Page 1: General Description
726+,%$ Telecommunication Systems Division Digital Business Telephone Solutions General Description Software Release 3.1 Software Release 4.1 Software Release 4.1 and ACD May 1999...
Page 2: Radio Frequency Interference
If such changes affect the CP01, Issue 8, Part I Section 14.1 compatibility or use of the Strata DK system, the telephone company will notify you in Notice: The Industry Canada label identifies certified equipment. This certification advance to give you an opportunity to maintain uninterrupted service.
Page 3: Table Of Contents
Contents Introduction Organization............................ix Conventions............................. x Related Documents/Media ........................x Chapter 1 – Strata DK14 KSU Architecture............................ 2 Digital Telephone/Central Office (CO) Line Circuits..............2 Optional Printed Circuit Boards......................3 Central Office Line/Digital Telephone Interface Unit (QCDU2) ............ 3 Standard Telephone Interface Unit (QSTU2)................... 3 DTMF Receiver/ABR Tone Detector Unit (QRCU3)..............
Page 4 Station PCBs ............................35 Digital Telephone Interface Unit (PDKU2) ................... 35 Digital/Standard Telephone Interface Unit (RDSU) ..............35 Strata AirLink Wireless Interface Unit (RWIU) ................36 CO Line/Digital Telephone Interface Unit (KCDU) (DK40i only) ..........36 Electronic Telephone Interface Unit (PEKU) ................36 Standard/Electronic Telephone Interface Unit (PESU)..............
Page 5 Headset/Loud Ringing Bell Interface (HHEU) ................53 Speaker Off-hook Call Announce (DVSU)..................54 Stand-alone Data Interface Unit (PDIU-DS) ..................54 Cordless Digital Telephone (DKT2004-CT) ..................54 Strata AirLink Wireless Handset ......................55 Features............................55 PC Digital Telephone (PC-DKT)......................56 PC Attendant Console (DK-PCATT)....................57 Direct Station Selection (DSS) Console ....................
Page 6 Multiple FCC Registration ......................78 Music-on-hold (MOH) ........................78 Night Ringing Over External Page....................78 Night Ringing Over Selected Page Zones ..................78 Non-blocking Talk Paths ........................ 78 Off-premises Station........................78 Outgoing Call Restriction....................... 79 Strata DK General Description 5/99...
Page 7 Continuous Dual-tone Multi-frequency (DTMF) Tone..............94 Data Call Button ..........................94 Direct Station Selection (DSS) Buttons..................94 Direct Station Selection (DSS) Console Features ................94 Directory Number [DN] Buttons....................95 DISA Security Code Revision......................95 Strata DK General Description 5/99...
Page 8 Dial “O” For Attendant......................... 103 Dial Outside Number For Station User ..................103 Direct Station Selection (DSS) ..................... 103 Directory Display and Dialing...................... 103 DTMF Signaling from Dial Pad ....................103 Emergency Calls........................... 103 Emergency Page ........................... 103 Strata DK General Description 5/99...
Page 9 Trunk Group Busy Indication....................... 107 Trunk Group Control ........................107 Volume Control ..........................107 Windows PC Operation ........................ 107 Appendix ............................. 109 Network Requirements........................110 Customer-supplied Peripherals and Interfaces..................111 Station Specifications.......................... 112 Glossary ............................... 117 Index ............................... 121 Strata DK General Description 5/99...
Page 10 Contents Chapter 6 – Features viii Strata DK General Description 5/99...
Page 11: Introduction
Strata DK424 Organization This document is divided into the following major topics: Chapter 1 – Strata DK14 presents the Strata DK14 system overall and covers the basics of: capacities, system expansion and configuration, power requirements, technology, and maintenance. Chapter 2 – Strata DK40i presents the Strata DK40i system overall and covers the basics of capacities, system expansion and configuration, power requirements, technology, and maintenance.
Page 12: Conventions
Means “through.” Example: 350 ~ 640 Hz frequency range. Grey words within the printed text denote cross-references. In the electronic See Figure 10 version of this document (Strata DK Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext. Related Documents/Media The following documents and CD-ROMS can be used to reference further information about the Strata DK systems.
Page 13 Keyprint 2000 User Guide provides instructions for the Keyprint 2000 software printing package which allows you to print and store custom button label keystrips for Strata DK 2000- series 10-button or 20-button digital telephones, 20-button add-on modules, and 60-button digital DSS consoles.
Page 14 Strata DK Library CD-ROM enables you to view, print, navigate and search publications for Strata DK14, DK40 and DK424 digital business telephone systems. It also includes Strata DK424 ACD Documentation, including the Strata DK424 Call Center Solutions General Description, ACD Agent Guide, ACD Supervisor’s Guide.
Page 15: Chapter 1 - Strata Dk14
Strata DK14 This chapter provides an overview of the Strata DK14 System and its capacities. The Strata DK14 Base Key Service Unit (KSU) is a compact system that provides many of the features offered by much larger systems. The Strata DK14 KSU is designed...
Page 16: Ksu Architecture
Strata DK14 KSU Architecture KSU Architecture The Strata DK14 KSU contains the main processor, operating software, circuitry and the following components (see Figure HPFB6 1 or 2 BATT HPFB reserve power units SIO 2 6-wire RJ11 Modular Jack SIO 1...
Page 17: Optional Printed Circuit Boards
PDIU-DSs, and door phones. The DK14 supports up to six door phones. It does not support a DDSS console. Up to two QCDU2 PCBs can be added to the DK14. Each line supports Caller ID when optional equipment is added.
Page 18: Power Supply
2 ringers maximum per circuit, high or low position Reserve Power One or two optional Reserve Power Battery and Chargers (HPFBs) can be connected to the Strata DK14 power supply to maintain normal operation during a power failure. The estimated battery time for one or two HPFBs is shown below.
Page 19: Music-On-Hold (Moh) Interface
Night Mode, or to provide on-off control for a MOH source. Maximum Line/Station Configurations The maximum line and station configurations for DK14 are shown in Table Table 3...
Page 20: Functional Block Diagram
Strata DK14 Functional Block Diagram Functional Block Diagram Figure 3 shows the Strata DK14 KSU PCBs and the available lines, stations and peripherals. Basic voltage and cabling information is also included. 115 ± 10VAC (0.7 AMP) DK14 Key Service Unit...
Page 21: System Technology
CMOS circuits minimizes system power requirements. Stored Program Control The system uses a 16-bit microprocessor for stored program control. The Strata DK14 System operating software is stored on Read Only Memory (ROM), and individual configuration and custom programming is stored on Random Access Memory (RAM). A lithium battery with a life span of at least six years preserves RAM in the case of a power failure.
Page 22: Maintenance And Programming
The DKBackup software program is also available. The program consists of a small subset of DKAdmin functions which can perform backup, restore and upgrade functions, but cannot edit customer databases. Strata DK General Description 5/99...
Page 23: Chapter 2 - Strata Dk40I
This chapter provides an overview of the Strata DK40i System and its capacities. The Strata DK40i Base Key Service Unit (KSU) is a compact system that provides many of the features offered by much larger systems. The KSU is designed for convenient wall-mounting and...
Page 24: Peripherals
DKAdmin PC (or external modem for remote maintenance); or VM SMDI; or an SMDR port to connect a call accounting device or printer. An Expansion Unit RS-232 interface PCB is required if all three features are needed. Strata DK General Description 5/99...
Page 25: Base Ksu Architecture
Base KSU Interior Digital Telephone Circuits The main circuit board (TMAU2) in the Strata DK40i Base KSU has eight integrated circuits that can connect to Toshiba-proprietary digital telephones (including the cordless telephone), Stand- alone Data Interface Units (PDIU-DSs), Digital Door Phone/Lock Control Units (DDCB), and Digital Direct Station Selection Consoles (DDSS).
Page 26: Isdn Bri S/T Circuits (Tbsu)
The optional KSTU2 provides four circuits that can interface with DTMF for rotary dial standard telephones and other single-line devices, including: Strata AirLink Wireless Base Station Interface Adapters (BSIAs) and handsets, fax/modems (14.4 bps max.), Voice Mail and Auto Attendant devices, off-premises stations, alternate BGM source and dictation equipment.
Page 27: Power Supply
14,400 bps maximum The power supply provides a built-in charger for the batteries (see Table 6). Two customer- supplied 12-volt batteries can be connected to the power supply to maintain fully functioning operation during a power failure. Strata DK General Description 5/99...
Page 28: Power Failure Interface
Expansion telephone PCBs (see Figure 7). See Chapter 4 – PCB Slots Universal Slot PCBs for descriptions of PCBs. Side Cover Expansion Cover 4243 Figure 7 Expansion KSU Interior Strata DK General Description 5/99...
Page 29: Typical Line Configurations
BRI Station Circuits Attaining maximum system capacities depends on power consumption of a particular configuration. Power factor calculations in accordance with the Strata DK I&M Manual will determine if the maximum capacities in these tables can be reached. Stations can be a combination of ISDN TE-1 and TA S-type devices and digital, electronic or standard telephones.
Page 30: Functional Block Diagram
Strata DK40i Functional Block Diagram Functional Block Diagram Figure 8 shows the Strata DK40i Base and Expansion KSU PCBs and the available lines, stations and peripherals. Basic voltage and cabling information is also included. DK40i Base Key Speaker Service Unit...
Page 31: System Technology
CO line PCBs. Custom Electronic Circuitry Large Scale Integration (LSI) technology enables the Strata DK40i circuit designs to be simple and efficient. Gate arrays using very large scale integration save vast amounts of space by using the latest technology. More circuitry fits onto smaller PCBs for a more compact system. Widespread use of CMOS circuits minimize system power requirements.
Page 32: Strata Airlink Wireless System
Strata AirLink Wireless System Strata AirLink Wireless System The Strata AirLink™ Wireless Telephone system that is configured to standard ports of the Strata DK and many non-Toshiba telephone systems has software that enables a System Administrator or technician to quickly diagnose error messages, alarms, and traffic conditions by viewing a PC monitor before troubleshooting the hardware.
Page 33: Chapter 3 - Strata Dk424
Strata DK424 This chapter presents the Strata DK424, a private telephone system tailor-made for small- to medium-sized business applications. It employs state-of-the-art technology to provide users with an efficient, easy-to-use, feature-rich telephone system. A modular design and a choice of four common control units enables the system to fit a variety of customer needs and capacities.
Page 34: Expansion And Configuration
PCBs. Slots “S_1” ~ “S_6” are available with the RCTUA, RCTUBA/BB, or RCTUC/D. Slots “S_7” and “S_8” are only available with the RCTUE/F processor. See Figure 11 for slot numbers. The number of expansion cabinets varies according to processor capacity (see Tables 16~19. Strata DK General Description 5/99...
Page 35: Printed Circuit Boards (Pcbs)
AC IN 2521 Figure 11 Expansion Cabinet Interior Cabinet PCB Subassemblies Subassemblies can be added within the Strata DK cabinets to provide additional features or to increase line capacity. Also see “Summary of PCBs and Subassemblies” Page DTMF Receiver Subassembly (RRCS) The RRCS translates DTMF tones from DID/Tie/ANI/DNIS/DISA lines, built-in AA, DTMF standard telephones, and other peripheral devices to data signals for the system.
Page 36: Maximum Line/Station Capacities
11~19. Attaining maximum system capacities depends on power consumption of a particular configuration. Power factor calculations in accordance with the Strata DK I&M Manual will determine if the maximum capacities in these tables can be reached. Configurations for a fully expanded system can range from 84 lines/336 stations to a squared system of 200 outside lines/224 stations.
Page 37 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets 7 Cabinets RCTUA RCTUBA/BB RCTUC/D RCTUC/D RCTUC/D RCTUC/D RCTUE/F Lines Stations Lines Stations Lines Stations Lines Stations Lines Stations Lines Stations Lines Stations Strata DK General Description 5/99...
Page 38 PRI channels can be in increments of 23B+1D or 47B + 1D. Each B channel represents a PRI CO line 1. The maximum number of PRI lines for 2 cabinets is 47, 3~6 cabinets is 141 and 7 cabinets is 188. Strata DK General Description 5/99...
Page 39 RBUS PCBs. ISDN BRI PCBs will be available with a future release of DK424 software. Each BRI line circuit (S/T or U) provides two BRI CO lines (B channels) for incoming/outgoing calls. 5. Other lines include analog and digital (T1 or PRI) loop start, ground start, DID, and Tie lines. Strata DK General Description 5/99...
Page 40: Power Requirements
A fully loaded Strata DK424 requires an input power source of 115VAC ± 10VAC (105VAC ~ 125VAC), 17.5 amps., 50/60 Hz. (see Table 20).
Page 41 9 CCS per station system-wide 36 CCS per ACD/SMIS station Note There are system limits for the number of simultaneous Agents depending on traffic. See the Strata DK Call Center Solutions General Description for details. Strata DK General Description 5/99...
Page 42: Floor Mount Hardware
19.5A 22.7A Underwriters’ Laboratory (UL) and local electrical codes require certain standards for connecting commercial AC and reserve power to the Strata DK424 system. Table 22 describes which assemblies may be required to meet UL and local electrical code standards.
Page 43: Functional Block Diagrams
Cabinet Battery Music Source: Background Music Power Supply and/or Music-on-hold Battery Charger Battery Twisted Pair (2 or 4 Batteries) Main Distribution 1. Customer-supplied equipment. Frame (MDF) 4248 Figure 12 KSU Processor and Optional Interface PCBs Strata DK General Description 5/99...
Page 44 8-wire Modular Jacks 2 Circuits (NT-1) Voice/Data (2B+D) 2. Customer-supplied equipment. 3. RBUU/RBUS (Release 4.2). 4. U, S, T, R are ISDN reference 4272 model termination points. Figure 13 CO Line Side Functional Block Diagram Strata DK General Description 5/99...
Page 45 Mail (Option PCB, Telephone Circuits RDSU/RSTU2 RS-232 Cables Base Station 1 Only) -48 Volt Handsets Loop Supply Modem Strata AirLink Base Station Interface Adapter (BSIA) Base Station 2 1-pair Modular Cords PEKU EOCU 8 Electronic (Option PCB DPFT Telephone Circuits...
Page 46: System Technology
Read Only Memory (ROM), and individual configuration and custom programming is stored on Random Access Memory (RAM) for Strata DK. A lithium battery with a life span of at least six years preserves RAM in the case of a power failure.
Page 47: Strata Airlink Wireless System
Strata AirLink Wireless System Strata AirLink Wireless System The Strata AirLink Wireless Telephone system that is configured to standard ports of the Strata DK and many non-Toshiba telephone systems has software that enables a System Administrator or technician to quickly diagnose error messages, alarms, and traffic conditions by viewing a PC monitor before troubleshooting the hardware.
Page 48 Strata DK424 Strata AirLink Wireless System Strata DK General Description 5/99...
Page 49: Chapter 4 - Universal Slot Pcbs
Universal Slot PCBs This chapter describes each of the PCBs that install into the universal slots of the Strata DK40i Expansion KSU and the DK424 Base/Expansion Cabinets. The following paragraphs categorize the cards according to their function. Descriptions here apply to both DK40i and DK424 unless noted otherwise. The DK14 does not support any universal slot PCBs.
Page 50: Strata Airlink Wireless Interface Unit (Rwiu)
Station PCBs Strata AirLink Wireless Interface Unit (RWIU) The RWIU interfaces the DK40i and DK424 with the Strata AirLink Telephone wireless system. The card functions as a protocol converter between the Base Stations and the PBX. It has four digital circuits that connect to four Base Stations using industry standard RJ11 jacks. Roaming and handoff functionality are present between all four Base Stations.
Page 51: Console Pcbs
The RATU can support four attendant consoles. Multiple consoles enable automatic load-sharing on a rotation basis from a central call queue, increasing call handling efficiency. The RATU PCB in the Strata DK424 system cabinet connects to the PC Attendant Console Interface (RATI) via two pair of wires.
Page 52: Loop Start Co Line Interface Unit (Rcou)
All RDTU line types are two-way and can be used for incoming and outgoing calls. Any RDTU, DID/DOD, or Tie channel can be configured in system programming to receive DNIS and/or ANI information from long distance carriers. Strata DK General Description 5/99...
Page 53: Isdn Primary Rate Interface Unit (Rptu) (Dk424 Only)
D channel and reduces the system’s basic capacity by two station ports and two CO lines. See “ISDN Basic Rate Interface (BRI)” on Page 73 for more information. Note RBSU/RBSS will be available with DK424 and DK40i Release 4.1. Strata DK General Description 5/99...
Page 54: Isdn U-Type Basic Rate Interface Unit (Rbuu) (Dk424 Only)
TE). Each circuit is 2B+1D. Network and/or station side RJ45, ISDN TIA-568A (Host for the RBSS) Station side only attaches to 2 ISDN BRI, S point circuits (2B+D RBSS RJ45, ISDN TIA-568A RBSU each) 1 RBSS subassembly per RBSU Strata DK General Description 5/99...
Page 55 PC or maintenance terminal (local (All PCB amphenol or remote) connectors are female) Provides remote maintenance 300 attaches to bps or 1200 bps full-duplex modem PIOU and IMDU None for DKAdmin or DKBackup. 1 per PIOUS PIOU/PIOUS. Strata DK General Description 5/99...
Page 56 Message Waiting lamp (RSTU2 only) Fax machines ACD Announcer Strata Airlink wireless telephones Optionally interfaces to the RSTU2 attaches to 48 volt circuit for up to 8 standard and RDSU to extend loop length of RSTU2 and...
Page 57: Option Interface Pcbs
(DK424 only) Local or Remote Maintenance for DKAdmin or DKBackup PC. RWIU Digital Wireless Handsets: same as 4 RJ11 jacks to support 4 Strata PDKU, except no DDSS console, None AirLink Integrated Base Stations Stand-alone cordless telephone, PDIU-DS, or DDCB...
Page 58: Simplified Option Interface Unit (Pious)
2. These functions are standard (built-in) to the DK40i Base KSU. External Page Interface Unit (PEPU) The PEPU is a reduced version of the PIOU and PIOUS, providing most of the Paging and Relay Contact options offered by these other optional PCBs. Strata DK General Description 5/99...
Page 59: Single Serial Interface Unit (Rssu)
SMIS for ACD, Insight DK, or SMDI features. 4. Insight DK, Call Center Viewer and SMIS for ACD requires that the system processor (RCTU PCB) must be equipped with an RKYS3 or higher feature key. Strata DK General Description 5/99...
Page 60: Serial Interface Unit (Rsiu, Dk424 Only)
Universal Slot PCBs Option Interface PCBs Serial Interface Unit (RSIU, DK424 only) The RSIU provides up to four interface ports that allow the Strata DK424 system to connect to the following: Voice Mail system with RS-232 SMDI ACD/SMIS system or Call Center Viewer...
Page 61 This chapter discusses the current line of Strata DK telephones and peripherals that are compatible with DK14, DK40i and DK424. The Strata DK40i and DK424 systems can also support all older Strata digital telephones and most Strata electronic telephones. A large number of widely used and sophisticated features are available to Strata DK station users.
Page 62: Chapter 5 - Stations And Peripherals Digital Telephones
Stations and Peripherals Digital Telephones Digital Telephones The Strata DK supports the latest line of Strata DKT2000-series digital telephones, which offer station users a number of useful features that are easy to access (see Figure 15). LCD Display Handset LCD Control/Soft...
Page 63 LCD. The DKT2001 connects to same digital station port as other 2000- series digital telephones. This makes it compatible with all Strata DK and Perception systems that support digital station ports.
Page 64: Liquid Crystal Display (Lcd) Telephones
(Personal) Speed Dial numbers. They can call any of these numbers by scrolling through the directory on the LCD, selecting the desired name, and pressing a line access button. LCD users can also scroll the system common speed dial directory. Strata DK General Description 5/99...
Page 65: Speakerphones
The Volume up/down button provides independent control of the handset, speaker, and ring volumes. +ROG The Hold button places internal [DN] and outside calls on hold. Can also be used to place calls on Exclusive Hold. Strata DK General Description 5/99...
