Scp 3 Normal Call Actions; Scp 4 Fault Analysis - Xerox WorkCentre M20 Service Manual
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Also See for WorkCentre M20:
- Service manual (314 pages) ,
- Installation instructions (2 pages) ,
- System administration manual (218 pages)
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SCP 3 Normal Call Actions
Normal Call Actions are used to determine the reason for the service call.
Procedure
NOTE: If a fault message appears at any time. Refer directly to the RAP for the fault message
and perform the procedure.
Perform the following:
1.
Review any defective print or copy samples.
2.
Determine that the user accessible settings are correct. If necessary refer to the user doc-
umentation.
3.
Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.
4.
Print the Billing/Counters report, then record the total print count, refer to GP 3.
5.
Go to SCP 4 Fault Analysis.
Service Call Procedures
SCP 3, SCP 4
SCP 4 Fault Analysis
Fault Analysis is used to identify a fault.
Procedure
When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor-
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte-
nance.
Fault Messages
If a fault message is displayed, go to the relevant RAP:
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5.1 Load Documents RAP.
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Power Failure
If the machine fails to power on, go to the 1.1 Power Failure RAP.
Image Quality Defects
If the image quality is defective, go to the relevant RAP:
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IQ1 Blank Copies RAP.
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IQ2 Black Copies From the Scanner RAP.
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IQ3 Blurred Image From the Scanner RAP,.
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IQ4 Vertical Black Lines or Bands RAP.
March 2004
1-4
Work Centre M20 Family
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