line/Extension Appearance Coverage The FON-350i has BLF/DSS line functionality that addresses the special needs typically associated with an Attendant or Secretarial answering position but may be used for any employee. Options to monitor lines, extensions or queues are programmed on a key-by-key basis in the phone system.

  • Page 77: Using Your Fon-350I Phone With Fortivoice

    Using your FON-350i Phone with FortiVoice Access an outside line Dial hunt group – (Americas, UK), dial – (other countries). No hunt group is required if Direct Line Access is enabled. You can select a line directly if it has a programmed key.

  • Page 78: Voicemail

    Check time and date stamp Forward message Delete message Save message Skip to next message Updating the Firmware In the System Management software, go to Tools > Update Phones and follow the instructions. Fortinet Technologies Inc. Page 71 FON-350i Telephone User Guide...

  • Page 79: Troubleshooting

    Troubleshooting Information The FON-350i phone provides the means to quickly view the network parameters (IP address, default gateway address, and subnet-mask), server IP addresses (SIP servers, TFTP server, and SNTP server), results of the last file download attempt, boot version, and hardware and firmware version.

  • Page 80: Troubleshooting Guide

    7. At the Do you want to apply default? prompt, select the Yes softkey to use defaults or No softkey to use previously assigned parameters. The phone will reboot, perform the update and return to normal operation. Fortinet Technologies Inc. Page 73 FON-350i Telephone User Guide...

  • Page 81: Appendix A. Specifications - Fon-350I

    Appendix A. Specifications — FON-350i Hardware Specifications Item FON-350i Network Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port PC/Workstation Interface RJ-45 IEEE 802.3 Ethernet/Fast Ethernet switch port Power 802.3af or AC/DC Power Adapter Message Indicator, Speakerphone, Mute, DND, Headset, Red LEDs...

  • Page 82: Appendix B. Character Table For Dial Pad Model

    Appendix B. Character Table for Dial Pad Model The FON-350i supports a special character mode for entering non-numeric characters. The table below covers all possible character options. Digit DIal Pad Mode Upper Case Lower Case Symbols ‘[A]’ ‘[a]’ ‘[*]’ @ : /...

  • Page 83: Regulatory & Safety Notices

    2. This device must accept any interference received, including interference that may cause undesired operation. European Union Declarations of Conformity Fortinet declares that the equipment specified in this document, which bears the “CE” mark, conforms to the European Union Radio and Telecommunications Terminal Equipment Directive (R&TTE 1999/5/EC) including, •...

  • Page 84: Product Safety Instructions

    Equipment (IECEE) • Safety of Information Technology Equipment, CAN/CSA-C22.2 No. 60950-1/UL 60950-1 E-911 and use of the FON-350i with Multi-Line Telephone Systems Please note the use and operation of this phone as part of a multi-line telephone system (MLTS) may be subject to state and/or federal E-911 MLTS laws that require the MLTS to provide a caller’s telephone number, extension, and physical location to applicable state and/or local...

  • Page 85: Limited Warranty

    Limited Warranty For detailed warranty information, please visit Fortinet Technical Support at: http://www.fortinet.com/fortivoice Warranty Repair Services Should the set fail during the warranty period: • In the United States and Canada, please call 1-866-393-9960 for further information. • Outside North America, contact your sales representative for return instructions.

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