Page 66: Peripherals
Peripherals Peripherals The Strata DK supports several types of stations and customer-supplied peripheral devices, such as attendant consoles, Direct Station Selection (DSS) consoles, door phones for visitor screening, a music source for MOH, a speaker for BGM and Paging, Toshiba Stratagy systems and Voice...
Page 67: Digital Telephone Upgrade Options
Up to two DADMs can be attached to a telephone to provide 40 buttons to supplement the telephone’s 10 or 20 buttons. DK14 supports up to 8 DADMs DK40i supports up to 12 DADMs DK424 supports up to 200 DADMs...
Page 68: Speaker Off-Hook Call Announce (Dvsu)
An extended operation battery is also available to provide over five hours of talk time. The cordless digital telephone either attaches to a Toshiba DKT2000-series corded digital telephone or is used as a stand-alone. It provides many sophisticated Strata features: LCD provides information such as User Name, DNIS and Caller ID...
Page 69: Strata Airlink Wireless Handset
Operating in the 1.9 GHz Unlicensed Personal Communication Service (UPCS) range, it represents state-of-the-art design and engineering. The handset can access up to eight separate Strata AirLink wireless systems enabling movement from building to building, system to system.
Page 70: Pc Digital Telephone (Pc-Dkt)
Analog port enables you to connect a speakerphone, cordless phone or other external device, or if you choose, send faxes and data from your PC telephone line through the Strata DK system. Customize ring tones to identify internal, external, recall, and emergency calls. It also can play separate sound wave (.WAV) tones to give each telephone line its own ringing sound...
Page 71: Pc Attendant Console (Dk-Pcatt)
PC Attendant Console (DK-PCATT) PC Attendant Console (DK-PCATT) Operators can process a heavy load of incoming calls quickly and efficiently using the Strata DK PC Attendant Console for Microsoft Windows. The console is not available for the RCTUA processor, DK40i or DK14. The console consists of the following items:...
Page 72: Direct Station Selection (Dss) Console
“hot line.” For example, a door phone can be used for calls between an office and a warehouse (requires DDCB). DK14 can have up to 6 door phones DK40i can have up to 9 door phones DK424 can have up to 12 door phones (see...
Page 73: Door Phone And Lock Control Unit (Ddcb)
For Stratagy voice mail processors, a standard telephone PCB is also required (QSTU2, KSTU2, RDSU, RSTU2). The Strata DK supports in-band DTMF voice mail integration for all of the above voice mail systems and requires DTMF receivers: DK14 requires the QRCU3 for DTMF voice mail integration.
Page 74: Cabling And Connectors
PPTC RS-232-to-modular adapters. The Strata AirLink Wireless Telephone system configured to standard ports (RSTU2) connects to all Strata DK systems using the Base Station Interface Adapters (BSIAs) and one or two Base Stations. The Strata AirLink Wireless Telephone system configured to digital ports interfaces to the DK40i and DK424 (standard cabling and connectors) using the proprietary RWIU PCB.
Page 75: System Features
Auto Dial the “abandoned call” ANI and Caller ID numbers. DK14 and DK40i can store up to 200 ANI and Caller ID abandoned call numbers DK424 can store up to 2,000 ANI and Caller ID abandoned call numbers For DK14/DK40i/DK424, stations can be programmed to store from 0 to 100 abandoned call numbers in increments of 10.
Page 76: Alarm Sensor (Dk40I And Dk424 Only)
This amplifier provides a louder sound level on these types of calls and requires two circuits on a PEKU or PESU PCB installed in the Strata DK per amplifier. A maximum of two (DK40i) or four (DK424) amplifiers per system can automatically connect to any two CO line conference. This feature is available for the Strata DK40i and DK424.
Page 77: Automatic Number Identification (Ani)
ACD Music Interface Ports (1 per Group) ACD Announce Interface Ports (3 per Group) 1. There are system limits for the number of simultaneous Agents depending on traffic. See the Strata DK424 Call Center Solutions General Description for details. Automatic Number Identification (ANI) LCD telephones can display the telephone number of the calling party for direct, incoming, transferred, and Call Forwarded calls.
Page 78: Automatic Release From Hold
1. DNIS calls can be received independently or simultaneously with ANI “calling number” digits. ANI-only calls (without DNIS) can also be routed to one destination shown in this table. 2. Not supported by DK14. Automatic Release from Hold If an outside caller on hold hangs up, the system will automatically disconnect the call and free the line for other calls.
Page 79: Caller Id
Caller ID (CLID) information displays on direct, incoming, transferred, and Call Forwarded calls. For PCs, CLID allows both the caller’s name and number to be sent. If the Strata DK system is programmed to receive both ANI and DNIS information on incoming calls, the station user can...
Page 80: Computer Telephony Integration (Cti)
Any TAPI-enabled PC software is compatible with Strata DK systems. The most common types of application are database look-up and pop-up screens that provide information on the calling party. From a Strata DK system, Caller ID, ANI, DNIS and call processing information can be passed from the digital telephone to the application computer.
Page 81: Conferencing
[DN] basis. It is also possible to direct loop or ground start CO line calls to the Strata DK built-in AA on a delayed ring basis. In this case, the telephone(s) that initially ring will stop ringing when the AA answers.
Page 82: Dialed Number Identification Service (Dnis) (Dk40I And Dk424 Only)
Page External Telephone Network Numbers All DNIS/DID/Tie numbers that ring into the Strata DK can be routed externally to any outside telephone number. Depending on the application, the caller DNIS name may be passed to the destination Strata DK when routed over the telephone network.
Page 83: Direct Inward System Access (Disa)
DISA is available to any quantity of ground or loop start lines (not Tie or DID), either directly or through the Strata DK built-in AA. It enables privileged users to take advantage of the benefits of the Strata DK even when they are not on the premises. An optional tone receiver PCB (QRCU3, K5RCU or RRCS) is required for DISA.
Page 84: Dtmf Back Tone
The Strata DK is not involved in the translation of CESID into Automatic Location Information (ALI). The Strata DK40, DK40i and DK424 can accept a call dialed as “911” or “9” + “911” from any extension and deliver it to a specially programmed, single-line telephone port that connects to customer-provided, emergency call adjunct equipment.
Page 85: External Page Zones
National Emergency Number Association (NENA) at www.NENA.org. External Page Zones The Strata DK40i can support up to four External Page Zones and DK424 can support up to eight (Tables 24 and 25). Station users can access one, four or eight zones simultaneously by dialing a brief access code.
Page 86: Handsfree Directory Number Paths
Features System Features DK14 and DK40i each support up to five Paging Groups, including the All Call Page Group. DK424 supports to up to nine Paging Groups in systems operating with the RCTUC/D and RCTUE/F common control units (up to five are supported with either the RCTUA or RCTUBA/BB).
Page 87: Integrated Services Digital Network (Isdn)
23 64-kbps bearer channels and one 64-kbps data (control) channel, with total bandwidth of 1.544 mbps. PRI is designed as the trunk interface to the ISDN network. PRI connects the Strata DK424 telephone system to an intra- or inter-LATA communication provider. PRI can be used to send/ receive voice and/or data.
Page 88 D-channel. The Strata DK system will support one additional PRI (two circuits to be linked with one D- channel). This extends the number of call-by-call B-channels to 47 (2 x 24 minus 1). This provides better performance and cost savings in high volume ISDN PRI applications.
Page 89: Least Cost Routing (Lcr)
Strata DK as the Listed Directory Number (LDN), will be the number sent. In this case, the system can send a fixed number (assigned in the system) or it can use the DID programming to determine the number to be sent.
Page 90: Line Groups
It is interrupted for hardware upgrades. Memory Protection If the power fails, the Strata DK has an internal battery backup that protects data and the customer’s programmed configuration. This information will be maintained within a powerless system for at least six years.
Page 91 Features System Features Primary Directory Number [PDN] Each station in the Strata DK has a unique [PDN]. This [PDN] can appear on multiple buttons (up to four) of the primary station. Secondary Directory Number [SDN] When the [PDN] of a station appears on another station, it becomes an [SDN]. Any [PDN] can appear as an [SDN] on all other Toshiba telephones in the system.
Page 92: Multiple Fcc Registration
Station 200 is assigned to Steve, Station 201 is for Susan, etc. Multiple FCC Registration The DK14 and DK40i can be configured as either a key or hybrid system with separate FCC registration numbers for each type. The DK424 can be configured as either a key, hybrid, or PBX system with separate FCC registration numbers for each type.
Page 93: Outgoing Call Restriction
Refer to the appropriate configuration chapter in the Strata DK Installation & Maintenance Manual. During normal operation with AC power, in the DK14 or DK40i Base KSU, the PF telephone connected to the base KSU PF jack does not function.
Page 94: Remote Administration/Maintenance
PBX and Central Office telephone systems to integrate with voice mail systems. SMDI does not support Strata DK DNIS mail box routing. SMDI interface requires that the Strata DK have a WSIU, TSIU, PIOU, PIOUS, RSSU, or RSIU PCB installed.
Page 95: Speed Dial
DK424 RCTUE/F can have up to 800 System Speed Dial numbers. Station Speed Dial The Strata DK14, DK40i, and DK424 Systems provide up to 40 personal Station Speed Dial numbers for each individual user. Each user Station Speed Dial numbers are exclusive to that user, and are not available to other station users.
Page 96: Station Message Detail Recording (Smdr)
ACD groups. The DK14, DK40i, and DK424 provide a maximum of 16 DH groups. The queue can contain up to 10 calls per group. A telephone can be a member of more than one (up to 16) DH group. Up to 32 telephone [PDNs] can be programmed in any rotation order desired in each DH group.
Page 97: System Programming Through A Station
When a tandem connection is set up with a [DN] only, the [DN] must appear on the originating DKT or EKT. With DK14 and DK40i, standard telephones and VM ports that set up a tandem CO line connection cannot release from the connection.
Page 98: Tenant Service
CO line ringing assignments. Tie Lines Tie lines can link the Strata DK40i or DK424 to other Strata DK systems or PBXs that support Tie lines. Incoming Tie line calls can be routed to ring a number of destinations within the Strata DK...
Page 99: Toll Restriction Override By System Speed Dial
Routing ANI/DNIS calls directly to a voice mailbox can be set for all calls or just calls during a particular system mode (Day, Day2, or Night). This feature is available with in-band VM integration only, not with SMDI. Strata DK General Description 5/99...
Page 100 [PDN], and up to four (flexible) message buttons for each of the [PhDN]. Voice Mail Control via Station On DK14 and DK40i, station users can control voice mail equipment from their telephone dial pads. when not connected in a conference call. With DK424, Release 3.2 and above, DK424 station users can control voice mail equipment on a conference call with other station’s internal or...
Page 101 External Page Interface System Program Administration Software External Page Zones Station Message Detail Recording (SMDR) External Amplified Speaker Tie Lines Ground Start CO Lines Voice Mail Interface (SMDI) Some feature implementation may require additional auxiliary equipment. Strata DK General Description 5/99...
Page 102 Telephone Pickup Groups Tenants Toll Restriction (AC/OC) Table Toll Restriction Classes Verified Account Codes Voice Mail SMDI 1. Requires additional customer-supplied hardware. 2. Personal Messages includes: timed reminder memo and station speed dial memo. Strata DK General Description 5/99...
Page 103 3. To install the maximum of 28 total DKTs and EKTs in the DK40i, up to 16 of the stations can be EKTs and at least 8 of the stations must be DKTs. 4. Maximum capacity of DKT/EKT stations per DK424 cabinet is 62, less for EKT 2000, 3000 (Power Factor limitation). Strata DK General Description 5/99...
Page 104: Station Features
The system will call back the station when it rings the number. ABR is compatible with LCR and ISDN, but is not compatible with outgoing DID or Tie line calls. ABR requires the QRCU3 on DK14 and K5RCU option PCB for the DK40i; it is standard on the DK424. Automatic Callback (ACB) Station users that call busy or Do Not Disturb (DND) stations can set ACB and have the system call them back when the busy or DND station or trunk group becomes available.
Page 105: Automatic Line Selection
On DK424, Release 3.2 and above, a telephone can be designated as the Call Forward controlling telephone in applications that require ground and loop start CO lines to ring a group of telephones. In DK14 or DK40i, and prior releases of DK424, CO lines that ring more than one telephone do not Call Forward.
Page 106: Call Park Orbits
Orbits are available to any type of telephone, including standard telephones. If a call is parked, but not retrieved within a preprogrammed time period, it will recall the parking telephone. The Park recall time is set individually for each station. Strata DK General Description 5/99...
Page 107: Call Pickup
If the called station is not available or is busy, the call automatically camps-on to it. This feature is helpful to people who process a large number of calls with no time to wait for transferred calls to be answered. Strata DK General Description 5/99...
Page 108: Call Transfer Music Or Ringing Option
DSS buttons can also be assigned on DADMs. Direct Station Selection (DSS) Console Features On DK40i and DK424, digital and electronic telephones can operate with DSS consoles, which offer the following features: Automatic CO line Hold Strata DK General Description 5/99...
Page 109: Directory Number [Dn] Buttons
Directed Call Pickup. No other station can pick up the call by simply pressing the [DN] or line button that the call is being held on. Strata DK General Description 5/99...
Page 110: Executive Override
Its LED indicates the availability of modems. The telephone must be equipped 0RGHP with an Integrated PC Interface Unit (RPCI) for button applications. Modular Handset and Line Cords All Toshiba telephones are equipped with modular handset and line cords. Strata DK General Description 5/99...
Page 111: Modular Headset
System dial tone, dial pulsing, ringing, and the voice of the answering party are all heard over the telephone speaker. The handset does not need to be lifted until after the party answers, and on speakerphone models does not need to be lifted at all. Strata DK General Description 5/99...
Page 112: Personal Computer Interface (Rpci-Di)
After dialing a telephone number, a digital telephone user can “save” the number by pressing an optional feature button. The system will automatically redial the saved number when the user accesses a [DN] or CO line and presses the button again. Strata DK General Description 5/99...
Page 113: Speed Dial Buttons
Hold, [PDN] access, and Conference/Transfer (2 digits each)—can be stored. More than one feature can be linked under one button to allow functions like placing a line on hold and accessing the Page system with the touch of one button. Strata DK General Description 5/99...
Page 114 Direct Station Selection Console Features Directory Number Buttons DISA Security Code Revision Distinctive Ringing - CO vs. Station Distinctive Ringing - Station (for CO calls) DKT – Digital Telephone EKT – Electronic Telephone ST – Standard Telephone Strata DK General Description 5/99...
Page 115 Standard on DK424; optional on DK14 and DK40i. May require customer-supplied hardware. The DKT2001 can receive handset OCA, but cannot respond (no button). Not applicable on DK14 or DK40i. DK424 requires software Release 3.2 or higher. Strata DK General Description 5/99...
Page 116 Features PC Attendant Console Features PC Attendant Console Features The Strata DK PC Attendant Console (DK-PCATT) offers many new features, not available on the older model DK Attendant Console (see Table 36 on Page 108). Additionally, it offers most of the features available on digital telephones and the older DK Attendant Console.
Page 117: Call Waiting Count
An attendant console equipped with an assigned button can Page the All Call Page group. The Page sounds over the speakers of all idle telephones in the All Call Page group, but does not sound over the external paging speakers. Strata DK General Description 5/99...
Page 118: Feature On-Line Help
On-line Help provides feature instructions at the touch of a button or a click of the mouse. It functions the same as other Windows PC applications. On-line Help provides more details than the Soft Key feature prompts. For even more detailed explanations and instructions, refer to the Strata DK PC Attendant Console User Guide.
Page 119: Interposition Call Transfer
Attendant can display a list of messages for that caller and read them back. Multi-tasking The Strata DK-PCATT software runs as a standard Windows application. Toshiba recommends using a dedicated PC for the console to maximize response time and efficiency. However, other applications can be run simultaneously on the same PC, enabling the Attendant to use the PC for multi-tasking purposes.
Page 120: Name Or Number Dialing
RCTUE/F can be stored in the speed dial list. From the console, the Attendant enters the names for the speed dial numbers; these names can be different from those entered in the system records, so the Attendant can customize them. Strata DK General Description 5/99...
Page 121: Split/Switch Button
The Vol Up and Vol Dn buttons adjust the console’s ringing and handset/headset volumes. Windows PC Operation The Strata DK PC-ATT software runs on the computer as an application within Windows. Toshiba recommends using a dedicated PC for the console; however, other applications can run simultaneously on the same PC.
Page 122 Call Park External Speakers Telephone Speakers Call Park Orbits Privacy Release Auto Park/Page Saved Number Redial Call Pickup Call Transfer with Camp-On User Programmable Feature Buttons 1. Some feature implementation may require additional auxiliary equipment. Strata DK General Description 5/99...
Page 123: Appendix
Appendix This appendix contains reference information for the DK14, DK40i and DK424 systems and compatible stations. The information here applies to all systems unless noted otherwise. The tables in this appendix include: Network Requirements Customer-supplied Peripherals and Interfaces Station Specifications, which includes these tables:...
Page 124: Network Requirements
3. For information on how to order ISDN PRI/BRI circuits, you should refer to the Toshiba ISDN Training CBT. ISDN circuits may require a customer-provided CSU for PRI and/or Terminal Adapter or Network Terminal units for BRI. In U.S. CSU/TAs must be UL-listed in the U.S. In Canada, they must be CSA certified. Strata DK General Description 5/99...
Page 125: Customer-Supplied Peripherals And Interfaces
Appendix Customer-supplied Peripherals and Interfaces Customer-supplied Peripherals and Interfaces The Strata DK supports many customer-supplied peripheral devices, a number of which are listed Table 38 (with the supporting PCB or data interface unit noted). For a depiction of these devices, see...
Page 126: Station Specifications
2. See manufacturer’s product specifications for exact resistance of device. 3. ISDN station devices (telephones, fax machines, modems, etc.) are classified as Terminal Equipment (TE-1) or Terminal Adapters (TAs). There are generally two models available for each particular device: S-type or U-type. Strata DK General Description 5/99...
Page 127 9.5 inches Handset with Handset Cradle (RATHC) (DK424 only) (70 mm) (70 mm) (241 mm) 6.0 inches 2.3 inches 1.0 inches Strata AirLink Wireless Telephone Handset (152 mm) (58 mm) (25 mm) Digital Cordless Telephone (DKT2004-CT) Height Width Depth 3.7 inches 5.0 inches...
Page 128 Supervisor Monitoring Tone 350/440 Hz, 0.5 sec. every 15 sec. Alarm 1 2400 Hz, interrupted at 10 Hz, 1 sec. ON – 0.5 sec. OFF Queue Alarms Alarm 2 2400 Hz, interrupted at 10 Hz, continuous Strata DK General Description 5/99...
Page 129 Provides telephone with 20 (or 40 with two DADMs) additional feature buttons for 1 or 2 DSS, System or Station Speed Dial, or CO line appearances. 1. Only one of the following subassembly types is allowed per telephone: DVSU, RPCI-DI or DADM. Strata DK General Description 5/99...
Page 130 RJ-45, 8-wire modular cable and RJ-45 to DB25 RS-232 modular adaptors Stand-alone DIU: RJ-11 modular connector Integrated RPCI-DI: connected inside digital telephone Stand-alone DIU jumper plugs enable straight wire connection to a DTE or DCE device without null-modem cables or adaptors Strata DK General Description 5/99...
Page 131: Glossary
