Fax Faults Without A Message Rap - Xerox WorkCentre M20 Service Manual

Group Full
The user has attempted to enter a number into a group that is full. Try deleting unused num-
bers.
Invalid Email ID
The user has attempted to enter an invalid email ID. Expamples are:
• Spaces in the ID
• Invalid starting character such as '.', '+', '_', '@'
• More than one '@'
Invalid Login
The user has attempted to enter an invalid login name or corresponding password.
Invalid Server or Port Number
The user has selected the incorrect SMTP server or port number.
Mail Too Large
The machine is unable to split the mail and send it. This can occur when the machine is config-
ured to send a maximum mail size. For example 1.0MB and the scanned mail page exceeds
this size.
Not Assigned
The user has attempted to use a group mail that has no email assigned to it. Assign email to
the group or type the email manually, using the Qwerty keyboard.
Recipient Address Failure
The email address used has not been recognised.
Send Error (SMTP)
The machine cannot connect to the server, or has lost contact due to a network problem. One
of the following Simple Mail Transfer Protocol errors may have occurred:
• SMTP_SERVER_DISCONNECTION - The SMTP server has been disconnected.
• SMTP_ENCODER_FAILURE - The Network Interface Card has returned this error due to
an encoding activity failure
• SMTP_MEMORY_FAILURE - The Network Interface Card has returned this error due to a
memory failure during the SMTP operation.
• SMTP_MISC_ERROR - The Network Interface Card has returned this error due to any
miscellaneous failure during the SMTP operation.
SMTP DNS CONN. Failure
A DNS failure has occurred. The Domain Name System has failed to translate the address cor-
rectly.
SMTP DNS Domain Error
A DNS failure has occurred due to a domain error.
SMTP SERVER CONN. Failure
An SMTP connection failure has occurred.
Work Centre M20 Family

20.3 Fax Faults Without a Message RAP

Use this RAP when the machine has a fax fault but does not display a message. If a fax fault
message is displayed, go to the 20.1 Fax Error Messages RAP.
Procedure
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
NOTE: If necessary, refer to GP 20 for the acronym list and cross reference lists of more com-
monly recognised part names.
Refer to Wiring Diagram 4. Perform the following:
1. Ensure the telephone line cable is properly connected into the line connector on the PBA
LIU.
2. Check the CBF harness - LIU, PL 1.10 Item 15 from CN37 on the PBA main to CN3 on
the PBA LIU.
3. Ensure the correct dialing mode is selected. Refer to GP 4 System Data.
4. Use a known good telephone handset or a line test tool to check the telephone line.
5. If necessary, install a new PBA LIU, PL 1.10 Item 13.
6. If necessary, install a new PBA main, PL 1.10 Item 9.
March 2004
2-15
WARNING
Status Indicator RAPs
20.2, 20.3