Program 14-73 - Queue Size For Alarm 2 - Toshiba DK14 Programming Manual

Automatic Call Distribution
Program 14-72 – Queue Size for Alarm 1
Program 14-72 – Queue Size for Alarm 1
Initialized Default:
✱ ✱ ✱ ✱
Program 14-72 Overview
The system causes the Supervisor
telephone to sound a one second On, one second Off beeping alarm when the number of calls in
the ACD queue exceeds the number of calls set in this program for a time duration set in Program
11-6.
Program 14-8 DATA must be set to "2" if using this option (see Program 11-6 and Program 14-8
for more information).
6-30
Queue Size = 010
SELECT = 72
SELECT = ACD Group No.
Processor
DK40i
RCTUA
RCTUBA/BB, B1CU
RCTUC/D, B2CAU/BU, B3CAU/BU
RCTUE/F, B5CAU/BU
ACD Group Number
DATA = Queue Size
ACD Group Numbers Queue Size
01~08 001~012
01~08 001~016
01~08 001~048
01~16 001~144
01~16 001~200
Queue Size
button to flash and the Supervisor
Strata DK Programming 5/00