Calling Line Identification or Calling Number Delivery—Telephone number or name of the calling party sent to the Strata DK system over incoming ground or loop start CO lines. This feature is one of the “CLASS” features offered by some local telephone companies.
Page 132 DISA Direct Inward System Access—Enables an outside party to access the Strata DK system internal stations or outgoing CO lines without having to go through an operator or automated attendant. An optional security code may be set to prevent unauthorized access to outgoing CO lines for through system calling.
Page 133 Liquid Crystal Display—The optional display on digital and electronic telephones that displays calling information. Least Cost Routing. Large Scale Integration—Related to circuit design technology. Strata DK system printed circuit boards (PCBs) use LSI circuit design. Main Distribution Frame—The wiring frame usually located in a phone closet.
Page 134 Super Frame. Single-line Telephone. SMDI Simplified Message Desk Interface—RS-232 link from PIOU, PIOUS, RSSU, RSIS, or RSIU modular jack connected to a voice mail machine to provide Strata DK voice mail integration. SMDR Station Message Detail Reporting. SMIS Software Management Information System (SMIS).
Page 135: Index
(see PC attendant console) call pickup, auto attendant, call transfer DK14 feature key, immediate, DK40i feature key, recall, DK424 feature key, unrestricted to DNS, simultaneous announcements, with camp-on, auto day/night mode switching,...
Page 136 (see DKT2001) system technology, telephones, DK424, features, architecture, interface unit, features, system capacities, floor mount hardware, upgrade options, functional block diagram, digital/standard telephone interface unit, interface PCB options, Strata DK General Description 5/99...
Page 137 (see emergency HMIS) calls and paging, enhanced 911 service, EOCU, incoming call exclusive hold, identification, executive override, statistics, expansion integrated PC Iinterface, cabinets, integrated services digital network (see ISDN) expansion KSU, interposition call transfer, Strata DK General Description 5/99...
Page 138 PCB, microphone cut-off button, circuits, interface options and connectors, modem button, CO line, modular console, handset and line cords, option interface, headset, station, MOH, universal slot, Strata DK General Description 5/99...
Page 139 PC attendant console, RCOU, system capacities, RDDU, split/switch button, RDSU, stand-alone data interface unit, RDTU, standard telephone, RDTU2, features, relay service, interface units external page/door lock control relay, KSTU2, night relay/hold relay, RSTU2, subassembly, Strata DK General Description 5/99...
Page 140 Stratagy DK, StrataControl, volume control, Stratagy DK, StrataLink, system windows features, PC operation, programming, compatibility, technology, wireless handset (see Strata Airlink) troubleshooting, WSIU1, T1/DS-1 interface unit, lines, tandem CO line connections, TBSU, TCIU2, TE-1, telephone application programming interface (TAPI), telephones...
Page 141: Feature Description
726+,%$ Telecommunication Systems Division Digital Business Telephone Solutions Feature Description Manual Software Release 3.1 Software Release 4.1 Software Releases 4.0, 4.1, 4.2 May 1999...
Page 142 Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or Strata is a registered trademark of Toshiba Corporation. Stratagy is a components as engineering or manufacturing methods may warrant. registered trademark of Toshiba America Information Systems, Inc.
Page 143 Direct Inward Dialing (DID) ......................41 Direct Inward System Access (DISA) ................... 42 Distinctive CO Line/Internal Ringing .................... 43 Door Lock Control ......................... 44 Door Phone ............................. 45 DTMF and Dial Pulse CO Line Compatible .................. 46 Strata DK Feature Description 5/99...
Page 144 System Programming Through Station ..................102 Tandem CO Line Connection (Trunk-to-Trunk) ................. 103 Tenant Service ..........................105 Tie Lines ............................106 Toll Restriction ..........................107 Toll Restriction Override Codes....................109 Toll Restriction Override Using System Speed Dial..............110 Strata DK Feature Description 5/99...
Page 145 LCD - CO Line Identification ...................... 160 LCD - Dialed Number Display..................... 161 LCD - Feature Prompting with Soft Key Operation..............162 LCD - Message Waiting Display....................163 LCD - Recalling Station Identification..................164 LCD - Remote/Group Station Messaging ..................165 Strata DK Feature Description 5/99...
Page 146 Speed Dial (SD) Button........................ 190 Timed Reminder ........................... 191 Toll Restriction Override Code Revision ..................192 User Programmable Feature Buttons.................... 193 Chapter 3 – Strata AirLink System Components..........................195 Handset Features ..........................203 FCN Feature Access ........................204 Flash Button..........................205 Lock/Unlock the Dial Pad ......................
Page 147 Volume Control ..........................262 Chapter 5 – Automatic Call Distribution ACD Operation ........................... 263 ACD System Features ......................... 269 After Shift Service ........................270 Automatic Disconnect ........................271 Automatic Number Identification (ANI)..................272 Call Distribution ........................... 273 Strata DK Feature Description 5/99...
Page 148 ACD Call Center Viewer......................325 ACD Software MIS (SMIS) ......................332 Chapter 6 – Hospitality Management Information System Hardware Configurations ........................345 Connection Requirements ........................347 Main Screen ............................347 Glossary ..............................351 Index ................................ 355 Strata DK Feature Description 5/99...
Page 149: Introduction
Introduction This manual pertains to features and capabilities of Strata DK14 Release 1, DK40i Release 1, and DK424 Release 4 digital business telephone systems. Each feature profile includes: System Availability – indicates whether a feature is standard, optional or available only on certain Strata systems.
Page 150: Conventions
Denotes the step in a one-step procedure. Denotes a procedure. Grey words within the printed text denote cross-references. In the electronic version of this document (Strata DK Library CD-ROM See Figure 10 or FYI Internet download), cross-references appear in blue hypertext.
Page 151 Addtional notes and comments are also included. They can consist of either a single step or a series of numbered steps. 2. When the action you perform results in a screen, menu, dialog box, etc., the example to the right displays. Strata DK Feature Description 5/99...
Page 152: Related Documents
Strata AirLink External Wireless Handset User Guide shows how to use the wireless handset configured to Strata DK telephone system Strata DK telephone system and many non- Toshiba systems. Strata AirLink External Wireless Handset Quick Reference Guide contains instructions for operation of commonly used Strata AirLink External Wireless Handset features.
Page 153 DKAdmin/DKBackup User Guide describes how to use the DK Admin/DK Backup interactive software applications, which enable you to easily and quickly custom program and/ or update the Strata DK14/DK40i/DK424 with a user friendly PC display. It also describes how to backup and restore existing Strata DK14/DK40i/DK424 system data using the programs.
Page 154 StrataControl CD-ROM contains the StrataControl software and documentation and enables viewing, downloading, editing, and uploading Strata DK programmed data on a PC. Strata DKQuote CD-ROM contains the DKQuote software and documentation and enables viewing, downloading, editing, and uploading of DKQuote data to a PC.
Page 155: Chapter 1 - System Overview
Strata DK14 The Strata DK14 uses a compact, single cabinet, wall mount design. It provides built-in circuitry for two CO lines and four digital stations. It can be expanded to a maximum capacity of four CO lines and ten stations (eight digital telephone stations and two standard stations).
Page 156: Migration
All Strata DK systems use the same 2000-series digital telephones and wiring. This means a customer growing from as small as a DK14 to as large as a DK424 can use the same telephones. Older digital and electronic telephones are also compatible with Strata DK40i and DK424 systems.
Page 157 System Speed Dial Numbers Station Speed Dial Numbers Speed Dial Digits Speed Dial Digits Chained Account Code Digits 4~15 4~15 4~15 4~15 4~15 4~15 Verified Account Codes DISA Security Code Digits 1~15 1~15 1~15 1~15 1~15 1~15 Strata DK Feature Description 5/99...
Page 158: Feature Availability
Abandoned ANI/Caller ID Number 1000 2000 Primary Directory Numbers Phantom (Multiple) Directory Numbers Feature Availability Refer to Tables 3~5 for features and services that are available for Strata DK systems. Table 3 Strata DK System Feature Availability DK424 DK424 DK424 DK424 Feature DK14...
Page 159 System Overview Feature Availability Table 3 Strata DK System Feature Availability (continued) DK424 DK424 DK424 DK424 Feature DK14 DK40i RCTUA RCTUBA/BB RCTUC/D RCTUE/F CO Line Queuing Computer Telephony Integration (CTI) Conferencing 4 Party 4 Party 4 Party 4 Party 4 Party...
Page 160 System Overview Feature Availability Table 3 Strata DK System Feature Availability (continued) DK424 DK424 DK424 DK424 Feature DK14 DK40i RCTUA RCTUBA/BB RCTUC/D RCTUE/F MW Lamp Generator for 2500 SLTs Modular Expansion System Design Multiple DNs Music-on-Hold Interface Night Ringing Answer Code...
Page 161 System Overview Feature Availability Table 3 Strata DK System Feature Availability (continued) DK424 DK424 DK424 DK424 Feature DK14 DK40i RCTUA RCTUBA/BB RCTUC/D RCTUE/F Toll Restriction Override Codes Toll Restr. Speed Dial Override Transfer Privacy TTY Local Terminal Interface Upload/Download Programming...
Page 162 System Overview Feature Availability Table 4 Strata DK LCD Feature Availability (continued) DK424 DK424 DK424 DK424 Feature DK14 DK40I RCTUA RCTUBA/BB RCTUC/D RCTUE/F Speed Dial Directory Dialing Speed Dial Directory Name Scroll Timed Reminders Std = Standard Opt = Optional...
Page 163 System Overview Feature Availability Table 5 Strata DK Station Feature Availability (continued) DK424 DK424 DK424 DK424 Feature DK14 DK40i RCTUA RCTUBA/BB RCTUC/D RCTUE/F Distinctive Station Ringing 3 Tones 3 Tones 3 Tones 3 Tones 3 Tones 3 Tones Do Not Disturb (DND)
Page 164: System Administration Tools
DKQuote DKQuote is an automated Strata DK system configuration software package that makes it easy for you to determine which system components you need for configuration of a Strata DK system. Use it for original installation or add-ons. DKQuote is like an on-line worksheet that serves as a checklist that even tells you in which slot to install circuit cards.
Page 165 DOS 6.2 or above), which is connected to the system using a PIOU, PIOUS, RSSU, RSIU, TSIU (DK40i) or WSIU (DK14). Customer data can be restored to the Strata DK by sending the data from the PC file to the new initialized system, locally (on-site) or remotely, over telephone lines and modems. The backup...
Page 166 It does not contain and is not designed to accommodate the complete installation and maintenance functions that the DKAdmin package provides. StrataControl is designed for the end user and DKAdmin is designed for the trained service technician. Strata DK Feature Description 5/99...
Page 167: Strata Airlink Wireless Manager
Keyprint 2000 is available on a copy-protected 3.5-inch floppy disk. Strata AirLink Wireless Manager The Strata AirLink™ Wireless Telephone System includes the Strata AirLink Manager administration software that configures the wireless system and handset features on the controller. The software runs diagnostics and enables the System Administrator to check Base Station status and remove or restore service to the Base Stations.
Page 168 System Overview System Administration Tools Strata DK Feature Description 5/99...
Page 169: System Features
Features System Features This section describes the system features for the Strata DK14, DK40i, and DK424. The features apply to all these systems, except where noted. Strata DK Feature Description 5/99...
Page 170: Account Codes
The Strata DK14, DK40i, and DK424 systems can have up to 300 Verifiable Account Codes which can be forced or voluntary. DK424 systems with RCTUE/F processors can have up to 500 Verifiable Account Codes.
Page 171 SMDR for tracking and reporting. Forced and verified account codes can also be used in conjunction with Toll Restriction. Used this way, they function as override codes or as traveling class of service codes. Strata DK Feature Description 5/99...
Page 172: Alarm Sensor
The Alarm Sensor is configured with a customer-supplied alarm. When the sensor detects that the alarm relay is activated, it causes all telephones to sound an alert tone. Any station programmed with the Alarm button (alarm reset) can reset the alarm on a Strata DK system. Benefits Conveniently controlled with an electronic telephone, so that you can have an alarm indication wherever telephones are located.
Page 173: Alternate Answer Point
System Features Alternate Answer Point System Availability Standard on Strata DK14/DK40i/DK424 Alternate Answer Point enables you to answer transferred CO line calls from any station that shares the CO Line button appearance or secondary DN for the destination station. Benefits Ideal for employees who have high mobility and promotes efficiency and better service to callers.
Page 174: Amplified Conference
CO lines together. Up to two amplifiers can be connected on the DK40i and up to four amplifiers on DK424 systems. With Strata DK systems using Amplified Conference, there is negligible loss through the system, and the amplifier compensates for loss in volume over the public network. Any customer-supplied, two-way line amplifier that is FCC registered with Automatic Gain Control (AGC) should be compatible.
Page 175: Auto Attendant
The built-in Auto Attendant feature acts as a round-the-clock attendant that automatically directs incoming calls to stations. Calls can be answered simultaneously depending upon the number of DTMF tone receivers are installed in the system (maximum of 3 in DK14, 5 in DK40i, and 24 in DK424).
Page 176 From one to four primary announcers can be configured on a DK40i or DK424 system and one or two on a DK14 system. Light or normal incoming call traffic and/or short announcements can be handled by one or two announcers, while up to four can satisfy the demands of heavy traffic applications and/or long announcements.
Page 177: Automatic Hold Recall
Automatic Hold Recall System Availability Standard on Strata DK14/DK40i/DK424 When a station user puts a call on hold, the call automatically rings back to that station after a programmable period of time. Hold recall time is normally set at 32 seconds, but can be programmed from 11 to 160 seconds.
Page 178: Automatic Number Identification (Ani)
RCTUE/F processor, up to 1000 on RCTUC/D, up to 400 on 0 8 / 0 2 1 7 : 5 2 RCTUBA/BB, and up to 200 on RCTUA. DK14 and DK40i can store up to 200 ANI abandoned call numbers. Individual stations...
Page 179 Voice mail box/Auto Attendant device 1. DNIS calls can be received independently or simultaneously with ANI “calling number” digits. 2. Not supported by DK14. Computer Applications For computer applications, ANI digits are sent to an individual PC connected using an Integrated PC Data Interface Unit (RPCI-DI).
Page 180: Automatic Release From Hold
Automatic Release From Hold System Availability Standard on Strata DK14/DK40i/DK424 If an outside caller on hold hangs up, the system automatically disconnects the call and frees the line for other calls. This feature applies to DISA, DNIS and/or ANI external routed calls, Auto Attendant, and voice mail calls, as well as regular voice calls.
Page 181: Background Music (Bgm) Interface
One source can broadcast BGM over digital or electronic telephone speakers, the second broadcasts over external speakers, and the third provides music or a recording for MOH. DK14 systems can support two separate music sources, one for MOH, and the other shared by DKT and external speakers.
Page 182: Caller Identification (Id)
DK40i – TCIU2, RCIU2 and RCIS PCBs DK424 – RCIU2 and RCIS PCBs On the DK14 system, the WSIU PCB provides an RS-232 interface to a customer-provided Caller ID interface device (TC-1041). CO lines that receive Caller ID must be cross connected to the TC- 1041 (MLX-41) Caller ID interface box.
Page 183 The DK424 system stores up to 2,000 abandoned calls with the RCTUE/F processor, up to 1000 on RCTUC/D, up to 400 on RCTUBA/BB, and up to 200 on RCTUA3. DK14 and DK40i can store up to 200 abandoned call numbers. Individual stations can be programmed to store from 0 to 100 of the total abandoned calls in increments of 10.
Page 184: Centrex/Pbx Compatibility
System Availability Standard on Strata DK14/DK40i/DK424 Any Strata DK system can be installed behind a Centrex or PBX system. It can function as part of the Centrex or PBX system while providing its users with the Strata DK features and digital feature telephones.
Page 185: Centrex Ringing Repeat
System Availability Standard on Strata DK14/DK40i/DK424 Strata DK systems can be programmed to reproduce Centrex or PBX ringing patterns, enabling the user to differentiate between station or CO line calls and various callback features on the Centrex or PBX line.
Page 186: Computer Telephony Integration (Cti)
TAPI to provide customized functionality. Any TAPI enabled PC software is compatible with Strata DK systems. The most common use of this application is a database look up and pop-up screens that contain calling party information. Caller ID, ANI, DNIS, and call-processing information is passed from the digital telephone to the application computer, providing information necessary for the look-up and pop-up screens.
Page 187 TAPI interface that connects the digital telephone to the PC and the PC to the LAN server in a LAN application. This is used when the database information resides in the server. Strata DK Feature Description 5/99...
Page 188 PCs equipped with inexpensive desk organizer-type software (modem not required) is an example. Data security groups control who is authorized to make outside data calls, which can get expensive if linked to databases which charge for access. Strata DK Feature Description 5/99...
Page 189: Conferencing
System Features Conferencing System Availability Standard on Strata DK14/DK40i/DK424 Conferencing enables other people to join your conversation. These additional people can be inside or outside the DK system. Any digital or standard telephone can set up conferencing with other digital or standard telephones. The following combinations are available:...
Page 190: Credit Card Calling ("0+" Dialing)
Callers can make “0+” telephone credit card calls from selected toll restricted stations. Calls are billed to the credit card instead of the Strata DK CO line. The “0+” credit card calling feature can be selectively assigned to stations and CO lines.
Page 191: Delayed Ringing
Delayed Ringing System Availability Standard on Strata DK14/DK40i/DK424 A ringing delay of 12 or 24 seconds can be programmed for each CO line that rings at a given station. For example, an incoming CO line can be programmed to ring at one station (or a group of stations) immediately when the call comes in, and at a second station (or group of stations) 12 or 24 seconds later.
Page 192: Dialed Number Identification Service (Dnis)
Tie line circuits. It is important to note that the Strata DK DNIS feature can treat all incoming local DID and Tie line calls the same. It can treat them as incoming DNIS long distance 1-800 calls for the purpose of routing these calls through the DNIS tables in the Strata DK.
Page 193 • Voice Mail or Auto Attendant port* • External telephone network number 1212 1-714-555-2222 Company Name 1213 1-714-555-2222 Company Name * Stand-alone Auto Attendant, not Strata DK built-in Auto Attendant. 1214 1-714-555-2222 Company Name 1215 1-714-555-2222 Company Name 1216 1-714-555-2222...
Page 194 System Features External Telephone Network Numbers All DNIS/DID/Tie numbers that ring into the Strata DK can be routed externally to any outside telephone number. Depending on the application, the caller DNIS name may be passed to the destination Strata DK when routed over the user’s end-to-end telephone network.
Page 195: Direct Inward Dialing (Did)
Each DID line has a single office code and a block of extension numbers that can individually ring stations as assigned in system programming. DID lines can directly access the remote maintenance modem, but not the Strata DK built-in Auto Attendant. DID lines can optionally provide automatic camp-on busy when callers dial a busy station on incoming DID calls.
Page 196: Direct Inward System Access (Disa)
By calling in on a specific telephone number assigned to DISA, callers are connected directly to the Strata DK system and can dial internal stations or outgoing CO lines without going through the Attendant. The caller dials the CO line number for DISA and hears two rings. Then a tone sounds for nine seconds, during which the caller dials a station number or the access code for a specific outgoing CO line or line group (“9”...
