Program 18 - Agent Names For Smis/Mis Assignments - Toshiba DK14 Programming Manual

Program 18 – Agent Names for SMIS/MIS Assignments
Initialized Default:
✱ ✱ ✱ ✱
SELECT = Agent ID Number (000~255)
Processor
DK40i, RCTUA, RCTUBA/BB, B1CU
RCTUC/D, B2CAU/CU, B3CAU/CU
RCTUE/F, B5CAU/CU
Program
*
Auto Answer with
Zip Tone
Program 18 Overview
Each Agent ID number (set in Program 14-1) can be assigned an alphanumeric name (8 characters
maximum) that displays on the ACD SMIS displays and reports.
The name for each Agent is entered in this program from a terminal or the programming telephone
(use the Program Record Sheet following Program *14-1).
➤
To enter an Agent ID name or number
1. Enter Program 18, then select the desired Agent ID Number.
2. Enter the Agent name (eight characters maximum, see dial pad callouts below).
Strata DK Programming 5/00
blank
Agent ID
Numbers
000~199
000~255
000~255
Program 14-1
14-1
Agent ID ACD Group
Number Number
Automatic Call Distribution
Program 18 – Agent Names for SMIS/MIS Assignments
DATA = Agent Name (8 characters maximum)
ACD Group Maximum Number of
Numbers Agent ID Codes
01~08
01~16
01~16
Program 18
Agent ID
Agent Name
Code
(8 characters max.)
(4 digits
max.)
200
256
256
6-13