Kodak Scan Station 700 Administrator's Manual page 126

Problem
No images are being displayed
Roller marks appear on the document
after scanning
Images have black background bleed-
through
Red, green or blue streaks are running
through a color photo
Image quality is poor or decreased
Network Authentication Issues
Cannot receive incoming faxes even
though the Scan Station is properly
configured
Domain authentication
Device name is not unique
11-2
Be sure the documents you are scanning are placed properly in the input
tray based on how your job is configured. For example, if your job is set
up to scan documents one-sided - face down, be sure the side you
want to scan is facing the input tray (not facing you). If you are unsure as
to how the job is configured, contact your System Administrator.
Clean the rollers. See the procedures in Chapter 10, Maintenance.
When scanning translucent documents, black bleed-through may be
displayed on the image. To minimize this, adjust the Contrast value on
the Scan Settings screen.
The Scan Station is dirty and needs to be cleaned. Refer to the "Cleaning
procedures" in Chapter 10, Maintenance.
Clean the Scan Station. Refer to the "Cleaning procedures" in Chapter
10, Maintenance.
• Be sure you are connected to an analog phone line (not a digital
phone line).
• Verify the following:
1. Make sure the cable is plugged into the RJ11 port in the back of the
Scan Station.
2. Be sure that the fax options are configured correctly for receiving
faxes. For more information, see the section entitled, "Configuring
Fax settings" in Chapter 4.
Check the following to verify for correct connections in a network
domain.
These settings can be accessed by selecting the Configuration tab and
selecting Edit>Device Settings. Check Device Options and click Next.
Open the Network Destination Credentials option and verify the
network Username, Password and Domain name.
If these are not set correctly, the Scan Station will not be able to access
the domain.
All Scan Stations have a default name assigned from the factory. The
default name is: KSSxxxxxxxx (where xxxxxxxx represents the Scan
Stations' serial number). This ensures that all Scan Station device names
are unique. If you leave this option blank when you are configuring the
Device Name, the Scan Station will continue to use the default factory-
installed device name. If you want to change the default Device name,
you must select a unique name.
Possible Solution
Possible Solution
A-61796 December 2013