Page 197: Distinctive Co Line/Internal Ringing
Distinctive CO Line/Internal Ringing System Availability Standard on Strata DK14/DK40i/ DK424 Incoming CO lines ring with a different ring cadence than do internal intercom/DN calls. Users can easily distinguish the type of call, even when the telephone is not in view. This feature works with digital, electronic, or standard telephones.
Page 198: Door Lock Control
The electronic door lock mechanism must be supplied by the customer. The number of locks each system supports is: DK14 – up to two locks DK40i – up to three locks DK424 – up to four locks with the RCTUA; all other processors support up to five locks...
Page 199: Door Phone
Door phones can be assigned to ring PDNs and/or PhDNs. The number of door phones is each system supports is: DK14 – up to six door phones DK40i – up to nine door phones DK424 – up to nine door phones with RCTUA, and up to twelve door phones with all other...
Page 200: Dtmf And Dial Pulse Co Line Compatible
DTMF and Dial Pulse CO Line Compatible System Availability Standard on Strata DK14/DK40i/DK424 Signals generated by pressing the dial pad buttons of a digital telephone are neither DTMF nor rotary dial signals. The system can be programmed to translate these station signals to either DTMF or rotary dial signals as required by the serving CO.
Page 201: Dtmf Signal Time Setting
System Availability Standard on Strata DK14/DK40i/DK424 For Strata DK systems, the Speed Dial and voice mail integration DTMF signal time can be set independently at 80 or 160 ms in system programming for CO line dialing and for voice mail auto dial digits.
Page 202: E911 Enhanced Operation
(building, floor, office number, etc.) from which the call is originating. Notes Each station in the Strata DK may be programmed with a unique CESID. In some jurisdictions, the CESID must be a valid directory number that the PSAP can call back if disconnected.
Page 203 Features System Features Strata DK14 and DK40i systems support the E911 feature through a standard telephone port to an external, third party system. The third-party E911 adjunct system provides translation and signaling of the correct CESID location information to the 911 PSAP.
Page 204: External Amplified Speaker
Features System Features External Amplified Speaker System Availability Optional on Strata DK14/DK40i/DK424 Requirements HESB and HHEU or PIOU/PEPU (paging) The External Amplified Speaker (HESB) is a six-inch, three-watt speaker with a three-watt amplifier built into a wooden speaker box. It can be used to: Amplify the ringing on a digital or electronic telephone.
Page 205: Flexible Button Assignment
There are several standard keystrip patterns that can be programmed to make button assignments easy. Buttons on individual stations can then be changed from the standard keystrip pattern selected for that station. Strata DK systems have four keystrip patterns from which to choose (A, B, C, and D).
Page 206 The use of the “Keyprint 2000” PC software package now makes custom keystrips easy to create and print. Benefits Flexible Button Assignment enables each phone to be customized to the particular needs of the station user. The system can be tailored to fit the business communication needs. Strata DK Feature Description 5/99...
Page 207: Flexible Intercom/Dn Numbering
In the case where a system is being used behind Centrex, intercom numbers/DN can match Centrex numbers. If a Strata DK system is replacing a system that had a three- or four-digit numbering plan, the same plan can be used with the new system, eliminating the need for new directories and new extension numbers.
Page 208: Flexible Line Ringing Assignment
(Day, Day 2, and Night). The ringing pattern can be controlled by any station programmed with a Night Transfer button. In tenant service, there are two Night Transfer buttons on DK14 and DK40i systems and four on the DK424.
Page 209: Flexible Slot Assignment
Features System Features Flexible Slot Assignment System Availability Unavailable for Strata DK14 Standard on DK424 Available on DK40i (expansion cabinet only) The flexible slot architecture on DK424 systems enables almost any combination of CO line and station ports. Slots in the KSU can be assigned as station, CO line, or Option Interface slots in a variety of custom configurations.
Page 210: Ground Start Lines
Features System Features Ground Start Lines System Availability Unavailable for Strata DK14 Optional on Strata DK40i/DK424 Requirements Analog - one RGLU for groups of four lines Digital - T1 Interface (RDTU) Ground start lines provide better trunk supervision for disconnect signaling than loop start lines.
Page 211: Hotline Service (Emergency Ringdown)
Hotline Service (Emergency Ringdown) System Availability Unavailable for Strata DK14 Standard on Strata DK40i/424 (only works with SLTs, not DKTs) Analog single-line telephones can be programmed so that when the user goes off-hook, they automatically ring a designated extension without dialing. The receiving station or Attendant console displays the station name/number of the off-hook calling station.
Page 212: Isdn Basic Rate Interface (Bri)
DNIS information is also provided over ISDN lines. The Strata 40i supports the BRI interface by installing the Basic Rate Interface Unit S/T (TBSU) in the base cabinet. The TBSU provides two BRI S/T (four wire) interfaces that can be independently used for network- or station-side connections.
Page 213: Isdn Applications
Data Interface Unit (DIU) is used. The customer saves money by sharing CO line resources and is provided the benefits of higher speed. Strata DK Feature Description 5/99...
Page 214 DID-type functionality enables direct incoming calls to be routed and ring at designated telephones according to the number dialed. This provides DID functionality over ISDN lines without the additional expense of purchasing a block of numbers from the telephone company and subscribing to DID service. Strata DK Feature Description 5/99...
Page 215: Isdn Primary Rate Interface (Pri)
Features System Features ISDN Primary Rate Interface (PRI) System Availability Unavailable for Strata DK14/DK40i and DK424 using RCTUA processor Optional on Strata DK424 using RCTUBA/ BB, RCTUC/D or RCTUE/F processors PRI is the larger capacity ISDN interface, providing 23 simultaneous voice or data connections.
Page 216 Number Delivery sends the calling number with the call setup message to indicate who is calling, if that number is not blocked. When the Strata DK receives this number, it is handled the same way that ANI information from T1 trunks is handled. i.e., The number displays on the called telephone’s LCD, or it can be used by TAPI interfaces, or recorded...
Page 217 Enables DID-type functionality for direct incoming calls to route and ring at designated telephones according to the number dialed. This provides DID functionality over ISDN lines without the additional expense of purchasing a block of numbers from the telephone company and subscribing to DID service. Strata DK Feature Description 5/99...
Page 218: Least Cost Routing (Lcr)
Up to five special codes (ones that should never be blocked, such as 911) can be exempt from LCR. Table 8 lists the LCR capacities for each Strata system. Table 8 LCR Capacities...
Page 219: Line Call Pickup Groups
Directed Pickup button. On Strata DK systems with tenant service, the CO lines for tenant 1 could be put into one CO line group, and the CO lines for tenant 2 could be put into another CO line group. Then, tenant 1 station users can use the Directed Pickup1 button and tenant 2 station users can use the Directed Pickup2 button to pick up the CO lines assigned to them.
Page 220: Line Groups
Standard on Strata DK14/DK40i/DK424 Also known as Trunk Groups, this feature enables the CO lines on any Strata system to be assigned to CO line groups. Station users can access the CO line groups by dialing a specific CO line group access code.
Page 221: Line Queuing
Line Queuing System Availability Standard on Strata DK14/DK40i/DK424 This feature is also known as trunk queuing. When all lines are in use, this provides a means to “stack” station users in a waiting queue for an available outgoing CO line. The Automatic Callback feature notifies the station user when a line becomes available.
Page 222: Live System Programming
System Availability Standard on Strata DK14/DK40i/DK424 Programming can be performed on a Strata DK system without taking the system out of service. The system can be put into programming mode, and data can be entered. During the programming, the station executing commands is the only station that loses normal functioning.
Page 223: Memory Protection
System Features Memory Protection System Availability Standard on Strata DK14/DK40i/DK424 The system memory has its own battery backup to protect the system’s and customer’s programmed data in the event of a power failure. The battery system is capable of retaining information for up to six years.
Page 224: Message Waiting
The standard station user can enter an access code to retrieve the messages. A standard telephone with message waiting lamp must be connected to an RSTU2 station card in the DK40i or DK424. Message Waiting features on DK14 systems do not apply to standard telephones.
Page 225 Standard telephone applications are more feasible with Call Waiting lamp activation, especially in voice mail and hotel/motel applications. This can be important to a DK40i or DK424 customer who wants to reuse a substantial number of existing standard single-line telephones. Strata DK Feature Description 5/99...
Page 226: Multiple Directory Numbers (Dns)
Features System Features Multiple Directory Numbers (DNs) System Availability Standard on Strata DK14/DK40i/DK424 Multiple DNs provide the ultimate in call coverage flexibility. Station DNs can Phantom Directory appear on multiple telephones, Numbers [PhDNs] and individual telephones can have multiple appearances of...
Page 227 Multiple DNs provide the ultimate in call coverage flexibility. They are convenient and provide an easy way to answer each other’s calls or general calls to a departmental group. This is both a common requirement in most large installations and has many useful applications in smaller organizations as well. Strata DK Feature Description 5/99...
Page 228: Multiple Fcc Registration
System Availability Standard on Strata DK14/DK40i/DK424 DK14 and DK40i systems can be configured as either key or hybrid with separate FCC registration numbers for each type. DK424 systems can be configured as a key, hybrid, or PBX, with separate FCC registration numbers for each type. The appropriate configuration for an individual system depends on how it functions.
Page 229: Multiple Simultaneous Handsfree Intercom Paths
Standard on Strata DK14/DK40i/DK424 with EKTs and DKTs The intercom paths on the Strata DK systems are designed to carry handsfree conversations on all intercom calls at the same time. The digital technology of the DK systems provides completely non-blocking intercom paths and enables unlimited, simultaneous, and handsfree intercom calls.
Page 230: Music-On-Hold (Moh) Interface
These units have a relay that can be programmed to control a tape player every time a CO line is placed on hold. The tape recorder does not run continuously. When the relay activates, the tape plays. When the line goes off hold, the tape stops. DK14 does not support the PIOU, PIOUS, or PEPU card.
Page 231: Night Ringing Answer Code
Night Ringing Answer Code System Availability Standard on Strata DK14/DK40i/DK424 The Night Ringing Answer Code enables any station to answer an incoming call that rings when the system is in Night mode. The user dials a code to answer the call.
Page 232: Night Ringing Over External Page
Night Ringing Over External Page System Availability Standard on Strata DK14/DK40i/DK424 An option can be selected through system programming to have incoming CO line calls and door phones ring over external paging when the system is in Night mode. Night ringing over the external page can be assigned on a CO line-by-CO line basis.
Page 233: Night Ringing Over Selected Page Zone
System Features Night Ringing Over Selected Page Zone System Availability Optional on Strata DK40i/DK424 with PIOU, PIOUS, or PEPU Unavailable on DK14 (Zone Paging) If zone paging has been installed, incoming CO line calls can be programmed to ring over selected page zones using customer-supplied paging equipment.
Page 234: Night Transfer (Day/Night Modes)
System Availability Standard on Strata DK14/DK40i/DK424 Also known as Night Service, all Strata systems can be programmed for up to three alternate CO line ringing arrangements. They are Day, Day2, and Night. Day mode is for normal system operation during business hours. DAY2 mode is often used for a ringing arrangement to handle calls when the Attendant is at lunch or on a break.
Page 235: Non-Blocking Dialing
System Availability Standard on Strata DK14/DK40i/DK424 On Strata DK systems, Non-blocking Dialing means that all outside CO and internal DN lines can be in use simultaneously, and any station can be connected to any other station on an intercom call.
Page 236: Off-Premises Station (Ops)
An OPS is a standard 2500-type (DTMF/tone) or 500-type (rotary) single-line set located off-site from where the system is installed. It normally requires a special line from the CO. Secondary protectors must be installed on OPS lines. Each Strata system can support the following off- premise stations.
Page 237: Outgoing Call Restriction
System Features Outgoing Call Restriction System Availability Standard on Strata DK14/DK40i/DK424 Through programming, stations can be selectively restricted from making outgoing calls on any, or all CO/PBX lines. However, a station that is restricted from making outgoing calls may still receive calls on those lines.
Page 238: Paging - All Call Voice Page
Paging - All Call Voice Page System Availability Standard on Strata DK14/DK40i/DK424 All Call Voice Page enables a station user to make a voice announcement through the speakers of all telephones which are not in use or otherwise blocked from receiving an all call page (maximum 120 on DK424).
Page 239: Paging - External Page Interface
Optional on Strata DK424 with PIOU, PIOUS, or PEPU On DK14 and DK40i systems, there is a 600-ohm output which can be connected to a customer- provided external amplifier and compatible talk-back speaker. On DK424 systems, an Option Interface Unit (PIOU or PEPU) can be installed to provide an internal three-watt amplifier and an external page interface.
Page 240: Paging - External Zone Paging
System Availability Unavailable on Strata DK14 Optional on Strata D40i/DK424 with PIOU The DK40i can support as many as four and the DK424 can support up to eight External Page Zones. Station users can access one, four, or eight zones simultaneously by dialing a brief access code.
Page 241: Paging - Group Paging
(All Call Page) that is sent to the speaker of all idle telephones in the page group. The DK systems support: DK14 – up to five paging groups DK40i – up to five paging groups DK424 (RCTUC/D and RCTUE/F – up to nine paging groups in systems DK424 (RCTUA or RCTUBA/BB) –...
Page 242: Pooled Co Lines
CO lines. The Pooled Line Grp button also offers “hybrid” type system operation, even while configured for “key” operation. This also enables the Strata DK to compete more cost effectively against hybrids. Strata DK Feature Description 5/99...
Page 243: Power Failure Transfer
The DK14 and DK40i have one power failure transfer port as standard equipment. The DK424 required one port (DPFT) and transfers up to eight CO lines to dedicated, customer-provided single-line telephones.
Page 244: Privacy/Non-Privacy Option
Privacy/Non-privacy Option System Availability Standard on Strata DK14/DK40i/DK424 The system can be programmed as private or non-private. When the system is in the private mode, a station user who makes a call on a CO line or intercom has exclusive use of that line. Other stations cannot enter the line by pressing the Line button.
Page 245: Relay Service
Features System Features Relay Service System Availability Standard on Strata DK14/DK40i/DK424 (one relay) Optional on DK424 with PIOU, PIOUS, or PEPU (two relays) The standard relay can be programmed for one of three options: External Page: A page over external speakers mutes Background Music (BGM) that is being broadcast over the same speakers.
Page 246: Remote Administration/Maintenance
Remote Administration/Maintenance System Availability Optional on Strata DK14/DK40i/DK424 Requirements DK14 - QSMU and external modem DK40i - PIOU or PIOUS and IMDU modem; or RSSU and external modem DK424 - PIOU or PIOUS and IMDU modem; or RSSU and external modem; or...
Page 247: Reserve Power Battery Backup Interface
On the DK14, an optional battery backup unit is available for the system power supply. The backup unit (HPFB-6) includes the battery pack and built-in charger and mounts externally. Either one or two HPFB-6s can be connected. If other types of batteries are used with DK14, they are not charged by the DK14 power supply.
Page 248: Speed Dial (Sd)
System Speed Dial (SSD) numbers are available to all station users. A designated station, Attendant console, or DKAdmin PC can assign the SD numbers. The maximum number of available SD numbers is: DK14 – up to 40 DK40i – up to 40 DK424 RCTUA processor –...
Page 249 This eliminates the possibility of telephone abuse and can reduce costs. Station Speed Dial enables the Strata DK system to be customized. Station users can us personal Speed Dial for telephone numbers they need which are not on a System Speed Dial list.
Page 250: Station Hunting
System Features Station Hunting System Availability Standard on Strata DK14/DK40i/DK424 There are three types of station hunting: Serial Hunting (SH) – routing of calls to the next station in a hunt group Distributed Hunting (DH) – routing of calls to the next hunt group Serial Hunting When a called station is busy, the call is routed to the next station in the hunt group.
Page 251 DN if the first party does not answer. DH is very popular in voice mail applications with all voice mail ports in a DH group. This provides very efficient use and availability of voice mail ports. Strata DK Feature Description 5/99...
Page 252: Station Message Detail Recording (Smdr)
DK424 - PIOU, PIOUS, RSSU, or RSIU SMDR prints call records of both incoming and outgoing calls or outgoing calls only. Strata DK systems can also print a call record of outgoing toll calls only. Calls of less than one or ten seconds (programmable option) are not recorded.
Page 253 See Program *51 and *52. See Program 60-1. Strata DK sends a Carriage Return (CR) and Line Feed (LF) ASCII symbol after each line of data. General Notes The call record data is ASCII-formatted, 8 bits; no parity, 1-stop bit.
Page 254 SMDR can also help increase productivity for employees such as telemarketers who must learn to spend the optimal amount of time on each call. Strata DK Feature Description 5/99...
Page 255: Station Relocation
System Features Station Relocation System Availability Standard on Strata DK14/DK40i/DK424 There are two types of Station Relocation – moving the physical location of the telephone, or using dial codes to relocate telephone set features without physically moving its location. When Station...
Page 256: System Programming Through Station
System Availability Standard on Strata DK14/DK40i/DK424 Any Strata DK system can be programmed using a 20-button digital LCD telephone in the system. On DK424 systems, programming is done from the digital telephone connected to PDKU port 005. On DK14 and DK40i systems, programming can be done using any station port.
Page 257: Tandem Co Line Connection (Trunk-To-Trunk)
Automatic Release from Hold For loop start lines, Strata systems have an Automatic Release from Hold capability that provides automatic disconnect. It recognizes the disconnect signal from the CO. If the CO does not provide the disconnect signal (most do), the trunk-to-trunk conference must be monitored and released by the station user who set it up.
Page 258 Internal callers who set up conference calls can drop out of the conference when they no longer need to participate. They can return to productive work and use their phone to make and receive other calls. Strata DK Feature Description 5/99...
Page 259: Tenant Service
System Availability Standard on Strata DK14/DK40i/DK424 Businesses in the same office building can share a system. One DK14, DK40i, or DK424 (with an RCTUA processor) can be shared by two businesses. The DK424 with an RCTUBA/BB, RCTUC/ D, or RCTUE/F processor can have up to four tenants.
Page 260: Tie Lines
Features System Features Tie Lines System Availability Unavailable on Strata DK14 Optional on Strata DK40i/DK424 Requirements REMU (DK40i/DK424) or RDTU (T1 on DK424) Tie lines can be installed on a DK40i or DK424 system to connect it to a PBX or another DK system in a private communications network.
Page 261: Toll Restriction
All systems can also be programmed to recognize equal access codes (10XXX and 950-10XX), an OCC (Other Common Carrier) DN, authorization codes, and PBX access codes. On Strata DK systems, any OPS or Tie line can be toll restricted, but it is recommended to use LCR for standard single-line telephones.
Page 262: Toll Restriction Override
