Error Messages; Troubleshooting; Other Error Messages - Konica Minolta BIZHUB 500 User Manual

Scan Function Troubleshooting
6 Scan Function Troubleshooting
6.1

Error Messages

Troubleshooting

If an error message appears when the computer is connected to the machine
- Check the machine's IP address.
- If the computer still cannot connect to the machine with the correct IP
address, consult your network administrator.
If the message "SMTP cannot be used" or "FTP cannot be used" appears
- Check that the network connectors are correctly connected.

Other error messages

Message
Cannot connect to the network.
The destination cannot be selected
because the number of destinations
has exceeded the max. number of
broadcasting possible.
Image could not be saved in User
Box due to insufficient capacity in
HDD. Please check Job History.
The number of User Box has
reached its maximum.
The number of documents in User
Box has reached its maximum.
The number of jobs has reached its
maximum. Please wait until a job is
completed.
bizhub 500/420
Cause and Remedy
A connection to the network could not be established.
Check if the network cable is correctly connected. In ad-
dition, check that the Network Setting parameters on the
Administrator Setting screen have been correctly speci-
fied.
The number of destinations specified exceeds the
number possible for a broadcast transmission. Reduce
the number of broadcast destinations, or send the trans-
mission in multiple batches.
The hard disk is full. Delete unnecessary data, and then
try saving the image.
The number of user boxes that can be registered has
reached the maximum number possible. Delete unnec-
essary user boxes, and then try registering new boxes.
The number of documents that can be saved in a user
box has reached the maximum number possible. Delete
unnecessary documents, and then try saving the docu-
ment.
The number of jobs that can be programmed has
reached the maximum number possible. Wait until a job
has been completed, or delete a current job.
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