Troubleshooting An Installation; Installing The Media Server Hardware - Avaya S8710 Installing And Configuring

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Troubleshooting an installation

This section provides some simple strategies for troubleshooting an installation of a media server. It
focuses on possible problems when
•

Installing the media server hardware

•
Configuring the media server hardware
•
Installing the license and Avaya authentication files
Installing the media server hardware
The media server hardware includes the
•
Media server(s)
•
Ethernet switch
•
Uninterruptible power supply (UPS)
•
TN2312BP IP Server Interface circuit pack
.
Problem
No power to the UPS
No power to the Ethernet switch
No power to the media server
Servers are not shadowing
IPSI LEDs flash
Installing and Configuring the Avaya S8700 or S8710 Media Server
June 2004
on page 89
on page 90
on page 91
Solution
- Make sure the UPS is plugged into the outlet.
- Make sure the outlet has power.
- See the user's guide that comes with UPS for other solutions.
- Make sure the Ethernet switch is plugged into the UPS or outlet.
- Make sure the UPS or outlet has power.
- See the user's guide that comes with the Ethernet switch for other
solutions.
- Make sure the media server is plugged into the UPS.
- Make sure the UPS has power.
- S8700: Open the door on the front of the media server and push the
power button.
- S8710: Push the power button on the front of the media server.
- Make sure you are using a crossconnect cable.
- Make sure fiber optic cable is plugged in correctly. RX to TX and
TX to RX.
- Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,
slot 2 for G600 Media Gateway, Tone-Clock slot for all others).
- Ping IPSI from server.
- Ping server from IPSI (it is connected to the top Services port on the
IPSI).
Troubleshooting an installation
Installing the media server hardware
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