“Toll Restriction Override Codes” “Toll Restriction Override Using System Speed Dial” for more information. Benefits Reduces phone bills because users can make only those toll calls that are necessary for them to carry out their job responsibilities. Strata DK Feature Description 5/99...
Page 263: Toll Restriction Override Codes
Toll Restriction Override Codes System Availability Standard on Strata DK14/DK40i/DK424 Up to two Toll Restriction Override codes can be defined. When dialed at a toll restricted station, these codes enable the user to override the toll restriction at that station. The codes may be changed by certain stations that are selected in programming.
Page 264: Toll Restriction Override Using System Speed Dial
Toll Restriction Override Using System Speed Dial System Availability Standard on Strata DK14/DK40i/DK424 System Speed Dial numbers can be programmed to override Toll Restriction. When employees need to access a toll number restricted by area/office code, an employer can assign that particular toll number as a System Speed Dial number.
Page 265: Transfer Privacy
Transfer Privacy System Availability Standard on Strata DK14/DK40i/DK424 In a system programmed for Transfer Privacy, an outside call that has been transferred can only be answered at the station to which the call has been transferred or at another station using the Directed Call Pickup feature.
Page 266: Traveling Class Of Service
Traveling Class of Service System Availability Standard on Strata DK14/DK40i/DK424 The normal Toll Restriction class of a station can be temporarily changed to another class. Each of the four (eight in DK424 RCTUC/D or RCTUE/F) toll restriction classes of service can be assigned a four-digit code and given to users.
Page 267: T1 Interface
System Availability Unavailable on Strata DK14/DK40i/DK424 (RCTUA processor) Optional on Strata DK424 using RCTUBA/ BB, RCTUC/D, or RCTUE/F processors The T1 Interface provides 8, 16, or 24 multiplexed, simultaneous two-way voice channels for cost- effective connection to high quality, digital CO services. This enables the system to connect to a CO, another DK424 system, or other telephone systems.
Page 268: Voice Mail Interface
Standard station ports, or RS-232 port using SMDI Any Strata DK system can be configured with a voice mail messaging system. The system can be a Toshiba Stratagy, or a customer-supplied voice mail messaging system. When voice mail is installed with a DK system, each port on the voice mail system requires one standard single-line phone port.
Page 269 SMDI can be important in selling Strata with non-Toshiba voice mail systems that customers may already have and want to keep to use with their new Strata DK system. Advantages provided by the Strata DK and the Stratagy SMDI integration are: Uses the ports faster and more efficiently.
Page 270 Benefits The customer can gain the benefits of using a voice mail system, because it can easily be attached to a Strata system. DK systems are compatible with all Toshiba Stratagy systems and many different brands of voice mail systems.
Page 271: Voice Or Tone Signaling
System Availability Standard on Strata DK14/DK40i/DK424 Any Strata DK system can be programmed for tone ringing or voice announce as the standard method of internal call signaling. With tone ring signaling selected, a station rings when called by another internal station. The called telephone receives a one-second ring tone every three seconds.
Page 272: Wall Or Table Mounting
Wall or Table Mounting System Availability Optional on Strata DK424 DK14 and DK40i designed for wall mount only The DK424 base Key Service Unit (KSU) and expansion cabinets can be wall or floor mounted even with a fully configured, seven-cabinet system. The modular DK424 cabinet configuration can be built from the bottom (base cabinet) up or from the top down.
Page 273: Station Features
Features Station Features Station Features This section describes the features that are available to Strata DK station users. Not all of the features for digital phones are available on the digital cordless phones. Strata DK Feature Description 5/99...
Page 274: Alert Signal Button
Station Features Alert Signal Button System Availability Standard on Strata DK14/DK40i/DK424 The Alert Signal button enables a digital or electronic telephone user to signal a designated station. Whenever the user presses the Alert Signal button, they automatically ring the designated station with a distinctive alert-ring signal.
Page 275: Automatic Busy Redial (Abr)
System Availability Standard on Strata DK14/DK40i/DK424 Requirements Strata DK14/40i - DKT or EKT with busy tone detectors ABR enables a station user to automatically redial a busy outside number up to 15 times at pre- programmed intervals. Call attempts can be programmed for 30- or 60-second intervals. ABR is not attempted if the calling station is busy with another call, but the pre-programmed timer continues to run.
Page 276: Automatic Callback (Internal Calls)
Automatic Callback (Internal Calls) System Availability Standard on Strata DK14/DK40i/DK424 A station user makes an internal call and finds the called station busy or in Do Not Disturb mode. By using a flexible button or by dialing a special code, the caller can activate Automatic Callback.
Page 277: Automatic Hold
Automatic Hold System Availability Standard on Strata DK14/DK40i/DK424 Each station can be individually set in programming for Auto Hold or Auto Release of an existing call when another incoming call is answered. Auto Hold automatically places an existing CO line or internal call on hold when another incoming call is answered.
Page 278: Automatic Off-Hook Line Selection
Features Station Features Automatic Off-hook Line Selection System Availability Standard on Strata DK14/DK40i/DK424 Requirements DKTs or EKTs Automatic Off-hook Line Selection enables a station to automatically access a specific line or line group and an internal PDN when the station user lifts the handset to place a call. The station user does not have to press the line button or DN button for the preferred line.
Page 279: Background Music (Bgm) With Station Control
Music Sources Each system can support the following: DK14 – two separate music sources, one for MOH and the other shared by DKT speaker and external speaker background music. The QSTU card provides the music source connection to designated station ports.
Page 280 Provides relaxing music to employees while they are working, and music that is conducive to the work environment. Conflicts over type of music played are avoided and employees have the option of simply turning off the music on their telephones. Strata DK Feature Description 5/99...
Page 281: Busy Override Tone
Busy Override Tone System Availability Standard on Strata DK14/DK40i/DK424 After dialing an internal station and receiving a busy signal, a caller can press a Soft Key or dial a code which signals the called station with a tone burst indicating that a call is waiting. This enables a station user to send tone bursts to a busy station’s idle DN or line button by dialing 2 or by...
Page 282: Busy Station Transfer/Busy Station Ringing
Station Features Busy Station Transfer/Busy Station Ringing System Availability Standard on Strata DK14/DK40i/DK424 The Busy Station Transfer and Busy Station Ringing features operate together to ensure that a busy digital or electronic telephone station always receives transferred calls along with distinct LED and tone indications.
Page 283: Call Forward
CO lines that ring more than one station do not forward on DK14 and DK40i systems, but do forward on a DK424 system under certain conditions. On DK424, a telephone can be designated in system programming as the Call Forward controlling telephone in applications that require ground and loop start CO lines to ring a group of telephones.
Page 284: Call Forward Modes
Call Forward External with remote change capability permits incoming CO line calls to be routed over an outgoing CO line to an outside directory number, increasing availability to receive incoming calls and making it efficient and easy to control. Strata DK Feature Description 5/99...
Page 285 Features Station Features Only incoming calls on DID or private lines can be forwarded to numbers outside the Strata DK system. Internal, Tie line, and transferred calls do not call forward externally, but do forward internally if another Call Forward mode is set simultaneously with Call Forward-External. The intention is that CO line calls ringing at multiple stations, or that can be answered by other stations internally, should be answered rather than be forwarded externally.
Page 286: Call Park
Call Park System Availability Standard on Strata DK14/DK40i/DK424 When a CO line does not have a button appearance on a station, that station can use the Park in Orbit button or a feature code to put the call on hold and make a second call. The second call can be an internal call, a page, or a CO line call.
Page 287: Call Pickup
This feature enables All Call Page and External Page (depending on programming) pickup, exclusive of internal station-to-station ringing call pickup. It does not pick up ringing DNs. On DK14 and DK40i systems, the pickup code picks up a ringing DN as a priority over Note All Call Page if the internal station-to-station call rings at the same time the All Call or External Page needs to be picked up.
Page 288: Call Pickup Groups
Call Pickup Groups System Availability Standard on Strata DK14/DK40i/DK424 Call Pickup Groups enable you to pick up all types of calls including intercom or PDN calls ringing at other stations, or station groups. Calls can be picked up using programmable buttons (Group Pickup), or brief access codes that are easy to use and remember.
Page 289: Call Transfer With Camp-On
Station Features Call Transfer with Camp-on System Availability Standard on Strata DK14/DK40i/DK424 Calls can be transferred to another station on either an announced or unannounced (immediate) basis. Immediate transfers initiated with a designated feature prompting soft key on LCD-equipped digital telephones transfer immediately after the final digit of the destination is dialed.
Page 290: Centrex/Pbx Feature Buttons
Centrex/PBX Feature Buttons System Availability Standard on Strata DK14/DK40i/DK424 Feature access codes, including pauses and flashes, which access features in a host CO, Centrex, or PBX system can be programmed as if they were system speed dial numbers. Such codes can then be assigned to system Speed Dial (SD) buttons on all stations, and used for one-button access to the CO, Centrex, or PBX feature.
Page 291: Continuous Dtmf Signal Time
Station Features Continuous DTMF Signal Time System Availability Standard on Strata DK14/DK40i/DK424 with 2000-series DKTs Dual Tone Multi-Frequency (DTMF) dial signal is transmitted to the CO line or voice mail/Auto Attendant device for as long as the telephone user presses a button on the dial pad. This feature operates on 2000-series digital telephones only.
Page 292: Data Buttons
Station Features Data Buttons System Availability Standard on Strata DK14/DK40i/DK424 Flexible buttons on 2000-series digital telephones can be programmed for data functions if equipped with the Integrated PC Interface Unit (RPCI-DI). A flexible button on a digital telephone can be assigned as a Data Call button, that can be used to dial internal data calls.
Page 293: Direct Station Selection (Dss) Buttons
Direct Station Selection (DSS) Buttons System Availability Standard on Strata DK14/DK40i/DK424 Any available button on a 10-button or 20-button digital or electronic telephone, add-on module, or DSS console can be programmed to provide a direct connection to any other telephone in the system.
Page 294: Distinctive Led Indicators
Station Features Distinctive LED Indicators System Availability Standard on Strata DK14/DK40i/DK424 with DKTs Each line/feature button on a digital telephone has an associated LED. When a button is assigned to a CO/PBX line, this LED flashes at different rates to indicate the status of that line.
Page 295: Distinctive Station Ringing
Distinctive Station Ringing System Availability Standard on Strata DK14/DK40i/DK424 Stations in close proximity to one another can be programmed to ring differently. Three different tones are available for incoming CO and DID line calls that are transferred to a station or ring directly to a station.
Page 296: Do Not Disturb (Dnd)
Do Not Disturb (DND) System Availability Standard on Strata DK14/DK40i/DK424 After DND is activated by a station, internal calls and transferred calls do not ring at the station, and voice announcements do not come through. Off-hook Call Announce is also blocked. The station user can still place outgoing calls, however.
Page 297: Do Not Disturb (Dnd) Override
Do Not Disturb (DND) Override System Availability Standard on Strata DK14/DK40i/DK424 After dialing an internal station and receiving a DND signal, a caller with the DND Override feature can dial an access code. The called station is signaled with a tone burst, indicating that a call is waiting.
Page 298: Dial Pulse/Dtmf Mode Change
DTMF, the user is unable to remotely operate any systems requiring DTMF tones. The Tone button on Strata DK systems enables the user to tell the system to switch from rotary outpulse to DTMF tone outpulse when required. It also enables users who are in a location served by a rotary-only CO to generate DTMF tones for the remote operation of answering machines and other devices.
Page 299: Exclusive Hold
DK14 – if a DN receives a call while it is on hold, there is no audible or visual indication that another call is camped onto the DN. This assumes that there are no idle appearances of the DN, which would ring if called while another appearance of the DN is on hold.
Page 300: Executive Override
Station Features Executive Override System Availability Standard on Strata DK14/DK40i/DK424 Executive Override can be selectively assigned to enable a station user to “break into” a conversation of a busy station. Stations with this feature programmed can enter any conversation in the system by dialing an access code or by pressing a feature prompting Soft Key. An optional warning tone signal is heard through the handset which indicates to the conversing parties that another station is about to enter the conversation.
Page 301: Flash Button
Features Station Features Flash Button System Availability Standard on Strata DK14/DK40i/DK424 with DKTS The Flash button serves one of two purposes: Disconnect a line and get CO dial tone again. If the Flash button is pressed when a station is connected to an outside loop start line, a “flash”...
Page 302: Handsfree Answerback On Intercom
Station Features Handsfree Answerback on Intercom System Availability Standard on Strata DK14/DK40i/DK424 When a voice-announced internal DN call comes into a digital or electronic telephone, users can answer without lifting the handset. All Toshiba digital key telephones (except the single-line model) are equipped with either Handsfree Answerback or a full speakerphone.
Page 303: Hearing-Aid Compatible
For example, emergency phones, hotel room phones, and phones in lobbies must be hearing-aid compatible. Benefits Provides use with hearing aid devices. Customers who install the Toshiba digital key telephones are in compliance with FCC regulations. Strata DK Feature Description 5/99...
Page 304: Lcd - Alphanumeric Messaging
Station Features LCD - Alphanumeric Messaging System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones If a station is equipped with a 20-button LCD telephone, system messages and personal messages can be displayed on the 32-character LCD. Forty system messages can be created, each of which can be up to thirty-two characters long.
Page 305: Lcd - Automatic Callback Number Display
Station Features LCD - Automatic Callback Number Display System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones A station user makes an internal call and finds the called station is busy or in DND mode. By dialing a code, the caller activates the Automatic Callback feature. When the called station is free, the system rings the caller with a tone.
Page 306: Lcd - Busy Lamp Field Indication
(shown at right). 2 0 0 ..The DK14 or DK40i has two-digit internal DNs and DK424 has 2 1 0 ..
Page 307: Lcd - Busy Station Messaging
Station Features LCD - Busy Station Messaging System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones When one LCD station calls another and the called station is busy, the caller can send a pre-programmed LCD message (system or personal) to the busy station. A tone is heard at the called station and the message appears on the called station’s LCD.
Page 308: Lcd - Call Duration Display
Station Features LCD - Call Duration Display System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones When an LCD station user is on an outgoing or incoming CO line call, the LCD displays the elapsed time of a call. Call duration may be toggled with time and date using the Page button when not in feature prompting Soft Key mode.
Page 309: Lcd - Call Forward Source/Destination Display
Station Features LCD - Call Forward Source/Destination Display System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones When call forwarding is set at your telephone, all of your calls are forwarded to the destination you selected. The LCD displays the DN to which your calls are forwarded. It also shows the type of call forwarding set, which can be Call Foward Busy, Call Forward Busy/No Answer, etc.
Page 310: Lcd - Calling/Called Number Display
Station Features LCD - Calling/Called Number Display System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones When an idle LCD station user receives an internal call, the LCD displays the PDN of the station that is calling, even if the call is made from a PhDN. When the user places an internal call, the LCD displays the number of the station that was dialed by the user.
Page 311: Lcd - Called Station Messaging
Station Features LCD - Called Station Messaging System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones An LCD telephone user can leave his or her station number and a message indication at another LCD telephone. When the called party accesses the message, the complete LCD message automatically appears on the LCD.
Page 312: Lcd - Calling Station Messaging
Station Features LCD - Calling Station Messaging System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones An LCD telephone user can set a message on his or her telephone. Whenever another LCD user calls that station, the pre-selected message is displayed on the LCD of the calling station.
Page 313: Lcd - Clock/Calendar Display
The date and time are continuously displayed when the LCD station is idle. Date and time can be adjusted on a system-wide basis from station port 00 for DK14/DK40i and station port 000 for DK424 or the Attendant Console. The clock/calendar can be alternated with call duration on the display during a CO line call by pressing the Page button when not in feature prompting Soft Key mode.
Page 314: Lcd - Co Line Identification
Station Features LCD - CO Line Identification System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones Each CO line can be identified by a 16-character name. When a user with an LCD telephone selects a CO line or receives a CO line call, the name of the CO line is displayed instead of the number.
Page 315: Lcd - Dialed Number Display
Station Features LCD - Dialed Number Display System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones When an LCD station places a call on a CO line, the LCD displays the digits dialed. The display automatically changes from dialed number to elapsed time after a programmed period of time (system-wide choice: either 15 seconds or one minute).
Page 316: Lcd - Feature Prompting With Soft Key Operation
Station Features LCD - Feature Prompting with Soft Key Operation System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones Feature access is made easier with feature prompting instructions appearing on the LCD. Station users do not have to use or remember access codes or operational sequences to access commonly used features.
Page 317: Lcd - Message Waiting Display
Station Features LCD - Message Waiting Display System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones When an LCD station user activates message waiting at another LCD station, the calling LCD shows the DN of the station at which the message was left. When an LCD station user receives a message waiting signal, the display shows up to four DNs that left messages.
Page 318: Lcd - Recalling Station Identification
Station Features LCD - Recalling Station Identification System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones If a transferred call goes unanswered, it recalls the station that originated the transfer, displaying both the CO line number and the station from which it is recalling.
Page 319: Lcd - Remote/Group Station Messaging
Features Station Features LCD - Remote/Group Station Messaging System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones Remote/Group Station Messaging enables any station to set a Called Station Message for another station or group of stations. See “LCD - Alphanumeric Messaging”...
Page 320: Lcd - Speed Dial Memo Directory Dialing
DK424 (RCTUBA/BB) – 32 stations DK424 (RCTUC/D or RCTUE/F) – 96 stations The station assigned to port 00 on DK14 and DK40i systems, or port 000 for DK424 systems or Attendant Consoles, can program 12-character names for the system speed dial numbers.
