Kodak Scan Station 700 Administrator's Manual page 138

Kodak Scan Stations are supplied with information on unpacking, setup, installation and operation. Careful reading
of the User's Guide will answer most of the technical questions the end user might have regarding proper
installation, operation and maintenance of the product. However, should additional technical support be required,
you may visit our website at: http: www.kodakalaris.com/go/disupport or contact our Response Center: (800) 822-
1414 The Response Center is available Monday – Friday (excluding holidays) 8 a.m. to 5 p.m. EST. Before placing
the call, the end user must have the Kodak Scan Station model number, part number, serial number and proof of
purchase available, and also be prepared to provide a description of the problem. Response Center personnel will
assist in resolving the problem over the phone. The end user may be asked to run some simple, self-diagnostic
tests and report the resulting status and error code messages to assist in determining if the problem is the Kodak
Scan Station or another component and if the problem can be resolved over the phone. If the Response Center
determines a hardware problem exists that is covered either under the Limited Warranty or a purchased
Maintenance Agreement, a Return Material Authorization Number (RMA) will be assigned as needed, a service
request will be initiated and repair or replacement procedures will follow.
Packaging and Shipping Guidelines
All warranty returns must be shipped using a method that guarantees full protection of the product from shipping
damage. Failure to do so will void the warranty. The original box and packing materials should be kept for storing or
shipping so that products can be returned in the original shipping container. If the original packaging is not
available, contact the Response Center at (800) 822-1414 for part numbers and replacement packaging ordering
information. The shipping restraint must be installed before the Kodak Scan Station is returned. Only the Kodak
Scan Station may be returned. Prior to shipment, all "add-on" items, (i.e. adapters, cables, software, manuals, etc.)
must be removed and kept by the end user. Alaris accepts no responsibility for these items and they will not be
returned with the repaired or replacement Kodak Scan Station. Alaris is not responsible for issues related to
shipping damage.
Return procedure
End users must obtain a Return Material Authorization number ("RMA") by calling (800) 822-1414. Within ten (10)
business days from the date of issuance of the RMA, the Kodak Scan Station must be returned to the address
designated in the RMA, in compliance with the Packaging and Shipping Guidelines. Any defective products or
parts replaced by Alaris become the property of Alaris.
Customer responsibility
BY REQUESTING SERVICE, THE END USER ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANTY,
INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS. PRIOR TO SEEKING SERVICE,
THE END USER MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME DAMAGED OR LOST. ALARIS IS,
WITHOUT LIMITATION, NOT RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.
Warranty Service descriptions
Alaris offers a range of service programs to support its Limited Warranty and to assist with the use and care of the
Kodak Scan Station ("Service Methods"). A Kodak Scan Station represents an important investment. Kodak Scan
Stations provide the productivity needed to stay competitive. The sudden loss of this productivity, even temporarily,
could seriously affect the ability to meet commitments. Downtime can be very expensive, not just in the cost of the
repair but also in time lost. To help alleviate these problems, Alaris may use one of the service methods listed
below, depending upon product type, in providing service under its Limited Warranty. Included with selected Kodak
Scan Station is a Limited Warranty Registration card and a Limited Warranty Summary card. The Limited Warranty
Summary card is specific by model. The Limited Warranty Summary card contains important warranty information,
including the model number and the Limited Warranty. Refer to the Limited Warranty Summary card to determine
the available Service Methods applicable to the particular Kodak Scan Station. If the Limited Warranty Registration
card or Limited Warranty Summary card cannot be located, additional information may be obtained about the
product, including updated warranty and service program information and restrictions, online at: http:
www.kodakalaris.com/go/disupport or by phone at (800) 822-1414. To avoid service delays, Alaris urges end users
to complete and return the enclosed Limited Warranty Registration Card at the first opportunity. If you cannot locate
the Limited Warranty Registration card, you may register online at: http: www.kodakalaris.com/go/disupport or by
phone at (800) 822-1414. Alaris also provides a variety of service programs that may be purchased to assist with
the use and care of the Kodak Scan Station. Alaris is committed to providing its customers with quality,
performance, reliability and service under the Limited Warranty.
C-2 A-61796 December 2013