Kodak Scan Station 700 Administrator's Manual page 139

Advanced Unit Replacement (AUR)
AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a
product defect, for certain Kodak Scan Stations, Alaris will provide replacement product within two business days.
To be eligible to take advantage of the AUR, the end user must obtain an RMA number. The RMA number should
be kept in the event that the status of the replacement product needs to be checked. The end user will be asked for
the address where the replacement product is to be shipped and will receive packing and shipping instructions for
the malfunctioning product. A replacement product will be shipped within 2 business days after the service call.
The malfunctioning product must be received by Kodak within ten (10) days of the end user's receipt of the
replacement product or the end user will be charged the list price of the replacement product. Shipment of the
replacement product will be at Alaris' expense and choice of freight carrier. Shipments not made following Alaris'
directions and choice of freight carrier may void the Limited Warranty. Before the product is returned to Kodak, be
sure to remove all accessories (which include power cord, documentation, etc.) that are not covered by the Limited
Warranty. The box and packaging in which the replacement product was shipped must be used to return the
malfunctioning product. If the malfunctioning product is not returned in the box and packaging in which the
replacement product was shipped the Limited Warranty may be voided. The Return Material Authorization Number
("RMA") must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective
product.
Depot Service
If the Kodak Scan Station is not eligible for AUR, the end user may use the Depot Repair Service. The end user will
be instructed to ship the product to the nearest authorized Depot Repair Center. The product must be shipped with
the provided shipping label and packaging or it will be at the end user's risk and expense. All products should be
returned to in the original shipping container, or in a recommended packing box. If the original packaging is not
available, contact Kodak's Response Center at (800) 822-1414, for ordering information. The Kodak Scan Station
must have the shipping restraint installed before it is shipped. End users must obtain a Return Material
Authorization number ("RMA") by calling (800) 822-1414. Within ten (10) business days from the date of issuance
of the RMA, the Kodak Scan Station must be returned to the address designated in the RMA at the end user's
expense and risk. The RMA must be clearly marked on the outside of the box to ensure proper receipt and credit of
the defective product. Upon receipt of the product, the Depot Repair Center will repair product within ten (10)
business days. The repaired product will be shipped back two-day express mail at no expense to the end user.
Important restrictions
Eligibility: Advance Unit Replacement and Depot Service are available to end users in the fifty (50) United States
and Canada. The Kodak Scan Station will be ineligible for any service under warranty if the product falls under any
Warranty Exclusions, including a purchaser's failure to return defective products in compliance with Packaging and
Shipping Guidelines. Consumables: Consumables are items that wear out under normal use and must be
replaced by the end user as needed. Consumables, supplies, other expendable items and those items identified as
being the user's responsibility in the User's Guide are not covered under the Limited Warranty. If any of the above
excluded parts are required, they may be available through an authorized service provider at their hourly rates and
at terms then in effect. Any defective products or parts replaced by Alaris become the property of Alaris.
Contacting Kodak Alaris
For Information on Kodak Scanners:
Website: www.kodakalaris.com/go/disupport
For U.S. Service, Repair and Technical Assistance by Telephone:
Telephone technical support is available Monday-Friday between the hours of 8 a.m. to 5 p.m. (customer local
time) excluding holidays.
For Technical Documentation, Service Program Information and FAQ's available 24 hours a day:
Website: www.kodakalaris.com/go/disupport
Phone: (800) 822-1414
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