Page 321: Lcd - Station Identification
Station Features LCD - Station Identification System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones When the handset is on-hook, the LCD displays the station’s primary directory number as well as the time and date. If a title is programmed for the station, the station user can toggle between the title and the station number by using an access code.
Page 322: Lcd - Timed Reminders
Station Features LCD - Timed Reminders System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones LCD telephone users can define up to five separate messages and have each message appear on their LCD at a specific time. When the message appears, the station user hears a muted ring for 30 seconds, or until the handset is lifted or the Mode button is pressed.
Page 323: Lcd - User Name/Number Display
Station Features LCD - User Name/Number Display System Availability Standard on Strata DK14/DK40i/DK424 with LCD telephones Station users with LCD telephones can program a title (name, location, etc.) of up to 16 characters in station memory. When the station is idle, the name displays on the top line of the station’s LCD.
Page 324: Message Waiting
The standard station user enters an access code to retrieve messages or initiate a callback. A standard telephone with message waiting lamp must be connected to an RSTU2 station card in the Strata DK system. Message waiting features on DK14 systems do not apply to standard telephones.
Page 325: Microphone Control Buttons
Features Station Features Microphone Control Buttons System Availability Standard on Strata DK14/DK40i/DK424 with DKTs Digital telephones can be programmed with a Microphn Cut-off button, which turns the microphone inside the telephone on and off while idle. If a Microphn Cut-off button is assigned on a station, the station user can enable or disable the Handsfree Answerback microphone for that station when the station is in the idle state.
Page 326: Modular Handset And Line Cords
Line cords come in three different lengths; handset cords are available in 6 or 13 feet lengths. Benefits Gives the customer the flexibility to use long coil or line cords, as required. Modular cords also simplify maintenance; reducing the time and cost of repair. Strata DK Feature Description 5/99...
Page 327: Modular Headset Interface
Both options may be installed simultaneously. If a 2000-series digital telephone is upgraded with a data interface unit, it can also have the HHEU2 assembly. Benefits Simplifies the use of headsets for customers who want them for convenience or productivity. Strata DK Feature Description 5/99...
Page 328: Off-Hook Call Announce (Oca)
System Availability Standard on Strata DK14/DK40i/DK424 with DKTs (Handset OCA) Optional on DK14/40i/424 with DKTs (Speaker OCA) A station user can send an announcement to a busy digital/electronic telephone. The internal call must be directed to a PDN or PhDN, if it is the PhDN owner. Only the PhDN owner can receive OCA.
Page 329 If the called station is using the speakerphone or the Handsfree Answerback feature, the caller gets a busy signal. If the called station is in Do Not Disturb mode, OCA is blocked. This method of operation is available on all Strata DK systems, but requires a DVSU in the digital telephone set receiving OCA.
Page 330: On-Hook Dialing
Station Features On-hook Dialing System Availability Standard on Strata DK14/DK40i/DK424 with DKTs A station user can dial any call without lifting the handset and hear the progress of the call (outpulsing, ringing, busy signal, and intercept announcements) through the speaker. The user must lift the handset in order to converse with the called party unless the telephone is a full speakerphone.
Page 331: Personal Computer Interface (Rpci-Di)
Features Station Features Personal Computer Interface (RPCI-DI) System Availability Optional on Strata DK14/DK40i/DK424 with 2000-series DKTs Requirements RPCI-DI Digital telephones that are equipped with an RPCI-DI connect to a PC or ASCII terminal to make data calls to printers, PCs, and other data devices. Users also make voice calls using PC directory dialing software without the need of a modem or an extra outgoing line.
Page 332: Pooled Co Line Buttons
Saves money for the customer, since the less expensive 10-button telephones can be used instead of 20-button telephones to provide access to the same number of lines. They also offer a “hybrid” type operation enabling the Strata DK to compete more effectively against other hybrids. Strata DK Feature Description 5/99...
Page 333: Privacy Button
A Privacy button can be assigned to any station on Strata DK. By pressing the Privacy button, the station user prevents Privacy Override. Privacy remains in effect on that station until the user presses the Privacy button again to release privacy.
Page 334: Privacy Override
Station Features Privacy Override System Availability Standard on Strata DK14/DK40i/DK424 with DKTs Privacy Override enables a station user to break into any ongoing CO line call by pressing that CO Line button on the phone. Any number of stations can have the feature. If the system is programmed to be private, this feature overrides the system privacy.
Page 335: Privacy Release Button
System Availability Standard on Strata DK14/DK40i/DK424 with DKTs All Strata DK CO lines are in private mode by default (see “Privacy Button”). Individual CO lines are changed to non-private and back to private by pressing the Privacy Release button while the CO line is selected.
Page 336: Private Co Lines
Station Features Private CO Lines System Availability Standard on Strata DK14/DK40i/DK424 with DKTs All systems are programmed to enable certain CO lines to appear only on one station and can be accessed only by that station. This effectively provides a “private” CO line. If the station is in the Call Forward mode, calls on the private CO line are forwarded.
Page 337: Pushbutton Dialing
Station Features Pushbutton Dialing System Availability Standard on Strata DK14/DK40i/DK424 with DKTs The dial pads on all Toshiba digital key telephones are pushbutton style. Electronic signals generated by the dial pad are neither DTMF nor rotary dial signals. On outgoing calls, the system converts the station signals to DTMF or rotary before they are outpulsed according to the requirements of the CO.
Page 338: Release Button
Station Features Release Button System Availability Standard on Strata DK14/DK40i/DK424 with DKTs A Release button can be programmed on a digital telephone. The user presses the Release button to disconnect an existing call and does not have to press the hookswitch. It puts the telephone into an idle state.
Page 339: Release/Answer Button
Station Features Release/Answer Button System Availability Standard on Strata DK14/DK40i/DK424 with DKTs The Release/Answer button provides an efficient way to handle multiple incoming calls. A station user who is talking on a call can release and transfer or disconnect the active call, and automatically answer a new incoming call with Incoming Auto Selection.
Page 340: Remote Retrieval Of Held Calls
Remote Retrieval of Held Calls System Availability Standard on Strata DK14/DK40i/DK424 Remote Retrieval of Held Calls enables any station user to retrieve a call that has been put on hold by another station by pressing a feature button or dialing an access code.
Page 341: Repeat Last Number Dialed
Repeat Last Number Dialed System Availability Standard on Strata DK14/DK40i/DK424 This feature enables a digital or electronic station to automatically redial the last number dialed from their station by selecting an outgoing line and pressing the Redial button or by dialing an access code.
Page 342: Ringing Line Preference
Ringing Line Preference System Availability Standard on Strata DK14/DK40i/DK424 If an incoming CO, DID, or Tie line is ringing at a station, the station user who has this feature answers the line by simply lifting the handset or pressing the Spkr button. The station user is automatically connected to the line that is ringing, without having to press the specific line button for the call.
Page 343: Saved Number Redial
Station Features Saved Number Redial System Availability Standard on Strata DK14/DK40i/DK424 with DKTs A station user with this feature saves a dialed number for redial at a later time by pressing an optional feature button. The number is saved before the called number rings, during a conversation, or after the call has ended.
Page 344: Speed Dial (Sd) Button
Buttons on a digital key telephone can be assigned as Speed Dial (SD) buttons. Each button stores a pre-programmed telephone number, providing “one-touch” dialing for frequently called numbers. Telephone numbers can be up to 20 digits on Strata DK systems. SD buttons also store feature sequences creating User Programmable Feature Buttons. Refer to the “User Programmable Feature...
Page 345: Timed Reminder
Station Features Timed Reminder System Availability Standard on Strata DK14/DK40i/DK424 with DKTs A digital telephone station user can set five separate reminders on his/her station even if the digital telephone has no LCD. The reminder tone sounds at the preset time. The user hear a 30-second muted ring.
Page 346: Toll Restriction Override Code Revision
Toll Restriction Override Code Revision System Availability Standard on Strata DK14/DK40i/DK424 Two special codes can be defined to override toll restriction. Each code can have up to four digits. Access to these override codes can be assigned to individual employees as required. Any person who knows either code can override toll restriction at any station.
Page 347: User Programmable Feature Buttons
Station Features User Programmable Feature Buttons System Availability Standard on Strata DK14/DK40i/DK424 with DKTs and EKTs Enables digital telephone users to program their own flexible buttons to perform sequences of operation. The user uses the station speed dial function to dial features as well as station numbers or outside telephone numbers.
Page 348 Features Station Features Strata DK Feature Description 5/99...
Page 349: Chapter 3 - Strata Airlink
Base Station Interface Adapter (BSIA) system that interfaces to Strata DK systems and many non-Toshiba systems using the standard telephone ports. RWIU system that interfaces to Strata DK16 and DK16e, DK40i, DK280, and DK424, using a proprietary RWIU Printed Circuit Board (PCB).
Page 350 PBX using the RWIU PCB that supports four Base Stations. Base Station Strata DK Base Station Handsets RWIU (maximum of 32 per RWIU) Digital Interface Base Station Base Station 3190 Figure 7 Integrated Wireless System Components Strata DK Feature Description 5/99...
Page 351: Base Stations
The RWIU PCB functions as a protocol converter between the Base Stations on one side and the Strata DK system on the other. The RWIU is the “master” PCB, generating timing and synchronization signals and the WWIS PCB is the “slave.” The WWIS has four Base Station interface connectors.
Page 352 Viewable or printable log files Online Help PC Hardware and Software Requirements Table 11 lists the minimum hardware and software that your PC must have to use the Strata AirLink BSIA Manager software. Table 11 PC Hardware and Software Requirements...
Page 353 Software Upgrade Window for immediate upgrades to the RWIU and Base Stations PC Hardware and Software Requirements Table 12 lists the minimum hardware and software that your PC must have to use the Strata AirLink RWIU Manager software. Table 12...
Page 354 Strata AirLink System Components Handsets The Strata AirLink wireless handset (Figure 9) is small, lightweight, easy to use, and operates the same in the integrated and external wireless system. Idle Message Feature access depends on the office Date telephone system. The System...
Page 355 Indicates alpha mode—you can use the dial pad to enter letters in the display. Icons Indicates signal strength. Indicates a message waiting. Indicates that your handset is forwarded. Available in Strata DK systems only. Strata DK Feature Description 5/99...
Page 356 It provides rapid charging only. Handset LED The unit has LEDs that indicate battery status while charging. The LEDs flash and use the colors red, green, and amber to indicate different conditions. Figure 10 Charger Base Strata DK Feature Description 5/99...
Page 357: Handset Features
Strata AirLink Handset Features Handset Features This section describes the specific handset features available to Strata AirLink Wireless handset users. The handset can also access the system and station features provided by the host telephone system. Strata DK Feature Description 5/99...
Page 358: Fcn Feature Access
Access to system features using the FCN button requires system programming and can Note vary depending on your office telephone system. Your System Administrator can provide information specific to your telephone system. Benefits Provides easy access to certain system features using the handset. Strata DK Feature Description 5/99...
Page 359: Flash Button
CO line with one touch of a button. When the system is installed behind a PBX, the features that require a “flash” to operate can be easily accessed, enabling stations to function more fully and take advantage of the PBX features. Strata DK Feature Description 5/99...
Page 360: Lock/Unlock The Dial Pad
You can lock the handset dial pad to avoid the accidental pressing of buttons. The dial pad automatically unlocks when you receive an incoming call and then relocks when the call ends. Benefits Prevents inadvertent calling or making busy of the handset. Strata DK Feature Description 5/99...
Page 361: Menu Operation
Auto Answer Change Idle Message Click Volume Del All Speed Dial Numbers Del Last Number Dialed Display Contrast Display Test Option Ringer Type Option Ringer Volume Time Format Benefits Provides flexibility according to individual user requirements. Strata DK Feature Description 5/99...
Page 362: Mute
Benefits Enables the station user to control what the other party hears during conversations (voice mute) or ensures that others are not disturbed in meetings or in the immediate area of the handset (ring mute). Strata DK Feature Description 5/99...
Page 363: Speed Dial
You can easily find available locations, search for a number or name, program a pause or “wait.” Benefits Saves time when looking up and dialing telephone numbers. It also avoids costly long distance dialing errors. Strata DK Feature Description 5/99...
Page 364: Volume Adjustment
System Availability Standard for the handset The Strata AirLink wireless handset has 13 volume settings that adjust the calling party voice level. To adjust the volume, press the scroll up or down button until you reach the level you want.
Page 365: Chapter 4 - Pc Attendant Console
PC Attendant Console The Strata PC Attendant Console is optional on Strata DK424 systems with RCTUBA/BB, RCTUC/D, or RCTUE/F processors and unavailable on DK424 RCTUA, DK40i, or DK14 systems. It combines the DK424 with easy-to-use Microsoft® Windows®. Attendants can process a heavy load of incoming calls quickly and efficiently using the PC Attendant Console.
Page 366 These features make outgoing calls easier and more functional on the PC Attendant Console than on many Attendant Consoles provided by the competition. The features are described in detail later in this section. It also uses many of the station features detailed in the Station Features chapter. Strata DK Feature Description 5/99...
Page 367: Operation
Custom Keyboard Layout Operation The Strata PC Attendant Console software runs as an application within Windows on the PC. It is recommended the PC be dedicated to the console function. Other applications can also run simultaneously on the same PC. The Attendant can toggle from Attendant Console mode and enter some other application.
Page 368: Pc Requirements
Windows Graphics Accelerator (recommended) Windows PC Operation The Strata PC Attendant Console software runs as a Windows-based application on a PC. The commands operate and look like other Windows applications. It is recommended the PC be dedicated to the console function, but other applications can run simultaneously with the console software.
Page 369 DSS console does not provide, for example, Load Sharing, Answer Priority, Emergency Calls, Overflow, and Dialing-by-Name. A multi-purpose work station is required to provide a high level of answered calls and other processing capabilities in a Windows PC environment. Strata DK Feature Description 5/99...
Page 370: Pc Attendant Console Features
PC Attendant Console PC Attendant Console Features PC Attendant Console Features This section describes the specific console features available to PC Attendant Console users. Strata DK Feature Description 5/99...
Page 371: Answer Button
PC Attendant Console PC Attendant Console Features Answer Button System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Pressing the Answer button automatically answers any incoming call regardless of the type (incoming CO, internal DN, transferred, recall, etc.).
Page 372: Answer Priority
PC Attendant Console PC Attendant Console Features Answer Priority System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Answer Priority enables the Answer button to queue and answer multiple incoming calls in a priority sequence.
Page 373: Answer Prompting
PC Attendant Console PC Attendant Console Features Answer Prompting System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Answer Prompting by CO Line or Dialed Number Identification Service (DNIS) information makes it easy for the Attendant to answer calls appropriately for different product lines, departments, tenants, etc.
Page 374: Attendant Conference Setup
PC Attendant Console PC Attendant Console Features Attendant Conference Setup System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Attendant Conference Setup enables the Attendant to setup a conference call with up to four members.
Page 375: Auto Day/Night Mode Switching
PC Attendant Console PC Attendant Console Features Auto Day/Night Mode Switching System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Auto Day/Night Mode Switching enables automatic switching of the DK424 system between Day, Day 2, and Night modes according to the time of day and day of the week.
Page 376: Auto Dialing
PC Attendant Console PC Attendant Console Features Auto Dialing System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The PC Attendant Console has a name/number search function that automatically dials the number of the matched name/number when the Auto Dial option is on.
Page 377: Busy Lamp Field (Blf)
PC Attendant Console PC Attendant Console Features Busy Lamp Field (BLF) System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The BLF on the screen displays the busy/idle status of stations so the Attendant can see who is busy or idle at a glance.
Page 378: Call Waiting Count
PC Attendant Console PC Attendant Console Features Call Waiting Count System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor This feature displays, on screen, the number of calls in the answer queue. The list is continuously updated for the Attendant.
Page 379: Color Crt Display
PC Attendant Console PC Attendant Console Features Color CRT Display System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Console text information is displayed on the monitor screen in full color. Various colors indicate different status of conditions, making them more distinguishable to the Attendant.
Page 380: Dial "0" For Attendant
PC Attendant Console PC Attendant Console Features Dial “0” for Attendant System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Up to four Attendant Consoles can be installed per system, and this feature enables a user to call any available console by simply dialing “0”.
Page 381: Dial Outside Number For Station User
PC Attendant Console PC Attendant Console Features Dial Outside Number for Station User System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Attendant can access a CO line and dial an outside destination number for a station user. To perform this operation, the Attendant must be in the talking state with either a station user, an outside caller, or a caller on an incoming Tie trunk.
Page 382: Direct Station Selection (Dss)
PC Attendant Console PC Attendant Console Features Direct Station Selection (DSS) System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Attendant can click on the station DN on the internal directory screen to perform direct station calling or transfer operation.
Page 383: Directory Display And Dialing
PC Attendant Console PC Attendant Console Features Directory Display and Dialing System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The directory listing area of the screen can display both names and DNs of internal station users.
Page 384: Dtmf Tone Signaling
Attendant Console efficient to use for both outgoing and incoming calls. Both the Strata DK424 and the PC Attendant Console work with DTMF or dial pulse CO lines. The Attendant can change the CO line out-dialing signal mode from Dial Pulse to DTMF by clicking or pressing a button.
Page 385: Emergency Calls
PC Attendant Console PC Attendant Console Features Emergency Calls System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Emergency Calls from internal stations to an Attendant Console always receive the highest answer priority.
Page 386: Emergency Page
PC Attendant Console PC Attendant Console Features Emergency Page System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor An Attendant Console equipped with an assigned Emergency Page button can page the All Call Telephone Page Group.
Page 387: Employee Profile Information
PC Attendant Console PC Attendant Console Features Employee Profile Information System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor By typing a name (first, last, or both) or a directory number, the console Attendant can display a complete profile for an employee.
Page 388: Feature Online Help
PC Attendant Console PC Attendant Console Features Feature Online Help System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Feature Online Help provides feature user instructions at the touch of a button or click of the mouse.
Page 389: Feature Prompting With Soft Keys
PC Attendant Console PC Attendant Console Features Feature Prompting with Soft Keys System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Feature prompting with Soft Key operation provides access to various console features. On-screen instructions and Soft Key functions and choices change according to the state of the Attendant Console, making the console easy to use.
Page 390: Flexible Programmable Buttons
PC Attendant Console PC Attendant Console Features Flexible Programmable Buttons System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The console has 16 buttons on the display screen that can be programmed by the Attendant with a variety of feature assignments, trunk access, or as Incoming Call (In) buttons.
Page 391: Headset Operation
PC Attendant Console PC Attendant Console Features Headset Operation System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor In addition to the handset, the console can be used with a headset. The headset can be plugged into the Attendant Console Interface Unit (RATI).
Page 392: Hold Button
PC Attendant Console PC Attendant Console Features Hold Button System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Pressing or clicking the Hold button places the current call on hold. The loop hold display area on screen shows held calls waiting for assistance.
Page 393: Hold Timer Display
PC Attendant Console PC Attendant Console Features Hold Timer Display System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Hold Timer Display shows the amount of time each call has been on hold. This information is shown in the loop hold display area on screen.
Page 394: Incoming Call Identification
PC Attendant Console PC Attendant Console Features Incoming Call Identification System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Incoming Call Identification provides selective answering of all categories of calls to the Attendant (internal DN, transferred, park recall, hold recall, transfer recall, emergency, Attendant, and incoming CO for all 16 CO line groups).
Page 395: Incoming Call Statistics
PC Attendant Console PC Attendant Console Features Incoming Call Statistics System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Incoming call statistics are collected by the PC on incoming calls received at the console.
Page 396: Interposition Call Transfer
PC Attendant Console PC Attendant Console Features Interposition Call Transfer System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Interposition Call Transfer enables calls to be transferred from one Attendant Console to another, as well as transferring a call to a station.
Page 397: Join Button
PC Attendant Console PC Attendant Console Features Join Button System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Join button enables the Attendant to connect an existing call with either an outside held party or an internal station.
Page 398: Keyboard Or Mouse Operation
PC Attendant Console PC Attendant Console Features Keyboard or Mouse Operation System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Keyboard or mouse operation is available. Most functions of the PC Attendant Console can be operated either from clicking the mouse on screen buttons or pressing equivalent buttons on the keyboard.
Page 399: Load Sharing
PC Attendant Console PC Attendant Console Features Load Sharing System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor In a multiple console application, Load Sharing distributes incoming calls among available Attendant Consoles (up to four) on a call by call rotation basis.
Page 400: Loop Hold Display
PC Attendant Console PC Attendant Console Features Loop Hold Display System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The loop hold display area on screen shows held calls waiting for assistance, either on a supervised or released loop basis.
Page 401: Message Center
PC Attendant Console PC Attendant Console Features Message Center System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Attendant can type a message for anyone entered into the directory by entering the message database from the keyboard.
Page 402: Multitasking
Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Strata PC Attendant Console software runs as a Windows application on a personal computer. It is recommended that the PC be dedicated to the console function to maximize PC response time and efficiency for the console function. However, other applications can also run simultaneously on the same PC.
Page 403: Name Or Number Dialing
PC Attendant Console PC Attendant Console Features Name or Number Dialing System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Attendant can call anyone listed in the dial directory by typing their name (first, last, or both).
Page 404: Overflow
PC Attendant Console PC Attendant Console Features Overflow System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Overflow mode re-routes calls, which have been waiting in the ringing queue too long, to another console, station, or answering device as assigned in programming.
Page 405: Override
PC Attendant Console PC Attendant Console Features Override System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor There are three ways to override calls: Busy Override lets the Attendant send a tone to a busy station to signal a call is waiting.
Page 406: Park And Page
PC Attendant Console PC Attendant Console Features Park and Page System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Attendant can combine the Park and Page functions into one quick and easy function. The Park and Page feature enables the Attendant to park a call in one of the Park Orbits, enter a Page Zone or Group access code if desired, and announce the page.
Page 407: Position Busy
PC Attendant Console PC Attendant Console Features Position Busy System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Position Busy feature makes it easy to place the console in unattended mode or re-enter the normal call processing mode.
Page 408: Release Button
PC Attendant Console PC Attendant Console Features Release Button System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Attendant can click or press the Release button to release the console from any connection by disconnecting or transferring the call and placing the console in the idle state.
Page 409: Reminder Notes
PC Attendant Console PC Attendant Console Features Reminder Notes System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Attendant has the option of entering a reminder note for an incoming call that is about to be transferred or placed on hold.
Page 410: Split/Switch Button
PC Attendant Console PC Attendant Console Features Split/Switch Button System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Attendant can alternate between source and destination parties on hold, by clicking or pressing the Split/Switch button, while keeping the two parties separate on the console.
Page 411: Speed Dial Calling
PC Attendant Console PC Attendant Console Features Speed Dial Calling System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Through the use of an “active keyboard,” the Attendant can access speed dial names or speed dial location numbers when dialing or transferring a call.
Page 412: Three-Way Calling
PC Attendant Console PC Attendant Console Features Three-way Calling System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Three-Way Calling lets the Attendant talk with the source and destination parties simultaneously.
Page 413: Through Dialing
PC Attendant Console PC Attendant Console Features Through Dialing System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Through Dialing enables an Attendant to provide a restricted station user with temporary outgoing call privileges.
Page 414: Transfer Direct To Voice Mail
Strata DK system. The Attendant can release the call immediately after a voice mail port answers.
Page 415: Trunk Group Control
PC Attendant Console PC Attendant Console Features Trunk Group Control System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor Trunk Group Control enables the Attendant to restrict access to outgoing CO line groups on an as- needed basis.
Page 416: Volume Control
PC Attendant Console PC Attendant Console Features Volume Control System Availability Optional on Strata DK424 with RCTUBA/ BB, RCTUC/D, or RCTUE/F processors Unavailable on Strata DK14/40i/DK424 with RCTUA processor The Volume Control buttons on screen adjust the Attendant Console’s ringing volume and handset/headset volume.
Page 417: Chapter 5 - Automatic Call Distribution
Call centers need an efficient method for the automatic distribution of a large number of incoming calls to prearranged groups of Agent positions. ACD in the Strata DK is the most cost-effective method for distributing incoming calls to call centers. The calls are served in the order of their...
Page 418 Select Overflow Option Select After Shift Option Ring another ACD Group, Distributed Hunt Group, Auto Attendant, ACD Call Attendant Console, designated station(s), bell, or play an Talk announcement and hang up. 1970 Figure 15 Typical ACD Interaction Strata DK Feature Description 5/99...
Page 419 Reports provide information and statistics on individual agents, ACD groups, or the system status. Reports can be generated over a selectable period of time for periods of minutes, shift, daily, weekly, monthly, and annually. Real-time supervisor displays provide agent statistics, agent status, call statistics, and system status. Strata DK Feature Description 5/99...
Page 420 Ground start, DID, or Tie lines are preferred, due to their superior disconnect supervision capability. If loop start is used, reliable Automatic Release from the CO must be provided. The maximum ACD agents allowed within each system processor with and without MIS are outlined in Tables 16~19. Strata DK Feature Description 5/99...
Page 421 15 calls per agent per hour 30 calls per agent per hour 60 calls per agent per hour Agent Non-agent Agent Non-agent Agent Non-agent Telephones Telephones Telephones Telephones Telephones Telephones — — — — — — Strata DK Feature Description 5/99...
Page 422 MIS channel must be set higher than 1200 bps. The next higher speed, 2400 bps, can handle up to 1300 calls per hour. Strata DK allows the choice of 1200, 2400, 4800, or 9600 bps for the MIS channel. Based on a total system speed of 10,800 bps (9600 + 1200) for auxiliary serial channels and a requirement of one channel each for SMDI, TTY, SMDR, and MIS, the installation should use the lowest MIS channel speed for the expected amount of traffic.
Page 423: Acd System Features
The following features are available in the ACD environment. A full description begins on Page 270. “After Shift Service” “Automatic Disconnect” “Automatic Number Identification (ANI)” “Call Distribution” “Caller ID” “Delay Announcements and Music” “Dialed Number Identification Service (DNIS)” “Inbound Call Routing” “Overflow” “PBX Calls” “Queuing” “Queue Alarm Timer” Strata DK Feature Description 5/99...
Page 424: After Shift Service
ACD System Features After Shift Service System Availability Standard on Strata DK424 with ACD except those with RCTUA processors When an ACD group is in the After Shift mode, callers calling the ACD group are routed to the group’s designated After Shift destination. Each group can have the same or different After Shift destinations.
Page 425: Automatic Disconnect
ACD System Features Automatic Disconnect System Availability Standard on Strata DK424 with ACD except those with RCTUA processors Loop start CO lines do not reliably and automatically release when a caller hangs up. With the Automatic Disconnect feature, the user has the option to automatically disconnect calls which have been waiting in queue for a certain length of time.
Page 426: Automatic Number Identification (Ani)
ACD System Features Automatic Number Identification (ANI) System Availability Standard on Strata DK424 with ACD except those with RCTUA processors The telephone number of a calling party is displayed on the LCD of a ringing Agent telephone and sent to a Personal Computer (PC). The system supports ANI on analog, digital (T1) DID, and Tie lines and provides useful call information to Agents.
Page 427: Call Distribution
ACD System Features Call Distribution System Availability Standard on Strata DK424 with ACD except those with RCTUA processors Incoming ACD calls are automatically distributed in a uniform manner among available Agents in the group. The system offers two different methods for call distribution on a system-wide basis for all ACD groups in the system.
Page 428: Caller Id
ACD System Features Caller ID System Availability Standard on Strata DK424 with ACD except those with RCTUA processors The telephone number and name of a calling party is displayed on the LCD of a ringing Agent telephone and can be sent to a PC. A maximum of 10 telephone number digits and 15 name characters can be displayed or sent to a computer.
Page 429: Data Collection And Reporting
ACD System Features Data Collection and Reporting System Availability Standard on Strata DK424 with ACD except those with RCTUA processors The system collects real-time data and transfers it in packets to the MIS processor. The MIS processor organizes the information into real-time displays, statistics, and reports. The information collected includes ACD call activities (before and after answer), PBX call activity, Agent status, average wait times, lost calls, and ACD queue activities.
Page 430: Delay Announcements And Music
ACD System Features Delay Announcements and Music System Availability Standard on Strata DK424 with ACD except those with RCTUA processors Announcements and music are provided to calls in the queue at predetermined time intervals. The system provides flexible announcement patterns which can be assigned to each ACD group. Up to three different announcements can be programmed per group.
Page 431: Dialed Number Identification Service (Dnis)
DNIS calls can be routed to unique ACD groups for each DNIS number, and each DNIS number can be routed to different destinations during Day/Day2/Night mode. DNIS digits can be received independently or simultaneously with ANI digits. The Strata DK424 supports the following DNIS maximums (see Table 20).
Page 432: Inbound Call Routing
Calls can be routed into the ACD queues from incoming CO lines, DID, or Tie lines. They can be transferred into the ACD queue from the Auto Attendant, answer position, or any station in the system, as well as through the DNIS routing table. See the Strata DK424 ACD/MIS General Description for more details.
Page 433: Overflow
ACD System Features Overflow System Availability Standard on Strata DK424 with ACD except those with RCTUA processors ACD calls are sent to the ACD group queue when all Agents in the group are busy. Calls in queue can be programmed to overflow to specified destinations or remain in queue and not overflow independently for each ACD group.
Page 434 Overflow provides callers better service when agents in the group are too busy to handle holding calls within a reasonable time frame. The various look-ahead and look-back options make sure that calls overflowing to another destination will be helped as soon as possible. Strata DK Feature Description 5/99...
Page 435: Pbx Calls
ACD System Features PBX Calls System Availability Standard on Strata DK424 with ACD except those with RCTUA processors A PBX call is any incoming call (direct, transferred, forwarded, etc.) to the Agent’s ACD Call DN button (not to the ACD group number). A PBX call is also any outgoing call placed from the Agent’s ACD Call button.
Page 436: Queuing
ACD System Features Queuing System Availability Standard on Strata DK424 with ACD except those with RCTUA processors Each ACD group has its own queue. If Agents are busy as calls arrive at an ACD group, the calls are placed in queue. As the Agents become available, calls are distributed from the queue on a first-in, first-out basis.
Page 437: Queue Alarm Timer
ACD System Features Queue Alarm Timer System Availability Standard on Strata DK424 with ACD except those with RCTUA processors The Queue Alarm Timer may be programmed to sound immediately at the Supervisor’s station when the number of calls in queue exceed a specified quantity or for a specified period of time (up to 255 seconds).
Page 438: Acd Agent Features
The following are the features available to an ACD Agent. “ACD, PBX, and Non-ACD Calls” “ACD Call Pickup” “ACD Display Information” “ACD Help” “After Call Work Time” “Auto Answer with Zip Tone” “Log In/Log Out” “Unavailable Mode” “Work Unit” Strata DK Feature Description 5/99...
Page 439: Acd, Pbx, And Non-Acd Calls
ACD Agent Features ACD, PBX, and Non-ACD Calls System Availability Standard on Strata DK424 with ACD except those with RCTUA processors Agent digital/electronic telephones require a unique, single appearing PhDN programmed on an ACD Call button. Any single appearing PhDN can be used to log in to any ACD group to receive ACD calls and to originate or receive PBX calls.
Page 440: Acd Call Pickup
ACD Agent Features ACD Call Pickup System Availability Standard on Strata DK424 with ACD except those with RCTUA processors ACD Call Pickup enables ACD Agents or Supervisors to answer ACD calls ringing to Agents within their group by pressing the ACD Pickup button. Only calls to Agents logged into the same ACD group can be picked up.
Page 441: Acd Display Information
ACD Agent Features ACD Display Information System Availability Standard on Strata DK424 with ACD except those with RCTUA processors This feature provides ACD Agents (using an LCD electronic/digital telephone) with a visual indication of ACD call progress information, in addition to the standard display operation. When an Agent position is in ACD mode, the number of ACD calls waiting in queue can be shown on the LCD.
Page 442: Acd Help
ACD Agent Features ACD Help System Availability Standard on Strata DK424 with ACD except those with RCTUA processors This feature enables an ACD Agent to call the Supervisor position for assistance. Pressing the ACD Help button, while in the talk state, automatically places the current ACD call on hold and initiates an assistance call to the Supervisor position.
Page 443: After Call Work Time
ACD Agent Features After Call Work Time System Availability Standard on Strata DK424 with ACD except those with RCTUA processors Also known as Wrap-up Time, After Call Work Time gives the Agent a predetermined amount of time to complete work (paperwork, order processing, filing) regarding the last ACD call. After disconnecting from an ACD call, the Agent automatically enters After Call Work Time mode until the predetermined “After-Call Work Time”...
Page 444: Auto Answer With Zip Tone
ACD Agent Features Auto Answer with Zip Tone System Availability Standard on Strata DK424 with ACD except those with RCTUA processors Auto answer will automatically connect an available Agent to an incoming ACD call without requiring the Agent to lift the handset or push a button. When an ACD Agent position is in auto- answer mode (electronic/digital telephone feature), the system will provide an audible burst of tone (zip tone) to the Agent position before connecting the Agent to the incoming ACD call.
Page 445: Log In/Log Out
ACD Agent Features Log In/Log Out System Availability Standard on Strata DK424 with ACD except those with RCTUA processors Enables the Agent or Supervisor to log IN or OFF the ACD system by dialing an Agent or Supervisor identification (ID) code from any station. When an Agent logs into the system, the station is activated as an ACD Agent position and is available for incoming ACD calls.
Page 446: Unavailable Mode
ACD Agent Features Unavailable Mode System Availability Standard on Strata DK424 with ACD except those with RCTUA processors This feature enables an Agent to become temporarily unavailable to ACD calls without having to log out. The Unavailable mode can be used for lunch and coffee breaks, extended work times, etc.
Page 447: Work Unit
ACD Agent Features Work Unit System Availability Standard on Strata DK424 with ACD except those with RCTUA processors The Work Unit button enables an Agent to use the dial pad to tag a current call for tracking purposes. Work Unit Identifiers may be used to track various data (response to sales campaigns, calls from a particular area, etc.).
Page 448: Acd Supervisor Features
ACD Supervisor Features ACD Supervisor Features The ACD group Supervisor can access all the standard Strata ACD features using the ACD Supervisor’s ID code. When the Supervisor is not logged into the ACD system, full access to all of the standard DK telephone features is available.
Page 449: Acd Agent Assistance
ACD Supervisor Features ACD Agent Assistance System Availability Standard on Strata DK424 with ACD except those with RCTUA processors ACD Agent Assistance provides visual indication to the Supervisor position when an Agent assistance call takes place. When an Agent calls an idle Supervisor station by pressing the ACD Help button, the Supervisor station starts ringing and a message indicating the assistance call and the Agent ID is shown on the LCD.
Page 450: Acd Call Pickup
ACD Supervisor Features ACD Call Pickup System Availability Standard on Strata DK424 with ACD except those with RCTUA processors ACD Call Pickup enables a Supervisor to pick up an Agent’s ACD call within an ACD group. The call is considered a non-ACD call by the MIS system.
Page 451: Acd Supervisor Lcd Display
ACD Supervisor Features ACD Supervisor LCD Display System Availability Standard on Strata DK424 with ACD except those with RCTUA processors The ACD Supervisor’s LCD telephone can display the number of calls holding in the queue of a particular ACD group. By pressing the Queue Status button, the LCD displays the number of calls in queue.
Page 452: Acd Supervisor Log In/Log Out
ACD Supervisor Features ACD Supervisor Log In/Log Out System Availability Standard on Strata DK424 with ACD except those with RCTUA processors The ACD group Supervisor logs into the group by pressing the Log IN/OUT button, followed by the Supervisor ID code. This station now has access to Supervisor features, but the station will not receive ACD calls.
Page 453: Call Monitoring
ACD Supervisor Features Call Monitoring System Availability Standard on Strata DK424 with ACD except those with RCTUA processors Call Monitoring enables a Supervisor to monitor a conversation between an ACD Agent and ACD caller. A one-way, listen-only path is established for the Supervisor while the Agent and the caller continue their conversation.
Page 454: End Of Acd Shift
ACD Supervisor Features End of ACD Shift System Availability Standard on Strata DK424 with ACD except those with RCTUA processors The group Supervisor can use the End of ACD Shift button to activate the After Shift service of an ACD group shift.
Page 455: Insight Dk And Insight Dk Plus
For instance, critical databases can be stored on a reliable server, such as the server used for backing up the organization’s information. Also, redundant MIS servers, connected to the Strata DK with a “Y” connector box, can collect event data, thus performing additional backup.
Page 456 MIS Server. See Figure 15 for an example of a single supervisor with inView displays. Strata DK MIS Events LAN Connection MIS Server inView Client inView Client 3909 Figure 17 Single Supervisor with inView Displays Strata DK Feature Description 5/99...
Page 457 Multiple supervisor configurations are supported using the Insight DK Plus version only. This configuration starts with one PC as the MIS server (the one connected to the Strata DK). All additional PC’s loaded with the Insight DK Supervisor software are known as Sub-supervisors and receive the MIS Events using the LAN and messages relayed by the MIS Server.
Page 458 Network Server. An example of Database Scenario #1 is shown in Figure Strata DK MIS Events LAN Connection Network MIS Server Server Holds data files 3918 for MIS Server Figure 20 Database Backup Scenario #1 Strata DK Feature Description 5/99...
Page 459 A second method of providing security to the databases could be providing redundant MIS Servers, each collecting information from the Strata DK. This operation is more costly in that two MIS Server Licenses will need to be purchased. It does carry the added capability that two different devices are collecting the Call Events and keeping a database of activities.
Page 460 Due to differences in operation with the different releases, not all parameters will be reported in some Strata DK systems. A summary of differences follows: Release 2 uses CO Line positions for ACD calls and thus does not have the concept of PBX calls nor outgoing calls from an agent.
Page 461 32 MB minimum memory 1 printer port for License Verification and optional printer connection 1 COM port for Strata DK MIS Event data stream 1 internal or external modem with minimum 14,400 bps speed Network Interface Card (NIC) running TCP/IP and NetBEUI Software Windows NT 4.0 Workstation SP3 (up to 10 connections) or Windows NT Server 4.0 SP3...
Page 462: General Features
Wallboards are supported by Insight DK and Insight DK Plus. Up to six wallboards may be connected to each supervisor position. Wallboard drivers supplied are compatible with the Shorekarn Messagemaker and a range of Spectrum Inc. wallboards, including: Shorekarn Messagemaker 2 x 16 Spectrum 215C 1 x 15 Strata DK Feature Description 5/99...
Page 463: Remote Access
Different report templates can be set up to be generated at different time intervals and there is a choice of outputs, i.e., the reports could be sent to a printer, saved to disk, or exported. Strata DK Feature Description 5/99...
Page 464: Insight Dk Features
Real Time Displays The following real time windows are available: Forty different parameters can be shown using the Large Character windows Three different types of status displays: Agent Line Extension Four different types of statistical displays: Agent Strata DK Feature Description 5/99...
Page 465: Insight Dk Plus
Lotus® 1-2-3®, where information can be displayed in graphical format. The Insight DK Plus database can be exported (in call record format) to Microsoft’s Open Database Connectivity (ODBC) compliant database for further analysis. Supports wallboards Supports sub-supervisors Supports inView LAN-based displays Strata DK Feature Description 5/99...
Page 466 In addition to being viewed on the screen and being printed, reports may be saved. Reports may be exported as text files and database call records may be exported to Microsoft Open Database Connectivity (ODBC) compliant databases with 16-bit drivers. Strata DK Feature Description 5/99...
Page 467 Traffic Reports are designed to give Each device is shown per line with an overview of activity and Extensions Traffic Reports call statistics presented in columnar performance of all members of a format. Lines group. Strata DK Feature Description 5/99...
Page 468 Line Groups Account Code Reports present Account Code Each line reports the statistics for an Acct Code information relating to the purpose Groups Reports account code number. of the call as defined by the user. Strata DK Feature Description 5/99...
Page 469 Sample Agent Group Statistics Report inView Features Examples of the two different types of views are shown below: Wallboard View which displays statistics in a large character format (see Figure 15). 3931 Figure 27 inView LAN Wallboard Strata DK Feature Description 5/99...
Page 470 Status view shows the status of individual agents with either long or short names (see Figure 28). The status is presented using a colored background to represent each agent’s status. 3854 3858 Figure 28 Sample inView Agent Status Display (Long Names and Short Names) Strata DK Feature Description 5/99...
Page 471: Mis Access
Insight DK Plus MIS Access System Availability Standard on Strata DK424 with ACD except those with RCTUA processors If the Call Center Viewer or SMIS option is installed, the ACD group Supervisor can access the MIS displays and reports using the MIS processor connected to the DK424 system. The Supervisor can call up displays and reports on the groups or individual Agents to monitor ongoing performance.
Page 472: Queue Alarm Indication
Insight DK Plus Queue Alarm Indication System Availability Standard on Strata DK424 with ACD except those with RCTUA processors An alarm is generated at the Supervisor’s station when calls waiting in the queue exceed predetermined conditions. These conditions or queue thresholds (e.g., number of calls waiting, waiting time for the oldest call) are established in system programming independently for each ACD group.
Page 473: Acd Feature Interaction
ACD Feature Interaction ACD Feature Interaction Strata DK424 provides the ACD features from system-resident software. Some station feature operations are altered when a station is activated as an ACD Agent or Supervisor station. Most all normal features are available to Supervisor and Agent telephone PDNs and PhDNs, except for the PhDN designated as the ACD Call button on an Agent telephone when it is logged into an ACD group.
Page 474: Assistance From Busy Supervisor
ACD Feature Interaction Assistance From Busy Supervisor System Availability Standard on Strata DK424 with ACD (some station feature operations are altered when activated as an Agent or Supervisor station) If a Supervisor telephone is busy and has an idle PhDN button (up to four PhDN buttons are available) and the Busy Station Transfer/Busy Station Ring feature option is enabled on the Agent/ Supervisor telephones, an Agent can still ring the Supervisor telephone for assistance.
Page 475: Call Forwarding
ACD Feature Interaction Call Forwarding System Availability Standard on Strata DK424 with ACD (some station feature operations are altered when activated as an Agent or Supervisor station) ACD Agent and Supervisor Primary and non-ACD PhDNs can set Call Forwarding. This applies for all types of Call Forwarding enabled on PDNs and PhDNs.
Page 476: Executive/Busy Override
ACD Feature Interaction Executive/Busy Override System Availability Standard on Strata DK424 with ACD (some station feature operations are altered when activated as an Agent or Supervisor station) If an Agent is talking on an ACD or PBX call, override is not enabled. However, the Agent can be called by dialing the Agent’s PDN or an idle PhDN.
Page 477: Message And Display
ACD Feature Interaction Message and Display System Availability Standard on Strata DK424 with ACD (some station feature operations are altered when activated as an Agent or Supervisor station) When an Agent or Supervisor ID is entered, the LCD shows ACD-related messages. While the telephone is in the ACD state, Soft Key labels and standard LCD messages, unrelated to ACD, do not display.
Page 478: Station Do Not Disturb (Dnd)
ACD Feature Interaction Station Do Not Disturb (DND) System Availability Standard on Strata DK424 with ACD (some station feature operations are altered when activated as an Agent or Supervisor station) The Station DND feature is not applicable to ACD calls and only applies to non-ACD calls.
Page 479: Acd Call Center Viewer
The Toshiba Call Center Viewer application organizes and displays ACD events reported by the Strata DK424 MIS port. The data displays on a host PC screen in easy-to-read, full-color Microsoft® Windows® format. The Call Center Supervisor gets real-time information on call queue status, Agent status, and other useful information for managing the ACD groups.
Page 480: Display Information
The window can be enlarged to fit more Agents. However, the number of Agents displayed on the screen depends in part upon monitor size and resolution. Agent names can be customized to be longer than the eight-character length provided by the Strata DK. Strata DK Feature Description 5/99...
Page 481: Title Bar
It displays real-time ACD status information that is visible to the Supervisor at all times, and provides visual and audible alarms to alert the Supervisor when thresholds are exceeded. Figure 32 Title Bar Display Strata DK Feature Description 5/99...
Page 482: Button View Format
PC can connect directly to the CALLS WAITING: 18 LCW: 15:10 DK424 MIS port on an RSIU, RSSU, PIOU, or PIOUS card (see Figure 34). Host PC with Call Center Viewer (CCV) Figure 34 Direct Connection to DK424 Strata DK Feature Description 5/99...
Page 483 MARKET SUPPORT CW:2 LCW: 1:56 MARKET SUPPORT CW:2 LCW: 1:56 2330 Host PC Host PC CUSTOMER SUPPORT CW:5 LCW: 3:15 Host PC CUSTOMER SUPPORT CW:5 LCW: 3:15 2331 Host PC Figure 36 Multiple Supervisor Configurations Strata DK Feature Description 5/99...
Page 484: Spectrum Electronic Wall Boards
Priority Message. Product Line Strategy Call Center Viewer is an addition to the Strata DK product line and does not replace SMIS. Call Center Viewer provides real-time ACD status displays but not reports. For call center customers not needing reports, Call Center Viewer is ideal, because of its easy-to-use Windows format and concurrent operation with other applications.
Page 485 Automatic Call Distribution ACD Feature Interaction The Call Center Viewer can be used with Software MIS (SMIS) for call centers needing historical reports as well as real-time ACD group status displays. Strata DK Feature Description 5/99...
Page 486: Acd Software Mis (Smis)
SMIS was designed for small- to medium-sized ACD systems. It is entirely software-based, and can be run on an IBM 486 or compatible DOS computer. SMIS requires the Strata DK RKYS3 feature key, PPTC9 adapter, and a TTY interface circuit card (typically an RSIU PCB).
Page 487: Supervisor Displays
The display shows the totals of each Agent’s statistics. It also shows group statistics, including the group-productivity percentage, and warns if the service level of the group is falling below acceptable levels. Figure 38 is an example of the display. Strata DK Feature Description 5/99...
Page 488: Agent Status
1973 Figure 39 SMIS Agent Status Display Group Traffic Monitor Group Traffic Monitor displays real-time statistical information used by the Supervisor in evaluating ACD staffing requirements. Included are: Total calls offered, answered, overflowed, and lost Strata DK Feature Description 5/99...
Page 489 Total current number of calls waiting to be answered (queue) Maximum number of calls in queue at one time Longest time (in seconds) that a call waited to be answered Figure 41 for an example of the display. Strata DK Feature Description 5/99...
Page 490 SMIS can differentiate between PBX calls made to an internal or an external destination. However, Strata DK reports all outbound calls to the SMIS the same way. Because of this, all outbound call data is collected and reported as Originated Internal PBX Calls.
Page 491 Or ig ina te d Handled Talk W ork Hndl ng I nt er nal Ext er nal Nu mber Sec. N umber S ec. Sec. Sec. Se c. 3 49 1990 Figure 43 ACD Agent Statistics Report Strata DK Feature Description 5/99...
Page 492 45) summarizes the calls to the group and displays primary and secondary traffic for comparison purposes. Included in the report are: ACD group number Number of calls offered Percentage of calls handled, lost, and overflowed to another group Strata DK Feature Description 5/99...
Page 493: Incoming Call Duration
31 1 1143 12 :00 32 8 1046 13 :00 21 0 14 :00 56 3 1429 15 :00 36 9 Total 32 9 1453 1976 Figure 46 SMIS Incoming Call Duration Spectrum - Daily Strata DK Feature Description 5/99...
Page 494: Lost Call
Daily reports reflect each hour in the day. Monthly reports reflect each day in the month. Yearly reports reflect each month in the year. All Agent calls originated are reported in the Internal section of PBX calls. Originated External is blank. See Figure 48 for an example. Strata DK Feature Description 5/99...
Page 495: System Status
6 9 5 1 . 0 TO TL 5 14 5 3 9 1 1 3 3 3 . 7 1 4 5 1 1 1 6 1992 Figure 49 SMIS System Status Report - Daily Strata DK Feature Description 5/99...
Page 496 A C D Gr o u p: 1 W o r k Calls U n i t C ount H and led To ta l : 1989 Figure 51 SMIS ACD Work Unit Report - Daily Strata DK Feature Description 5/99...
Page 497: Chapter 6 - Hospitality Management Information System
Hospitality Management Information System (HMIS) is optional with Strata DK40i and DK424 systems. HMIS cannot be connected to the Strata DK14. The Toshiba Strata DK HMIS is a PC-based solution, designed to meet the specific operational needs of small- to medium-sized hotel/motels. HMIS tightly integrates with the Strata DK Digital Telephone System, Release 3.1 or higher, and the Stratagy Voice Processing System, providing a...
Page 498 The HMIS application provides hotel/motel features and property management capabilities that are not resident within the Strata DK telephone system. The HMIS is well integrated with the telephony features of the Strata DK telephone system to which it is attached.
Page 499: Hardware Configurations
DK424 or a telephone HMIS Server company line. 2420 TTY link to DK424 via a PIOU, PIOUS, RSIU, or RSSU at 1200, 2400, 4800 baud to COM Port 1 on HMIS-Server PC. Figure 53 HMIS Server PC Strata DK Feature Description 5/99...
Page 500 Windows 95 Keyboard and PS/2 Mouse Windows Graphics Accelerator Windows Graphics Accelerator 8-speed CD ROM Drive 33.6 Internal Modem (used for remote access to the HMIS for troubleshooting) Symantec™ pcANYWHERE™ software Uninterruptible Power Supply (UPS) Strata DK Feature Description 5/99...
Page 501: Connection Requirements
Connection Requirements Connection Requirements The HMIS connects to the Strata DK using two connections, the TTY port and SMDR port on a PIOU, PIOUS, RSIU, or RSSU at 1200, 2400, or 4800 baud. If SMDR is also used for general purposes, in addition to hotel guest billing records, it requires a customer-supplied Y-connector to the general purpose printer or call accounting device.
Page 502: Customer Detail Window
The Detail button at the bottom of the screen provides a toggle feature between the Browse and Customer Detail Windows. The Customer Detail Window displays the following information about the guest: Home address/telephone number Auto make/model Auto tag # Company affiliation (name/telephone number) Number of adults/children in party Any special comments Strata DK Feature Description 5/99...
Page 503: Function Tabs
A log of wake-up calls is also displayed and can be cleared with the same button. Restrict/Accommodate – Displays amenities (cable, TV, etc.) and special conditions (baby crib, etc.). Phone Calls – Tracks telephone calls/charges on a per room basis. Strata DK Feature Description 5/99...
Page 504: Convenient Access To Screens/Functions
The HMIS application has user-definable settings, enabling the hotel/motel management to tailor- make the application to suit the business’ individual needs. For more information, refer to Hospitality Management Information System (HMIS) User Guide and General Description. Strata DK Feature Description 5/99...
Page 505: Glossary
Alternate Mark Inversion. Automatic Number Identification – sends the phone number of the calling party to the Strata DK system over incoming DID or tie lines. This feature is provided by some long distance telephone service companies. Bearer Channel – ISDN data or voice channel which transmits at 64kpbs. It refers to the...
Page 506 Dialed Number Identification Service – sends the phone number of called party over DNIS incoming DID or tie lines to the Strata DK system. This feature is provided by some long distance telephone companies. Dial Pulse – signals sent to the Central Office which are regular momentary interruptions of direct or alternating current and correspond to the value of the phone digit.
Page 507 Liquid Crystal Display – displays call information. It is supported by digital and electronic telephones. Least Cost Routing. Large Scale Integration – related to circuit design technology. Strata DK system printed circuit boards (PCBs) use LSI circuit design. Main Distribution Frame – wiring frame usually located in a phone closet.
Page 508 Super Frame. Single-line Telephone. Simplified Message Desk Interface – RS-232 link from PIOU, PIOUS, RSSU, RSIS, or SMDI RSIU modular jack connected to a voice mail machine to provide Strata DK voice mail integration. SMDR Station Message Detail Reporting. SMIS Software Management Information System (SMIS).
Page 509: Index
(ANI), overflow, release from hold, 25, PBX calls, queue alarm timer, queuing, ACD call center viewer, agent view, alarms, Strata DK Feature Description 5/99...
Page 510 CO line, DKT2004-CT, DNIS, do not disturb, 142, door lock control, door locks, door phone, door phones, Strata DK Feature Description 5/99...
Page 511 70, flexible programmable buttons, messages tab, headset operation, multiple hold button, DNs, hold timer display, FCC registration, incoming call identification, music on hold, incoming call statistics, 241, join button, keyboard or mouse operation, Strata DK Feature Description 5/99...
Page 512 CO line identification, speaker dialed number display, OCA stations, feature prompting with soft key Speed, operation, speed dial, 103, 190, message waiting display, standard telephone, recalling station identification, station remote/group station messaging, features, Strata DK Feature Description 5/99...
Page 513 198, multiple DNs, PC hardware and software multiple FCC registration, requirements, 198, Strata DK Feature Description 5/99...
Page 514 335, tools dkadmin, dkbackup, dkquote, keyprint 2000, strata airlink wireless manager, stratacontrol, system components, Strata DK Feature Description 5/99...

This manual is also suitable for:

Strata dk40i K424 Strata dk424

Toshiba Strata DK14 General Description Manual

Table of Contents

Chapter 1 - Strata DK14

Chapter 2 - Strata Dk40I

Chapter 3 - Strata DK424

Chapter 4 - Universal Slot Pcbs

Chapter 5 - Stations and Peripherals Digital Telephones

Appendix

Introduction/Chapter 1 - System Overview

Chapter 6 - Hospitality Management Information System

Quick Links

General Description

Chapters

Related Manuals for Toshiba Strata DK14

Summary of Contents for Toshiba Strata DK14